PrePass Features

We don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass.

We don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass. Their website is dated, and some functions require dealing with support on editing equipment, and their support team takes a very long time to respond.

It saves us time with POE and Toll roads.

the Permit part could be improved by letting me update instead of having to send permits in.

The setup for adding a new prepass device to a truck is easy to navigate. The availability of reports and telematics is very helpful for our fleet.

Having a better way to find needed reports. There's a lot on the site, but sometimes difficult to navigate.

It saves our fleet time and money. It gives us a focal point and a ceiling when it comes to safety scores. As minor, as it may be, it is a good recruiting tool.

Not really applicable in our case. It rarely goes down.

As a Dispatcher, drivers like having this in their trucks as it makes them more aware of scale houses and saves them time while on the road.

I would say adding in truck information or knowing when there is information missing or expired.

Allows us to bypass scales, saving our drivers time and exposure to the DOT.

Integrating and keeping track of all prepasses can be frustrating.

Prepass allows us to move quicker and stop wasting time at the scales.

Great time saver for our ELD drivers confident when going to their routes

Easy to use. Keep track of all the prepass in each truck

Does always get picked up at tolls, have to send in toll violations in takes a long time to get reloved

process is easy, but every year after renewal having issue with Washington & Oregon

for state of Washington & Oregon , need to be worked one

Every time I call it takes no time to get connected with someone who is eager to help.

The website is difficult to navigate for a new user.

Overall the website is easy to use and did not have any misunderstanding

The website run very slow and is time consuming.

Bypass weigh stations, saving us money and time.

Can't think of anything. Prepass has always been great.

Very easy to work with, takes minute to add or remove vehicle, provides reports.

It could be faster, sometimes it takes minute or two to finish a task.

It's a plus to be able to see the toll activity for our account.

The website updates slowly and is cumbersome to maneuver. Toll violation notifications are a hassle and often times unwarranted for various reasons. As a user it, it seems as if we are a lone island.

Thank you for bringing your concern to our attention. We appreciate you taking the time and leaving a review.

We are happy with the integration with BestPass as well as the analytics and bypass reporting data available

The process of adding new equipment somewhat complicated and at times inconsistent

Easy to use and sort and create reports, tracking of devices is easy.

We cannot separate 2 accounts, have to download and sort by sub account.

easy to use once trained, can easily find the activity of the transponders and able to un-assign the transponders on trucks that are not currently in use, and activate them once they are back on the road

slow moving waiting on the hour glass & get kicked off the software sometimes

The software is pretty easy to use once you learn navigation.

The slowest of the site at time. And needing pictures for most trucks.

Simple and efficient for Drivers utilization.

Updating information on the server is very slow and time consuming.

Reporting, search features and the downloading of data.

Adding vehicles in bulk can be a little difficult but at the same time, customer support has been very helpful, allowing me to send them a list of vehicles and they have added them for me.

The ease of all integrations. I had no issues being able to easily navigate through each aspect I was working on.

Customer Supoort. I tried to email them about receiving a report. I got an email back almost a month later.

Ease of use. Price/affordability is good.

The only issue I have is the occasional hiccup with customer support. At times, very long waits can occur and I do not have the time in a day to spend on the phone for prolonged periods.

Easy to install and little work involved.

The 24 hour wait time for the device to become active.

Reports are decent to use. Easy to read

Customer service is not very responsive