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TrueContext vs Device Magic Comparison

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Overview

Category Leaders

TrueContext, formerly ProntoForms, is the leader in mobile forms and workflows. Built for field teams, TrueContext makes...

Device Magic replaces your organization's paper forms with customizable mobile forms that function offline. Device Magic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

264

5

4

3

2

1

175

81

5

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.5

38

5

4

3

2

1

26

7

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The ease of use and ease or ability to set up forms to how your company wants them is great. Forms were developed to easily add photos and updates to progress.
Great for tracking how the safety programs is being followed and a great tool for follow up.
My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager.

Pros

They benefitted from the ease of use and increased standard of quality of their work.
I quickly learned the essentials to get what I needed. Besides all the ease of use, the tech support team is wonderful.
Plus the field collection process is really fast, including the great geostamp and timestamp features under the radar. The barcode reader is extremely accurate and super fast.

Cons

I have found that it is often frustrating to approach support with a problem because when reporting a problem the question might not be clear until deep into the support conversation.
All the forms that used to show up in my inbox out of the blue have disappeared and now only show up in my email. This is a problem since now I can't edit them anymore.
The software is a little confusing and hard to setup.

Cons

You have to pay for each additional user which costs and can add up. Naming the app Forms and the company Device Magic confused our staff sometimes, too.
The only downside is that once a form is dispatched to a device, it cannot be subsequently edited, in any way other than transferring to a different device.
Some of the integrations are limited. It is a bit more difficult to use 'live' data as a source within the forms.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features141
  • API
  • Abbreviation Detection
  • Access Controls/Permissions
  • Accident Investigation
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • App Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Barcode/Ticket Scanning
  • Business Process Automation
  • CRM
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contract/License Management
  • Convert to PDF
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Verification
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Dispatch Management
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For Mechanical Equipment
  • For No-Code Development
  • For Schools
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Graphical User Interface
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Hazardous Materials Management
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Integrated Development Environment
  • Integrations Management
  • Inventory Control
  • Invoice Management
  • Iteration Management
  • Job Costing
  • Job Management
  • Location Tracking
  • Logistics Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Development
  • Mobile Signature Capture
  • Multi-Channel Distribution
  • No-Code
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Online Time Clock
  • Optical Character Recognition
  • Performance Metrics
  • Performance Monitoring
  • Pre-Built Modules
  • Pre-built Templates
  • Preventive Maintenance
  • Process/Workflow Automation
  • Project Management
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Data Capture
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Residential Properties
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Safety Management
  • Scheduling
  • Service History
  • Shipping Management
  • Space Management
  • Subcontractor Management
  • Supplier Management
  • Task Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Training Management
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • Total features58
  • API
  • Abbreviation Detection
  • Access Controls/Permissions
  • Accident Investigation
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • App Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Barcode/Ticket Scanning
  • Business Process Automation
  • CRM
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contract/License Management
  • Convert to PDF
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Verification
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Dispatch Management
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For Mechanical Equipment
  • For No-Code Development
  • For Schools
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Graphical User Interface
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Hazardous Materials Management
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Integrated Development Environment
  • Integrations Management
  • Inventory Control
  • Invoice Management
  • Iteration Management
  • Job Costing
  • Job Management
  • Location Tracking
  • Logistics Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Development
  • Mobile Signature Capture
  • Multi-Channel Distribution
  • No-Code
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Online Time Clock
  • Optical Character Recognition
  • Performance Metrics
  • Performance Monitoring
  • Pre-Built Modules
  • Pre-built Templates
  • Preventive Maintenance
  • Process/Workflow Automation
  • Project Management
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Data Capture
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Residential Properties
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Safety Management
  • Scheduling
  • Service History
  • Shipping Management
  • Space Management
  • Subcontractor Management
  • Supplier Management
  • Task Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Training Management
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations18
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations28
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Alternatives

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User reviews that mention these apps

JG
AvatarImg

Jojo G.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TrueContext logo

TrueContext

Prontoforms is very useful.

Reviewed 2 years ago

Very useful and efficient in assisting me with my role and responsibilities.

Pros

It can be used in multiple device and autofill function is useful.

Cons

When starting up, it takes a while to download and when the network is bad, downloading takes a while.

KH
AvatarImg

Kimberly H.

Government Administration, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TrueContext logo

TrueContext

Pronto Forms-Experience and Use of Set-Up for Mobile Forms

Reviewed 6 years ago

Monitoring work orders; able to access work orders from desktop or mobile device; customer service reps were patient and always available

Pros

Able to retrieve reports by using filters

Cons

Ease of use was a challenge for me; nothing else.

MC
AvatarImg

Michele C.

Retail, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TrueContext logo

TrueContext

Brilliant, never looked back! Staff love it!

Reviewed 7 years ago

Time saving, data flow and accuracy increased, making processes more streamlined.

Pros

Ease of use and increased efficiency of data flow. More time for staff on shop floor to concentrate on sales

Cons

Not all features available immediately, user can only have on one device. Would like a windows version for office users

ND
AvatarImg

Nathan D.

Plastics, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TrueContext logo

TrueContext

Very pleased with the entire experience

Reviewed 6 years ago

We needed to be able to queue data on mobile devices when wifi/cellular was temporarily unavailable. ProntoForms works great for this.

Pros

It's easy to build forms and distribute data without any programming skills. ProntoForms' development team managed our more complex functions and reports. It's a good combination of being able to build our own forms and still have technical resources available when necessary. Support has always been prompt and knowledgeable.

Cons

It would be nice for our users to be able to use their license on more than one device at a time. Our inspectors use tablets and phones.

JZ
AvatarImg

Juan Z.

Farming, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TrueContext logo

TrueContext

Great product to work with a different array of forms.

Reviewed 6 years ago

Keep track of my teams activity better.

Pros

Real time inspections are awesome. It allows you to geo track them and stamps the location where it was submitted from.

Cons

only one device per user. Some times it is convenient to go from phone to ipad but I am not able to do this on this unless I buy another license.

AvatarImg

Verified reviewer

Management Consulting,

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TrueContext logo

TrueContext

Prontoforms helps our team easily capture information in an organized an effective way.

Reviewed 6 years ago
Pros

Professional looking reports, easy to use, easy to update, easy to deploy. The ability to pre-load inspection data prior to performing inspection allows for users to spend less time inputting data that has no value to the inspection besides identifying it.

Cons

As far as I know, there is no ability to change colors or theme of a form. I would like the ability to store certain forms in folders on my device, rather than scrolling through a large list of forms that are available.

MS
AvatarImg

Melissa S.

Oil & Energy, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TrueContext logo

TrueContext

Several clients are using it and love it! Easy way to gather inspection info offline from the field

Reviewed 6 years ago
Pros

It's easy to use. Our customers like the handheld device to enter their data. Plus, Prontoforms customer service is amazing! There is never a wait when I call and they either resolve the issue/question right away or follow-up shortly.

Cons

A few of the functionalities are not that intuitive. But looks like the new version will have several of the functionalities we are waiting for (i.e. hide/show logic dependent on previous questions)

AvatarImg
AvatarImg

Mark N.

Marketing and Advertising, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

TrueContext logo

TrueContext

Excellent Mobile Platform

Reviewed 4 years ago

I think with a few minor tweaks with customer feedback, this could really be a hit.

Pros

I was very impressed with the ability to use the forms in the field. There seems to be a lot of focus put into making the user experience very intuitive. The data transfer is very reliable, and saves so much time in the field. The ability to access everything on your mobile device is so convenient too.

Cons

The initial learning curve was challenging, and access to training material seemed weak. I wish there was a way to attach photos for quotes to show customers and integration with other enterprise solutions could use some work. Also, only 1 licence per device, so if you want to use 2 devices, you need 2 licences (IE: Phone & Ipad)

TT
AvatarImg

Tim T.

Mechanical or Industrial Engineering, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TrueContext logo

TrueContext

KONE safety audits

Reviewed 8 years ago

Our 640+ end-users are very pleased with the product and we've created many efficiencies that we did not have with paper audits. Completing audits is a very simple process using the app on your device. However, as an administrator, setting up the forms and understanding how to set up destinations has been the most challenging part of this process for myself. Thankfully, your tech support team has been very helpful in troubleshooting. Additionally, it would be nice to have more notification when PF develops new functionality. I rarely see any announcements anymore about new products or functionality.

Pros

ease for the end-users

Cons

behind the scenes when setting up destinations, etc. can be confusing.

DS
AvatarImg

Dileep S.

E-Learning, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TrueContext logo

TrueContext

ProntoForms Review

Reviewed a year ago
Pros

ProntoForms is a mobile forms and data collection platform that allows us to automate our field service operations and improve our workflow efficiency. Some of the pros of using ProntoForms include:1. Customizable forms: ProntoForms allows users to create customized forms with a drag-and-drop interface, making it easy to tailor forms to specific needs and collect data in a structured way.2. Mobile-friendly:...

Cons

While ProntoForms has many benefits, there are also some potential drawbacks to using the platform. Some of the cons of ProntoForms include:1. Pricing: ProntoForms can be expensive for small businesses, with pricing plans starting at $30 per user per month. Additionally, some advanced features require a higher-priced plan.2. Learning curve: While ProntoForms is designed to be user-friendly, there may...

Vendor response

Hey Dileep, I appreciate you sharing your experience that our mobile forms and data collection platform has helped you automate field service operations. I'm glad you've found our customizable forms, mobile-friendly design, integrations, analytics, and user-friendly interface valuable. We're also proud to offer comprehensive customer support, including training and troubleshooting assistance. Also, thank you for letting me know about some of the potential drawbacks you found, like pricing, learning curve, limited customization, and internet dependence. Please know that your feedback helps us improve our platform. We look forward to continuing to support your business as you streamline your operations and optimize your workflows with ProntoForms. Cheers, Esmond Ng @ ProntoForms

JG
AvatarImg

Judi G.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TrueContext logo

TrueContext

Intelligent Invoicing Made Easy- Pronto Forms Mobile- Forms

Reviewed 8 years ago

Our company was using a paper based 3 copy invoicing system 3 years ago and our new owner started out looking to reduce this labour & time consuming process at the end of every monthly billing cycle in the office. We did our research and found Pronto Forms seemed like a good match for getting the job done. The mobile application also allowed us to equip our Service Technicians out in the field...

Pros

On the development side- being able to customize an automated invoice to specific requirements of a type of customer that will still provide all requirements of the business side. On the Implementation side- ease of use. Minimal errors even though humanly driven.

Cons

Difficulty in accessing the actual raw data files after 45 days.

GS
AvatarImg

Glenn S.

Utilities, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TrueContext logo

TrueContext

Not a fan

Reviewed 5 years ago

There isn't many positives I can convey. I have developed safety audits for several companies, using both Predictive Solutions and iAuditor, both of which I prefer. Pronto Forms was a program that our parent company went to and wanted to be consistent and pushed it out to all of it's subsidiary companies; so I had no choice. Creating the form was no problem, however we aren't a company that is at a...

Pros

It's really rather simple to create a file; If you only want to create a form and just plug and play without the need for continuous updates (of say foreman, employees, etc.) then it's a pretty decent program to use.

Cons

If you have to change data in files frequently, its a pain; the analytic statistics aren't even in the same program; If you have specific customization data needed, based on site, if you have more than five sites, it's horrible to find any use of this data.

Vendor response

Hi Glenn, We're sorry to hear that your deployment hasn't gone as expected. Our Customer Success Team has reviewed your feedback and would love the opportunity to connect with you as we feel highly confident that after a review of your implementation and requirements we will be able to resolve the issues you've been experiencing. Please reach out to support@prontoforms.com with the subject line 'Software Advice' and we'll go from there. All the best, Pat @ ProntoForms