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Nintex Promapp Reviews

Reviews summary

Pros

The process management tool is easy to use. It has some really good features which make it a good learning experience for first time users of any web based tool like this one.

Sid D.

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The software is so easy to use, intuitive, logical & quick. Customer service was fantastic & very friendly to new users, and the short training videos and free webinars are insightful.

Julie S.

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We use Promapp for Training, Credit Requests, Root Cause Analysis and Opportunity for Improvement - one place for all so very satisfied with the product.

Brian L.

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Cons

The most difficult part is simplifying your process in a form that suits Promapp. Have not used Customer support yet nor do I know the cost so I am unable to rate these sections.

Tangimeriana R.

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Linking a process with other processes does not work all the time depending on where the link is placed. Entering Inputs/Outputs is not easy understandable for a user.

Claudia O.

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Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.

Andrea G.

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Overall rating

5

4

3

2

1

81

48

7

1

0

94%
positive reviews
98%
would recommend this app

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137 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Promapp as the leading business processes mapping tool

Reviewed a year ago

The main business problem Promapp resolves is that it brings the visibility for cross-functional teams to see different processes and how they are related to each other. Previously the processes were stored in different locations (SharePoint, shared drives, local drives) and mapped in different tools (Excels, Words, Visio diagrams, etc.). Promapp allows to store the processes in one place, which makes global visibility for the company. Also, the application has an exceptional and fast-case-resolving support team. The team provided me with numerous help and workarounds in a timely manner.

Pros

I think that the best thing about Promapp is its simplicity. A few hours of training allows to create your first business processes. All features are very easy to find and use, which makes Promapp perfect tool for the majority of end users.

Cons

I could not find the option to bulk import/export larger number of processes at one click. I participate in a project of migrating 100+ processes from another tool to Promapp and such a feature would really save me some time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Promapp review

Reviewed 10 months ago

Promapp has made it easy to see transparency between departments at Aut when the mapped processes were made public. Any department can use the links and easy exchange the processes.

Pros

One place to store the process. Less paper work. One software does mapping and documenting.

Cons

As a trainer I found it hard to train the customers who have used Visio for long time and are vision oriented. They found it hard when one of the end of decision point had to end. Promapp can only map processes with less steps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Promapp works for complex multi-national organisations

Reviewed 3 years ago
Pros

easy to use easy to setup provides clarity of roles and responsibilities provides clarity of stakeholders displays connected processes and systems provides a glossary that automatically displays description on hover over standard version allows variations of standard process (ie. regions may be slightly different but based on standard process) includes ability to control permissions at top down...

Cons

some nice to have features not available is not a dynamic workflow tool does not display broken links works best with only one purpose in mind (ie. document all staff processes) Promapp is generally not used for the creation of: Value Stream Transformation (VST) maps Organisational charts Network diagrams System diagrams and mapping Conceptual solution diagrams Customer journey mapping Lengthy end to end maps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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To Promapp or not to Promapp

Reviewed 5 years ago

We got Promapp for a 14,000 employee organisation that operates in the early education industry. This organisation did not have any business processes in place, documents stored in various places, experienced a high rate of staff turn-over and with it knowledge retention was a challenge. For this organisation to maintain its operations, it needed a simple, intuitive solution that would help in bringing policy, procedures, processes, glossary, roles and responsibilities and systems list together and make it accessible at the fingertips of all of its employees across Australia.

Pros

Simplicity, ease of use, usefulness, cloud-based, friendly staff, connecting processes and documents, security groups and elements connectedness.

Cons

Pricing, support, understanding of staff of BPM to provide better guidance and fit for purpose advice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Promapp and building processes and procedures

Reviewed 10 months ago

This is unique product and has changed our organisation's approach to building procedures.

Pros

The combination of easilly creating maps, sharing them with the organisation and storing these in one system for easy access.

Cons

Smaller technical functions could be improved such as copy and paste activities between maps, ability to hide tags and the build in the ability to loops. I also would like to see an expansion on the integration of business Improvement tools not just a few lean tags.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend4/10

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Management Tool which relies on people to enter and update information

Reviewed 10 months ago

I did't know until today that "Nintex" was Promapp - the e-mails for this get caught in a Sophos system that asks me if I want to 'delete' or 'let through to in-box' . I usually delete the 'Nintex' one thinking it is Spam mail. This survey came through! My overall experience is that when I need it - I have appreciated it but I don't have time to read all the 'Promapp' e-mails that get through.

Pros

Good place to find how to do tasks - relies on staff to enter their procedures. Used mostly for entering complaints and compliments.

Cons

Getting e-mails telling me I have tasks and items to review or read. Often the items don't apply to me as the software covers a large organisation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good tool

Reviewed 10 months ago
Pros

The interactions and communication allowed by Promapp is a very powerful and valuable tool to involve everyone on the journey to improve our company system. Awesome.

Cons

We had issues to link Promapp with Power BI, still working on it. More reports would be very good, such as the number of document downloaded or searched per user for example

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent BPM system for any business or government agency

Reviewed 10 months ago

Nintex Promapp is the right product for our organisation and we will continue to use it to support our Transformation strategy. Customer support is pretty responsive especially our Customer Success Manager, [SENSITIVE CONTENT HIDDEN].

Pros

Promapp is easy to use, view and share processes with anyone, even outside your organisation, is a plus. It's a fantastic CI tool and is easily one of the best process mapping tools around.

Cons

More could be done to improve the user administration functionality such as bulk process archiving and deletion.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Process Mapping Tool!

Reviewed 10 months ago

We brought Promapp in to the business for the following reasons: 1) easy to use tool to get all of our processes documented in a uniform manner 2) allows us to set a cadence for review and 3) for new hire onboarding and knowledge sharing across departments

Pros

What we love most about the tool is how easy it is to use and the fact that it maps the processes out for you after you enter the narrative steps. We used to spend so much time in Visio adjusting our flows. That is gone and now we can devote that time to writing simple and direct processes that are benefiting the Operations.

Cons

While it does have a feature to provide feedback, I wish that the step would be tagged with the feedback and that it would also be available in the map view vs the card below.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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User of Promapp

Reviewed 10 months ago

Training new admin staff. Documenting relationships with internal departments.

Pros

Excellent for training manuals and explaining how to do a task.

Cons

Hard to write up IF statements. Hard to use the editor - will not allow you to cut and paste tasks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ideal BPM software for an organisation going through major change

Reviewed 4 years ago

The Project Management Institute of New Zealand (PMINZ) is going through major change at governance, operational and commercial levels. Also as a non-profit organisation PMINZ faces unique challenges such as the staff are nearly all volunteers and are from all over New Zealand. Where Promapp is having the biggest impact is giving PMINZ the tools to plan, implement and manage change and implement...

Pros

Ease of use, customization, makes it easy to simplify processes

Cons

More customisation in how processes are displayed (particularly the use of the swimlane display).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent tool for any size company to engage entire workforce!

Reviewed 3 years ago

Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

Pros

This is an extremely intuitive system for all of the users within our organization. This system has a friendly user-interface that is very easy to read, easy to write within, easy to navigate, and easy to leave feedback. This is definitely a no-brainer choice when looking for a software tool that our work would engage well with. If you actually want your entire workforce involved with process improvement...

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Kiwi Innovation

Reviewed 4 years ago

I have been using Promapp for over 4 years now and love it more today then ever before. Having gone through several organizational transformation programs the bottom line is still true, you need to have an organized, well thought through process to make an organization productive and profitable. The simplicity with which we can build and change processes aligned to our organization is just elegantly...

Pros

Simple do create, develop and deploy

Cons

There are some situations where the tools wont create exactly what you want

Vendor response

Thank you Paul!!! It's great to see you've been using Promapp for 4 years now - especially in a world where ever changing software, I'm glad we've been keeping up. Thanks for this amazing review! It must have been incredible for you to watch us grow over the last 4 years too - the software, the size of the company, our international presence. Thank you, Menilik

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Promapp brings processes to the people

Reviewed 5 years ago

Using Promapp has been an eye opener for how simple things can be and it is not just about the software itself but also the company culture and vision. It is clear why Promapp are in the market and what they want to achieve with their product so it breaths simplicity, collaboration and continuous improvement. As a process professional with many years experience in BPM it can be a mindset change...

Pros

The simplicity and usability, great collaboration features, sharing and SharePoint integration possibilities and of course excellent governance functionality. More advanced things as process timeframe and costing is possible and made easy.

Cons

I think the advanced process professional might lack support for BPMN 2.0 and other features the more advanced process software's have but I understand Promapp does not have that as an aim, they have all the employees as a target group and the focus on simplicity, ownership and overview is more important.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Promapp keeps us informed

Reviewed a year ago

We use Promapp for Training, Credit Requests, Root Cause Analysis and Opportunity for Improvement - one place for all so very satisfied with the product

Pros

Managing a business requires you to be on top of current issues and Promapp helps us do this

Cons

Repetitive redirection away from my current activity and having to click things twice to activate. This is very frustrating when I do not have time as a luxury...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Business.........finally catching up with evolution!!

Reviewed 4 years ago

Promappian Explosion' is enabling the business world to finally catch up with human evolution by providing a 'visual representation of what we do'....suddenly the language barriers between an executive vision full of concepts and mission statements and the grass roots processes to deliver upon expectations have a common visual and intuitive system that transcends the hierarchy of a company organogram...

Pros

Simple, intuitive tool that connects the dots of how we do business.

Cons

Closed protocol ca sometimes hinder business tailoring...but understandable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Promapp is the best process management tool I have ever used!

Reviewed 3 years ago

Ability to monitor, amend and improve processes within our business; being visible to all employees without the necessity to send numerous emails (which are not always read).

Pros

It is simple to use, I like that you can upload screen shots, documents, photos and even videos. The incident manager has been very useful in monitoring incidents both internally and from our customers. Allowing reports to be run and trends to be captured that are utilised in executive reviews with my customers. It is also great that they are kept updated throughout the life cycle of an incident. The fact that an incident highlights the need to review and amend a process is brilliant. I also find the fact that you can share a process via a link with your customer invaluable, allowing us to work in partnership with our customers to make improvements.

Cons

There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Well presented and set out software that can be used intuitively

Reviewed 3 years ago
Pros

It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

Cons

It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

Overall Rating
  • Ease of use
  • Customer support

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Distribution simplified...

Reviewed 5 years ago

Our Distribution Centre is a key component of our business organisation, and it is essential we provide the best possible service to our customers - this means being as organised and efficient as possible. We have been using Promapp for our business processes for about 18 months now and I have found all aspects of this software very easy to understand, and already we are seeing some major improvments...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Process Mapping Software

Reviewed 4 years ago

Promapp is a very user friendly piece of software, and it is excellent at what it does. We have used it in our business to map out all of our processes, and it is easy to use and easy to read and follow the processes after they are entered. A few of the key features of Promapp are the ability to visually see the process on a "map", and see the responsibilities of each functional area on a given process....

Pros

Process mapping functionality and user friendliness

Cons

There are some limitations with the software that make it difficult to track and see whether processes are being followed or not.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, flexible, effective

Reviewed 4 years ago

The ability to easily develop process maps that are easy for people to understand. Through the maps we have found people more likely to follow the process / procedure that the map applies to

Pros

The ability to configure without being an IT geek. The system comes with standard settings which are really easy to change to suit your business. Promapp has a look and feel that is familiar to most users so it so "comfortable". As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

Cons

Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Implement Promapp!

Reviewed a year ago

The main benefit is that everyone we do is in one place, meaning that things are easy to find and actions are easily recorded to ensure completion.

Pros

It is easy to use and works well as an entire system in an organisation. Using the different modules that are available allows Promapp to be integrated well. We use it for incident management, change management, process mapping, document control and risk monitoring.

Cons

Sometimes it seems fairly rigid in what you can do on the system.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest software I've ever used

Reviewed a year ago
Pros

The software itself is incredibly intuitive and easy to navigate and use. You can pretty much follow your nose to enter your processes in Promapp within no time at all. Of course you need to map out the process in the format of activities, tasks, notes and attachments first - that's the hardest part. Entering it is quick and easy.

Cons

Not being able to go back to iterative versions of a process, particularly in the early stages before the first publish. Only published versions can be viewed and restored.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Excellent for capturing processes with good paths for providing feedback for continuous improvement.

Reviewed 5 years ago

Support from the team is excellent. The tool is easy to use and administer and the feedback options help to keep processes up to date and real.

Pros

The expandable levels are helpful - the Process "map" at a high level, the expandable notes in the procedure section allow people with different levels of expertise the appropriate visibility.

Cons

Can be a bit tricky for an absolute newcomer to see how to get started. But the help and training is excellent, so that is never really a problem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to Use

Reviewed 4 years ago

I found the product extremely easy to use (being a first time process mapper). The help desk response turn around is fantastic and if they are unable to resolve the problem, they will investigate it. The product is simple, easy to follow and the feel and look is appealing to all types. Extremely easy to navigate and train people in how to use the product. The Account Manager is friendly and helpful with any queries.

Pros

easy of use, ability to link treatments to process maps, ability to create customized forms in 'improvement module'

Cons

No cons were added to this review

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