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Ken L.
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Brian L.
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Madelina B.
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John H.
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VH
Verity H.
138 reviews
Recommended
Lynn K.
Staffing and Recruiting, 10,001+ employees
Used weekly for 6-12 months
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We brought Promapp in to the business for the following reasons: 1) easy to use tool to get all of our processes documented in a uniform manner 2) allows us to set a cadence for review and 3) for new hire onboarding and knowledge sharing across departments
What we love most about the tool is how easy it is to use and the fact that it maps the processes out for you after you enter the narrative steps. We used to spend so much time in Visio adjusting our flows. That is gone and now we can devote that time to writing simple and direct processes that are benefiting the Operations.
While it does have a feature to provide feedback, I wish that the step would be tagged with the feedback and that it would also be available in the map view vs the card below.
Peter G.
Consumer Goods, 201-500 employees
Used daily for 1-2 years
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Easy to use, able to see all that I want to see, can get to where I need to quickly, it is not only effective but also efficient
very easy to get up and running
None
Hey Peter, It always puts a smile on my face when someone says they're likelihood to recommend is a 10 our of 10 because it shows we're adding value! Thanks again, Menilik
Chris V.
Government Administration, 501-1,000 employees
Used weekly for 2+ years
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The system is easy to use and configure and the support team is generally very pleasant to deal with.
There is still a few system limitations that I would like to have addressed. We would like to be able to print dashboard screens. In addition, we have a number of portfolios created each representing a business unit of Council, with organisational changes there is no way at present to simply move incidents to another portfolio.
DIEGO FERNANDO O.
Automotive, 51-200 employees
Used daily for 1-2 years
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Easy to understand and use, the way it is categorized gives a great explanation and you can follow the process step by step
I think, our team is the one that needs to add more pictures so it works as a guide more than just text.
Trish B.
Government Administration, 501-1,000 employees
Used weekly for 2+ years
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Clear documneted process. Less attrition of organisational knowledge
the way users take to it. its easy to train and easy to use. people feel more inspired to actually record their processes
A lot of notifications for admins. These come through weekly and sometimes when they are listed and you click through the system says its too early to review. Really the notifications should only come through when its time to review
Brigid M.
Government Administration, 1,001-5,000 employees
Used monthly for 2+ years
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Training new admin staff. Documenting relationships with internal departments.
Excellent for training manuals and explaining how to do a task.
Hard to write up IF statements. Hard to use the editor - will not allow you to cut and paste tasks.
Andrea G.
Government Administration, 501-1,000 employees
Used daily for 6-12 months
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I find it very user friendly and so easy to use. Finally the whole organization is able to map its processes and the feedback and response from the Promapp Team is always constructive and encouraging.
Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.
Carmen G.
Self-employed
Used daily for 6-12 months
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Solid process mapping solution.
Allows you to easily convert your visio process diagrams. Cloud hosted repository is a nice feature, allows for easy access for teams working remotely.
The software is moderately priced, but a little expensive compared to some other solutions. The dashboards can get a little cluttered.
Anonymous Reviewer
Verified reviewer
Building Materials, 1,001-5,000 employees
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I have only used the free trial but thus far it seems like an excellent product though I cannot comment on what the price would be for the full version. My company relies heavily on Sharepoint, the ease with which this software integrates with it is a great bonus.
Personally I found this software to be rather complicated to use, I didn't feel the functions and processes were blatently obvious to use for someone without experience.
Mark S.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
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Loads of functionality and potential applications beyond the everyday. Especially useful for linking HACCP to SOP using the risk module.
Ability to write, distribute and access online consistently styled procedures.
Possibly not suited to all users.
Sean F.
Information Technology and Services, 1,001-5,000 employees
Used weekly for 2+ years
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We've been using Promapp for many years now and rely on it to find the processes we need. Sometimes it is just about a reminder for regular users but it becomes really good when we have new staff that can then just work their way through processes.
Keeps everything in one place and is so easy to use
Can be tricky sometimes to get the exact flow you want but generally we always get there
molly e.
Used weekly for 1-2 years
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Allows all the essential information to be stored in one place. Its also really great if you are working independently and need to find an answer to a query. It allows you to be informed fully of what is expected of you in tasks and processes that we must do.
It can be hard to navigate around , when you first use it, it seems hard to get to a process that links to your question as you dont know what word to type in initially. The video guide does help with this though
Neil W.
Machinery, 201-500 employees
Used daily for 6-12 months
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Generally a very good application. A key area for improvement is the document aspect. There is an opportunity to make a number of changes to the document aspect that would/could make Promapp a one stop shop for both processes and documents.
Easy to learn and use
Document aspect is weak
Troy s.
Banking, 51-200 employees
Used weekly for 1-2 years
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Easy to use, amendments and changes to procedures are easy to perform, automatic re-numbering of activities and tasks means I do not have to do it, so much easier to create and edit a process as compared to a Word document, search functionality is great, easy to update a document / image / file, easy to link procedures to each other
Everything
Nothing
Hayley B.
Entertainment, 1,001-5,000 employees
Used daily for 6-12 months
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As someone with limited experience in process mapping, Promapp has been the ideal introduction. It's easy to use, intuitive and exactly what I need for my role.
How easy to use it is.
The capturing of time frames is a little difficult for me as I'd need to capture seconds.
Andrea C.
Medical Devices, 51-200 employees
Used monthly for 2+ years
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I've used Promapp for over six years. What a relief to join an organisation with good clear processes for me to follow. Over the years we have loved the updates and improvements which make it easy to use. Also the simple to follow instructional videos are a great training resource. As my organisation has grown, we are continually updating and configuring our processes to keep us on track with a complex finance function. Changes are made simply in one place eliminating individual's notes and avoiding duplication and potential for errors of employees using redundant processes. Love this product!
Ease of use and visually a great tool!
Finding time to keep processes up to date. Getting employees to write their own processes that make sense.
Kristian M.
Government Administration, 201-500 employees
Used daily for 6-12 months
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While early in its 'reboot' of Promapp, and BPM in general, EQC is relying heavily on the functionality and support Promapp provides to enable the organization to progress from the emergency response state to a more robust, standardized and appropriate 'business as usual' business.
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Debbi N.
Human Resources, 51-200 employees
Used weekly for 2+ years
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I love Promapp and tell all my friends how wonderful it is - AVIS rentals was one of them. A company where I think it would make a huge difference.
The ease of updating, of viewing and sharing - everything
It takes so long for some staff to understand the benefits
Anonymous Reviewer
Verified reviewer
Construction, 11-50 employees
Used weekly for 6-12 months
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- Ability to have all of the businesses systems and processes recorded and stored in one place. - Processes can be linked, notes and guides added - Very easy to update and change processes as the business changes, and all amendments can be clearly recorded.
It has taken me a while to learn to use it properly, it is fairly complex - but I wouldn't say that is a fault exactly. Any program that is storing all of a business's systems is going to have some level of complexity! Could possibly be slightly easier to navigate.
Justine L.
Government Administration, 201-500 employees
Used daily for less than 6 months
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We are just rolling it out around the organisation and its such a easy sell as its easy to create processes, review processes and find what you want. As with any system its got a few items that could do with improving, but overall its awesome!
Ease of use, search functionality, feedback, overall concept, personalisation, awesomeness dial.
Rule on decision boxes that yes can only go to another process. I would like to create my own reports but can't. Dashboard could be better, we have a few groups and when you scroll down to the bottom group you've lost the headings so can't remember what your looking at.
Craig C.
Utilities, 51-200 employees
Used weekly for 2+ years
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Clean, easy to use and great cotrol of users and roles
Risk module - review of controls - would be good to have a link back to the risk so you can view the context of the control
Michael T.
Information Technology and Services, 201-500 employees
Used weekly for 1-2 years
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I find promapp a really useful tool for publishing and managing business process. With the right governance and buy in from the whole business, this product can be the go to place for business process and source of truth. The only issue I have with the tool is you have to link a process from one side of a decision unlike Visio where decisions can have there own stream that then links back into the original process.
Ease of use, one source of truth
Limitations around decisions
THOMAS B.
Automotive, 5,001-10,000 employees
Used daily for 6-12 months
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Easy to setup and use for my company and my users
No app for easy use on phones and tablets
Kirsten P.
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Promapp is a fantastic program that gives all staff members the ability to take responsibly for understanding their companies system processes. It gives the staff an efficient approach to looking for information and processes on what they are trying to achieve. A staff member does not need to go and disturb another co-worker asking questions on how to do a task for example, fill in a leave form or how to order stationary. The staff member can simply go onto Promapp, search the relevant request and all processes associated with the key words in the search will open in a drop down box. Promapp is a quick and easy tool to use, especially when all staff members take on a active roll in keeping processes up to date.
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No cons were added to this review
Thank you Kirsten, Your review put a smile on the whole teams face! Thanks again and Merry Christmas. Promapp Team.
Veronika M.
Used daily for less than 6 months
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easy to use for most users
The view of every process / item and users. The whole Layout is reasonably easy for a non technical users. Very user-friendly and easy to use. Modern and clear:-) Brilliant Software!
Larger upload available of photos/videos size would be a brilliant upgrade. The photos can be uploaded one by one which is amazing, but it would be even better if more items were available to be uploaded at once.