Promapp Features List

Promapp Reviews

Promapp

The #1 Rated BPM Software!

4.57/5 (106 reviews)
678

Promapp Feature Summary

  • Process costing
  • Risk module
  • Improvement module
  • Process maps and mapping
  • Collaboration tools
  • SharePoint integration
  • Process diagrams
  • Personalized navigation
  • Dashboard notifications
  • Single sign on
  • SSL 128 bit encryption
  • HTML 5 standard

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (367 other apps)
Activity Dashboard (234 other apps)
Activity Tracking (149 other apps)
Auditing (206 other apps)
Automatic Notifications (252 other apps)
Compliance Management (157 other apps)
Custom Fields (142 other apps)
Customizable Reporting (198 other apps)
Data Import/Export (197 other apps)
Document Storage (141 other apps)
Inventory Management (170 other apps)
Inventory Tracking (160 other apps)
Invoice Management (151 other apps)
Monitoring (159 other apps)
Multi-Location (132 other apps)
Real Time Data (163 other apps)
Real Time Reporting (135 other apps)
Reporting & Statistics (151 other apps)
Third Party Integration (170 other apps)
Workflow Management (163 other apps)

Promapp Feature Reviews

25 reviewers had the following to say about Promapp's features:

Lesleyann Amosa

Great Concept

2016-07-27

Great graphics, mouse roll over helps with not having to click into information. Variety of departments can adjust information and has reminders and rating to keep information relevant.

Pros

That I can obtain information that is up to date from my peers and management.

Cons

Make it more usable for first time users, rather than those that already know the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering Promapp

Love the concept.

Source: Capterra
Helpful?   Yes   No

Response from Promapp


Hey Lesleyann,

The mouse rollover and the search functionality are my two favorite parts of Promapp too. I think those two together make it so easy for people in the team that use Promapp maybe once or twice a year love it too.

Thanks again,
Menilik

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rachana gurrapu

ProMapp Review - RG

2017-02-02

I've found the software to be very easy to use, transparent tool which is quiet essential for process improvement. there are couple of finer details that need to be sorted out like adhoc reporting etc. But overall its a good software to use.

Pros

Easy to use

Cons

Reporting Publishing process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Jonathan Scott

Fantastic Process Management Tool

2017-01-25

I have used it multiple organisations and will continue to champion it because of the real benefits it provides

Pros

User friendly, promotes best practice and many tools to review processes.

Cons

No report that provides a list of process in folders with the summary objective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Would be great to have functionality that gives a process a best practice score and provides tips for improving the process.

Source: Capterra
Helpful?   Yes   No
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Declan O'Reilly

Great tool to make process management easy and drive continuous improvement

2017-02-12

Its exceptionally easy to use, has streamlined our QMS and audits, and is helping identify process gaps and opportunities for improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Troy sallaway

Excellent Product

2016-07-04

Easy to use, amendments and changes to procedures are easy to perform, automatic re-numbering of activities and tasks means I do not have to do it, so much easier to create and edit a process as compared to a Word document, search functionality is great, easy to update a document / image / file, easy to link procedures to each other

Pros

Everything

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Promapp

One tip comes to mind - ensure that you have dedicated resources set aside to convert procedures by due date or else you will have a mixture of Promapp and the old proceudres and staff will not be sure where to look

Source: Capterra
Helpful?   Yes   No
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Peter Wimsett

Well presented and set out software that can be used intuitively

2018-02-11

Pros

Can be used for induction, risk management and health & safety/training.

Cons

It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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John Harris

Compassion Promapp Survey

2017-02-03

Our internal trainers believe it will replace all other procedure documents and potentially all training material.

Pros

Ease of use, procedural based, easy to demo and explain, good for collaboration and creating process collateral on the fly with stakeholders, mini link functionality is great for external collaboration, tags are good

Cons

Inability to copy and paste or reuse individual activities. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Lindsay Addie

Ideal BPM software for an organisation going through major change

2017-02-11

So what are these tools and how have they made an impact? Document management: Promapp's excellent document management functions has enabled PMINZ to move from a legacy document management system for key documentation covering policies and procedures to a much more comprehensive easy to use system.

Pros

Ease of use, customization, makes it easy to simplify processes

Cons

More customisation in how processes are displayed (particularly the use of the swimlane display).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Make sure the Board of Directors believes in Promapp. Recruit high quality Business Analysts.

Source: Capterra
Helpful?   Yes   No
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Justine Lee

I love Promapp!

2016-07-11

We are just rolling it out around the organisation and its such a easy sell as its easy to create processes, review processes and find what you want.

Pros

Ease of use, search functionality, feedback, overall concept, personalisation, awesomeness dial.

Cons

I would like to create my own reports but can't. Dashboard could be better, we have a few groups and when you scroll down to the bottom group you've lost the headings so can't remember what your looking at.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Waleria Bueno

Great tool for changing the culture!

2017-02-03

People love it and make my job easier.

Pros

Easy to use. Promotes simplicity and ownership.

Cons

I think there is room for improvement on the reports. Principally from the Promaster and Lead Process Champion perspective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Implementing a process framework in early stages of adoption can accelerate the implementation and provide clarity on the scope, ownership and handoffs.

Source: Capterra
Helpful?   Yes   No
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Sid Dubey

Great software tool

2017-01-26

The process management tool is easy to use.

Pros

The ease of use of the tool, training videos an interactive way of teaching and/or learning

Cons

There isn't anything that i can say i dislike. Promapp support have answered my concerns promptly and in detail

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 201-500 employees)

Promapp is the best process management tool I have ever used!

2018-02-22

Ability to monitor, amend and improve processes within our business; being visible to all employees without the necessity to send numerous emails (which are not always read).

Pros

The incident manager has been very useful in monitoring incidents both internally and from our customers.

Cons

There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Blake Facey

Love it!

2017-06-28

Able to track processes and assign responsibility, identify opportunities for improvement and keep things simple for end users.

Pros

Super easy to learn and use.

Cons

Lots of notifications with our current set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wayne Hill

Promapp is great

2016-09-28

It holds a tonne of data and information that help me and my colleagues perform in our roles efficiently.

Pros

Easy to use, can hold a tonne of information

Cons

Did take some time to learn the programme

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Attachments can only be saved in specific formats.

Source: Capterra
Helpful?   Yes   No

Response from Promapp


Hey Wayne,

Your review put a smile on the whole teams face! - Since you're using Promapp every day I hope you enjoyed the little Christmas theme we added in over this holiday season?

Thanks again.

Promapp Team.

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Anonymous
Group Policy & Process Framework Lead (Insurance company, 1001-5000 employees)
Verified Reviewer

Promapp works for complex multi-national organisations

2018-02-27

Pros

easy to use easy to setup provides clarity of roles and responsibilities provides clarity of stakeholders displays connected processes and systems provides a glossary that automatically displays description on hover over standard version allows variations of standard process (ie. regions may be slightly different but based on standard process) includes ability to control permissions at top down to lower level processes and documents includes control over governance setup provides a dashboard to display user access, progress, published, and draft processes offers control over documents and easily replace them without breaking links links remain consistent when a process is updated or the name is changed support 24/7 either by chat, email, or phone feature enhancement requests considered and often implemented new releases documented and communicated without impact on the user or the business can easily share offers a unique way of writing a process that makes it simple to write and follow for the end user so much more

Cons

some nice to have features not available is not a dynamic workflow tool does not display broken links works best with only one purpose in mind (ie. document all staff processes) Promapp is generally not used for the creation of: Value Stream Transformation (VST) maps Organisational charts Network diagrams System diagrams and mapping Conceptual solution diagrams Customer journey mapping Lengthy end to end maps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Patsy Anderson

Excellent for capturing processes with good paths for providing feedback for continuous improvement.

2016-07-05

The tool is easy to use and administer and the feedback options help to keep processes up to date and real.

Pros

The expandable levels are helpful - the Process "map" at a high level, the expandable notes in the procedure section allow people with different levels of expertise the appropriate visibility.

Cons

Can be a bit tricky for an absolute newcomer to see how to get started. But the help and training is excellent, so that is never really a problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Promapp

Nothing wrong with the software, but I would say that the business needs to embrace BPM in order to get consistent buy-in from all departments.

Source: Capterra
Helpful?   Yes   No
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Trish Baird

Excellent product, gets systemic knowledge documented

2018-03-11

Clear documneted process. Less attrition of organisational knowledge

Pros

the way users take to it. its easy to train and easy to use. people feel more inspired to actually record their processes

Cons

A lot of notifications for admins.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth A. Giles

Perfect program for standardising business processes

2018-01-27

Pros

We used to keep everything in SharePoint in individual files that were stored in many different locations, all written in a different way.

Cons

It would also be nice to print dashboard screens.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carmen Gattuso

ProMapp Review

2018-04-28

Solid process mapping solution.

Pros

Cloud hosted repository is a nice feature, allows for easy access for teams working remotely.

Cons

The software is moderately priced, but a little expensive compared to some other solutions. The dashboards can get a little cluttered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Tim Simpson

Promapp with Continuous Improvement

2017-01-30

An easy-to-use interface ensures that the end user, editor, and owner, all have a clear understanding of what is required of their individual roles and also allows for easier editing and feedback for improvements.

Pros

Easy to use, simple but innovative and constantly moving forward.

Cons

Limited customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Eric Freeman

Great Process Mapping Software

2017-01-25

Such as the ability to turn a process into some type of checklist so we can better track and ensure that people are following the process.

Pros

Process mapping functionality and user friendliness

Cons

There are some limitations with the software that make it difficult to track and see whether processes are being followed or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10

Recommendations to others considering Promapp

Overall, it is a very good product.

Source: Capterra
Helpful?   Yes   No
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Steve Smith

Simple, flexible, effective

2017-05-15

The ability to easily develop process maps that are easy for people to understand.

Pros

As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

Cons

Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Collier

The Go To for process and systems documentation

2017-02-02

As my organisation has grown, we are continually updating and configuring our processes to keep us on track with a complex finance function.

Pros

Ease of use and visually a great tool!

Cons

Finding time to keep processes up to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Talita Aitken

Promapp review

2016-06-27

Promapp is an easy tool to use.

Pros

A new user can walk in to the company, pick up a process and know exactly who is responsible for what part, which documents or templates to use and where to store information.

Cons

It takes a bit of time to set up, but that would be the same for any mapping tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Promapp

Understand the conditions in promapp such as conditional processess and decision points and how they are handled. Then write out your process on a whiteboard / paper. Are there any parts of this process that are / can be used by other processes (even in other departments)? If you can use a pre-existing process, do not re-invent the wheel.

Source: Capterra
Helpful?   Yes   No
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Henry Eaton

Very user friendly

2016-11-30

My organisation has had Promapp for a number of years and it is extremely easy to create processes, follow other's processes, collaborate with colleagues on improving processes and use resources to build into processes to enhance staff experiences.

Pros

One stop location to deposit processes and research existing processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Promapp


Hey Henry,

We're so happy you've been using it for a long time. I think you're part of the reason so less than 1% of our customer churn!

Thanks again and Merry Christmas.

Promapp Team.

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