Promapp Reviews

Nailing down process. Sharing the responsibility and credit. We already had community wikis, but now we can help people out of silos of action.

The ability to easily develop process maps that are easy for people to understand. Through the maps we have found people more likely to follow the process / procedure that the map applies to

Promapp is easy to use and has lots of information about all of the different policies and forms that need to be used.

Promapp is well received by my organisation. It's ease of use has been compared to face book for new users.

We have been using Promapp for the last 5 years at the council, and have been great to have just one centralised place for our processes, policies, guides and templates. Promapp is really easy to use and customer friendly. Promapp dashboard is really clear and help all staff to know in just one look what are the items that need their attention. Mapping/writing processes using Promapp is simple and straight forward, and allow us to translate in really easy to follow steps any business process. We are really pleased with the software and the technical support.

Promapp has been an invaluable tool for Ricoh and improved process management and visibility across all areas of the company. Its exceptionally easy to use, has streamlined our QMS and audits, and is helping identify process gaps and opportunities for improvement. I see Promapp as the market leader in business process management and would have no hesitation recommending to any company looking to improve how they manage business processes.

The Project Management Institute of New Zealand (PMINZ) is going through major change at governance, operational and commercial levels. Also as a non-profit organisation PMINZ faces unique challenges such as the staff are nearly all volunteers and are from all over New Zealand. Where Promapp is having the biggest impact is giving PMINZ the tools to plan, implement and manage change and implement continuous improvement. So what are these tools and how have they made an impact? Document management: Promapp's excellent document management functions has enabled PMINZ to move from a legacy document management system for key documentation covering policies and procedures to a much more comprehensive easy to use system. User access and permissions: This is easily configured to mirror the PMINZ organisational chart and business rules. Permissions are proving very useful currently during the intensive review of the governance of the organisation to restrict access to policies that are still under review by the Board of Directors. Process development: Promapp is challenging PMINZ to simplify and restructure all processes using plain language for the published versions of processes. One important example of this is in the revision of HRM practices and procedures. Up until their update in Promapp the old processes were outdated. The revision of HRM in Promapp is now having a major impact on our organisation through better recruitment, induction and recognition of volunteer achievements. Feedback and improvements: The ability to implement continuous improvement within PMINZ using Promapp is also starting to have major benefits by the ease of which users can suggest improvements to processes. They now are more engaged. The most critical success factor of all has been is to ensure that the Board of Directors and senior management have fully supported not just the changes taking place but understanding what Promapp can deliver. So my recommendation is during the early stages make sure the key decision makers and influencers are educated about and understand what Promapp is about. The final comment is that is has been very liberating for our organization to free itself from the large wordy, difficult to read Operations Manual to an easy to use online software tool. Promapp is warmly recommended.

Pro-map is a wonderful idea I found at the work place. All the processes are at one place and easy to refer to. The recent improvements on there very good.

Promapp for our business is good for small simple processes but Promapp needs to be able to deal with multiple branching scenarios. Currently it only allows only 1 tier of branching.

We implemented Promapp in Sept/Oct 2016 as part of an organisational review of all processes. We also use it to analyse processes in conjunction with IT improvement projects. Our experience has been great, Promapp is well received in the organisation so far. It's easy to use and explain to others. We particularly like that the maps are reduced from procedures. Our internal trainers believe it will replace all other procedure documents and potentially all training material.

The process map and the details you can go making a process is very good and exactly what we need. However, the speed and bugs in each upgrade for a client hosted version is very frustrating. I think clients in hosted environment will be happier than the self hosted clients. Need more attention for self hosted clients if the product is being sold as you can have it hosted in your own DC.

I'm very happy to be a Promapp customer again in my new position. Promapp is an important component of our operations improvement plan. People love it and make my job easier.

As someone with limited experience in process mapping, Promapp has been the ideal introduction. It's easy to use, intuitive and exactly what I need for my role.

Our business relies on key processes done correctly each and every time so that our business objectives are met. Promapp allows us to do this across the business with ease.

Only solution on the market for actual process mapping, with the ability to include all areas of the business and attach supporting documentation throughout various stages of the process.

I am the Knowledge Capture Champion at Toyota Motor Corporation Australia. I've found the software to be very easy to use, transparent tool which is quiet essential for process improvement. there are couple of finer details that need to be sorted out like adhoc reporting etc. But overall its a good software to use.

Promapp is a fantastic tool that will enable anyone to map a process. Easy to use and understand and encourages communication and collaboration on the development of processes in your business. Really wish we had know about Promapp sooner. Training and support throughout implementation has been fantastic.

I have had only minimal use so far but when I get to use it more I think it will be a great tool and find it easier to use.

Still learning to use Promapp. Promapp itself is a great application. The most difficult part is simplifying your process in a form that suits Promapp. Have not used Customer support yet nor do I know the cost so I am unable to rate these sections.