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ProntoForms vs ConnectWise Manage Comparison

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Overview

ProntoForms is the leader in enterprise-grade mobile forms. Built with field teams at front of mind, ProntoForms makes real-time,...

Category Leaders

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

100

54

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

78

74

30

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Great for tracking how the safety programs is being followed and a great tool for follow up.

NS

Nikki S.

The ease of use and ease or ability to set up forms to how your company wants them is great. Forms were developed to easily add photos and updates to progress.

KM

Kyle M.

My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager.

CM

Cleon M.

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.

Derek S.

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

BB

Brandon B.

Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.

GH

Greg H.

Cons

I have found that it is often frustrating to approach support with a problem because when reporting a problem the question might not be clear until deep into the support conversation.

AT

Amanda T.

All the forms that used to show up in my inbox out of the blue have disappeared and now only show up in my email. This is a problem since now I can't edit them anymore.

CC

Carlyle C.

The software is a little confusing and hard to setup.

AR

Anonymous Reviewer

Cons

They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.

JP

James P.

ConnectWise hasn't made it to the 21st century and private equity is destroying the company.

🔥 Paul S.

Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

Jared M.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features146
  • API
  • Abbreviation Detection
  • Access Controls/Permissions
  • Accident Investigation
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • App Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Collection
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Verification
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Dispatch Management
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Failed Inspection Tracking
  • File Management
  • Fixed Asset Management
  • For Mechanical Equipment
  • For No-Code Development
  • For Schools
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Graphical User Interface
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Hazardous Materials Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Iteration Management
  • Job Costing
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Network Monitoring
  • No-Code
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Optical Character Recognition
  • Order Management
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Plant Management
  • Pre-Built Modules
  • Pre-built Templates
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Data Capture
  • Remote Monitoring & Management
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Residential Properties
  • Resource Allocation & Planning
  • Resource Management
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Safety Management
  • Scheduling
  • Self Service Portal
  • Service Call Management
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Single Sign On
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Training Management
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Web/Mobile App Development
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • Total features93
  • API
  • Abbreviation Detection
  • Access Controls/Permissions
  • Accident Investigation
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • App Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Collection
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Verification
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Dispatch Management
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Failed Inspection Tracking
  • File Management
  • Fixed Asset Management
  • For Mechanical Equipment
  • For No-Code Development
  • For Schools
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Graphical User Interface
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Hazardous Materials Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Iteration Management
  • Job Costing
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Network Monitoring
  • No-Code
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Optical Character Recognition
  • Order Management
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Plant Management
  • Pre-Built Modules
  • Pre-built Templates
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Data Capture
  • Remote Monitoring & Management
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Residential Properties
  • Resource Allocation & Planning
  • Resource Management
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Safety Management
  • Scheduling
  • Self Service Portal
  • Service Call Management
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Single Sign On
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Training Management
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Web/Mobile App Development
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations18
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations96
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier