Nintex Promapp Reviews

I think that the best thing about Promapp is its simplicity. A few hours of training allows to create your first business processes. All features are very easy to find and use, which makes Promapp perfect tool for the majority of end users.

I could not find the option to bulk import/export larger number of processes at one click. I participate in a project of migrating 100+ processes from another tool to Promapp and such a feature would really save me some time.

One place to store the process. Less paper work. One software does mapping and documenting.

As a trainer I found it hard to train the customers who have used Visio for long time and are vision oriented. They found it hard when one of the end of decision point had to end. Promapp can only map processes with less steps.

easy to use easy to setup provides clarity of roles and responsibilities provides clarity of stakeholders displays connected processes and systems provides a glossary that automatically displays description on hover over standard version allows variations of standard process (ie. regions may be slightly different but based on standard process) includes ability to control permissions at top down...

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some nice to have features not available is not a dynamic workflow tool does not display broken links works best with only one purpose in mind (ie. document all staff processes) Promapp is generally not used for the creation of: Value Stream Transformation (VST) maps Organisational charts Network diagrams System diagrams and mapping Conceptual solution diagrams Customer journey mapping Lengthy end to end maps

Simplicity, ease of use, usefulness, cloud-based, friendly staff, connecting processes and documents, security groups and elements connectedness.

Pricing, support, understanding of staff of BPM to provide better guidance and fit for purpose advice.

The combination of easilly creating maps, sharing them with the organisation and storing these in one system for easy access.

Smaller technical functions could be improved such as copy and paste activities between maps, ability to hide tags and the build in the ability to loops. I also would like to see an expansion on the integration of business Improvement tools not just a few lean tags.

Good place to find how to do tasks - relies on staff to enter their procedures. Used mostly for entering complaints and compliments.

Getting e-mails telling me I have tasks and items to review or read. Often the items don't apply to me as the software covers a large organisation.

The interactions and communication allowed by Promapp is a very powerful and valuable tool to involve everyone on the journey to improve our company system. Awesome.

We had issues to link Promapp with Power BI, still working on it. More reports would be very good, such as the number of document downloaded or searched per user for example

Promapp is easy to use, view and share processes with anyone, even outside your organisation, is a plus. It's a fantastic CI tool and is easily one of the best process mapping tools around.

More could be done to improve the user administration functionality such as bulk process archiving and deletion.

What we love most about the tool is how easy it is to use and the fact that it maps the processes out for you after you enter the narrative steps. We used to spend so much time in Visio adjusting our flows. That is gone and now we can devote that time to writing simple and direct processes that are benefiting the Operations.

While it does have a feature to provide feedback, I wish that the step would be tagged with the feedback and that it would also be available in the map view vs the card below.

Excellent for training manuals and explaining how to do a task.

Hard to write up IF statements. Hard to use the editor - will not allow you to cut and paste tasks.

Ease of use, customization, makes it easy to simplify processes

More customisation in how processes are displayed (particularly the use of the swimlane display).

This is an extremely intuitive system for all of the users within our organization. This system has a friendly user-interface that is very easy to read, easy to write within, easy to navigate, and easy to leave feedback. This is definitely a no-brainer choice when looking for a software tool that our work would engage well with. If you actually want your entire workforce involved with process improvement...

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Simple do create, develop and deploy

There are some situations where the tools wont create exactly what you want

Thank you Paul!!! It's great to see you've been using Promapp for 4 years now - especially in a world where ever changing software, I'm glad we've been keeping up. Thanks for this amazing review! It must have been incredible for you to watch us grow over the last 4 years too - the software, the size of the company, our international presence. Thank you, Menilik

The simplicity and usability, great collaboration features, sharing and SharePoint integration possibilities and of course excellent governance functionality. More advanced things as process timeframe and costing is possible and made easy.

I think the advanced process professional might lack support for BPMN 2.0 and other features the more advanced process software's have but I understand Promapp does not have that as an aim, they have all the employees as a target group and the focus on simplicity, ownership and overview is more important.

Managing a business requires you to be on top of current issues and Promapp helps us do this

Repetitive redirection away from my current activity and having to click things twice to activate. This is very frustrating when I do not have time as a luxury...

Simple, intuitive tool that connects the dots of how we do business.

Closed protocol ca sometimes hinder business tailoring...but understandable.

It is simple to use, I like that you can upload screen shots, documents, photos and even videos. The incident manager has been very useful in monitoring incidents both internally and from our customers. Allowing reports to be run and trends to be captured that are utilised in executive reviews with my customers. It is also great that they are kept updated throughout the life cycle of an incident. The fact that an incident highlights the need to review and amend a process is brilliant. I also find the fact that you can share a process via a link with your customer invaluable, allowing us to work in partnership with our customers to make improvements.

There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

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Process mapping functionality and user friendliness

There are some limitations with the software that make it difficult to track and see whether processes are being followed or not.

The ability to configure without being an IT geek. The system comes with standard settings which are really easy to change to suit your business. Promapp has a look and feel that is familiar to most users so it so "comfortable". As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

It is easy to use and works well as an entire system in an organisation. Using the different modules that are available allows Promapp to be integrated well. We use it for incident management, change management, process mapping, document control and risk monitoring.

Sometimes it seems fairly rigid in what you can do on the system.

The software itself is incredibly intuitive and easy to navigate and use. You can pretty much follow your nose to enter your processes in Promapp within no time at all. Of course you need to map out the process in the format of activities, tasks, notes and attachments first - that's the hardest part. Entering it is quick and easy.

Not being able to go back to iterative versions of a process, particularly in the early stages before the first publish. Only published versions can be viewed and restored.

The expandable levels are helpful - the Process "map" at a high level, the expandable notes in the procedure section allow people with different levels of expertise the appropriate visibility.

Can be a bit tricky for an absolute newcomer to see how to get started. But the help and training is excellent, so that is never really a problem.

easy of use, ability to link treatments to process maps, ability to create customized forms in 'improvement module'

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