Promapp Pricing, Features, Reviews & Comparison of Alternatives

Promapp Reviews

Promapp

Cloud-based business process management

4.53/5 (79 reviews)
622     590

Voted #1 BPM software for mid-market based on reviews of more than 100 BPM tools on G2Crowd.

Promapp is a process management software that helps users create, navigate, share and change business processes. Business teams can turn complicated process maps, Visio charts, and procedure documents into clean, easy-to-understand process maps.

Promapp provides users with an intuitive process mapping tool, a central repository, and an extensive process improvement toolset, all in the cloud. Promapp aims to increase the development of safer and smarter ways to work, while simplifying and improving process management methods. Promapp also features tools for quality assurance, business continuity, and risk management.
www.promapp.com

Promapp Reviews (79)

Latest reviews

 Promapp reviews

Promapp is well received by my organisation. It's ease of use has been compared to face book for new users.

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Reviewed 13th of February by Daniel Adler`

 

 Promapp makes our live easier

We have been using Promapp for the last 5 years at the council, and have been great to have just one centralised place for our processes, policies, guides and templates. Promapp is really easy to use and customer friendly. Promapp dashboard is really clear and help all staff to know in just one ...

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Reviewed 13th of February by Madelina Baena

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Promapp Pricing

Starting from: $900.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Promapp is licensed on an enterprise basis. The license model is a monthly Software as a Service (SaaS) subscription.

View Pricing Plans

Key Features of Promapp

  • Process costing
  • Risk module
  • Improvement module
  • Process maps and mapping
  • Collaboration tools
  • SharePoint integration
  • Process diagrams
  • Personalized navigation
  • Dashboard notifications
  • Single sign on
  • SSL 128 bit encryption
  • HTML 5 standard

Promapp Screenshots (9)

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Specifications

Intended Users
Large Enterprises, Mid Size Business, Non Profits, Public Administrations
Devices Supported
Web-based, Mobile Web App
Supported Countries
Australia, Europe, United States
Supported Languages
English
Support Options
Online Support, Phone Support

Alternatives to Promapp

Benefits

Promapp provides a personalized navigation along with favourites to help users personalizee their workflow.

The Promapp solution enables teams to become owners of their processes and take accountability and drive improvements.

Promapp provides users with a seamless integration with any EDRMS, including SharePoint or any other intranet.

Who is Promapp For?

Videos

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Daniel Adler`

Promapp reviews

13/02/2017

Promapp is well received by my organisation. It's ease of use has been compared to face book for new users.

Pros

ease of use, dashboards, instant messaging of feedback.

Cons

nothing significant

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Promapp

integration with document management systems, intranet, and extranet.

Source: Capterra
Helpful?   Yes   No
Read more
Madelina Baena

Promapp makes our live easier

13/02/2017

We have been using Promapp for the last 5 years at the council, and have been great to have just one centralised place for our processes, policies, guides and templates. Promapp is really easy to use and customer friendly. Promapp dashboard is really clear and help all staff to know in just one look what are the items that need their attention. Mapping/writing processes using Promapp is simple and straight forward, and allow us to translate in really easy to follow steps any business process. We are really pleased with the software and the technical support.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Declan O'Reilly

Great tool to make process management easy and drive continuous improvement

12/02/2017

Promapp has been an invaluable tool for Ricoh and improved process management and visibility across all areas of the company. Its exceptionally easy to use, has streamlined our QMS and audits, and is helping identify process gaps and opportunities for improvement. I see Promapp as the market leader in business process management and would have no hesitation recommending to any company looking to improve how they manage business processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Lindsay Addie

Ideal BPM software for an organisation going through major change

11/02/2017

The Project Management Institute of New Zealand (PMINZ) is going through major change at governance, operational and commercial levels. Also as a non-profit organisation PMINZ faces unique challenges such as the staff are nearly all volunteers and are from all over New Zealand. Where Promapp is having the biggest impact is giving PMINZ the tools to plan, implement and manage change and implement continuous improvement. So what are these tools and how have they made an impact? Document management: Promapp's excellent document management functions has enabled PMINZ to move from a legacy document management system for key documentation covering policies and procedures to a much more comprehensive easy to use system. User access and permissions: This is easily configured to mirror the PMINZ organisational chart and business rules. Permissions are proving very useful currently during the intensive review of the governance of the organisation to restrict access to policies that are still under review by the Board of Directors. Process development: Promapp is challenging PMINZ to simplify and restructure all processes using plain language for the published versions of processes. One important example of this is in the revision of HRM practices and procedures. Up until their update in Promapp the old processes were outdated. The revision of HRM in Promapp is now having a major impact on our organisation through better recruitment, induction and recognition of volunteer achievements. Feedback and improvements: The ability to implement continuous improvement within PMINZ using Promapp is also starting to have major benefits by the ease of which users can suggest improvements to processes. They now are more engaged. The most critical success factor of all has been is to ensure that the Board of Directors and senior management have fully supported not just the changes taking place but understanding what Promapp can deliver. So my recommendation is during the early stages make sure the key decision makers and influencers are educated about and understand what Promapp is about. The final comment is that is has been very liberating for our organization to free itself from the large wordy, difficult to read Operations Manual to an easy to use online software tool. Promapp is warmly recommended.

Pros

Ease of use, customization, makes it easy to simplify processes

Cons

More customisation in how processes are displayed (particularly the use of the swimlane display).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Make sure the Board of Directors believes in Promapp. Recruit high quality Business Analysts.

Source: Capterra
Helpful?   Yes   No
Read more
Rasika Wijayathunga

Great Idea to keep all the processes together

03/02/2017

Pro-map is a wonderful idea I found at the work place. All the processes are at one place and easy to refer to. The recent improvements on there very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Scott Andrews

Good for Small Simple Processes

03/02/2017

Promapp for our business is good for small simple processes but Promapp needs to be able to deal with multiple branching scenarios. Currently it only allows only 1 tier of branching.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
John Harris

Compassion Promapp Survey

03/02/2017

We implemented Promapp in Sept/Oct 2016 as part of an organisational review of all processes. We also use it to analyse processes in conjunction with IT improvement projects. Our experience has been great, Promapp is well received in the organisation so far. It's easy to use and explain to others. We particularly like that the maps are reduced from procedures. Our internal trainers believe it will replace all other procedure documents and potentially all training material.

Pros

Ease of use, procedural based, easy to demo and explain, good for collaboration and creating process collateral on the fly with stakeholders, mini link functionality is great for external collaboration, tags are good

Cons

1. Inability to copy and paste or reuse individual activities. 2. Inability to turn hovering display off. Would be better if it was a click to display process and activity details when hovering. 3. Inability to allocate All Staff to a system as stakeholders while you can on an activity 3. Inability to allocate a role as a system owner, it has to be a person

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Howard Liu

Nice Product

03/02/2017

The process map and the details you can go making a process is very good and exactly what we need. However, the speed and bugs in each upgrade for a client hosted version is very frustrating. I think clients in hosted environment will be happier than the self hosted clients. Need more attention for self hosted clients if the product is being sold as you can have it hosted in your own DC.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Waleria Bueno

Great tool for changing the culture!

03/02/2017

I'm very happy to be a Promapp customer again in my new position. Promapp is an important component of our operations improvement plan. People love it and make my job easier.

Pros

Easy to use. Promotes simplicity and ownership.

Cons

I think there is room for improvement on the reports. Principally from the Promaster and Lead Process Champion perspective. More filters and flexibility would be very much appreciated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Implementing a process framework in early stages of adoption can accelerate the implementation and provide clarity on the scope, ownership and handoffs.

Source: Capterra
Helpful?   Yes   No
Read more
Hayley Brown

First time process mapper

02/02/2017

As someone with limited experience in process mapping, Promapp has been the ideal introduction. It's easy to use, intuitive and exactly what I need for my role.

Pros

How easy to use it is.

Cons

The capturing of time frames is a little difficult for me as I'd need to capture seconds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Nil

Source: Capterra
Helpful?   Yes   No
Read more

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