ProntoForms Pricing Plan & Cost Guide

ProntoForms

ProntoForms is the leader in enterprise-grade mobile forms.

4.59/5 (158 reviews)

ProntoForms Pricing

Starting from: $15.00/month

Pricing model: Subscription

Free Trial: Available

Essentials: $15.00/month/user

Advanced: $45.00/month/user

Enterprise: Contact us for pricing

ProntoForms is also available as a white label solution via carriers such as AT&T.

*Each user represents a ProntoForms activated mobile device. Monthly subscription price based on annual contract.

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ProntoForms Pricing Reviews

Pros
  • Great for tracking how the safety programs is being followed and a great tool for follow up.Nikki S.Read the full review
  • The ease of use and ease or ability to set up forms to how your company wants them is great. Forms were developed to easily add photos and updates to progress.Kyle M.Read the full review
  • My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager.Cleon M.Read the full review
Cons
  • I have found that it is often frustrating to approach support with a problem because when reporting a problem the question might not be clear until deep into the support conversation.Amanda T.Read the full review
  • All the forms that used to show up in my inbox out of the blue have disappeared and now only show up in my email. This is a problem since now I can't edit them anymore.Carlyle C.Read the full review
  • The software is a little confusing and hard to setup.Verified ReviewerRead the full review
100%
recommended this to a friend or a colleague

21 reviewers had the following to say about ProntoForms's pricing:

Mark M.

Great Features, but Expensive

Used occasionally for less than 6 months
Reviewed 2019-02-21
Review Source: Capterra

We ended up cancelling it because the cost was too great to do customer forms and the non-custom forms were not professional looking.

Pros
The customer support and training is excellent. They provide one on one training with video recordings sent after the training. The software is rather easy to use after you receive training.

Cons
The forms do not look professional. However, you can purchase custom made forms for a price - which is quite expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Great tool for plumbing and water restoration.

Used daily for 1-2 years
Reviewed 2018-12-12
Review Source: Capterra

We use this tool mainly for our estimators to price jobs. We are able to global dispatch updates on pricing guides and be able to see if jobs sell in real time without having to call every salesperson.

Pros
Love the ability to require information to be gathered in the field. This ensures we capture what we need each and every time.

Cons
Can't think of anything, its really fit our needs great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David B.

A critical business tool!

Used daily for 1-2 years
Reviewed 2019-04-16
Review Source: Capterra

ProntoForms revolutionized the day to day operations of the business as my vision was and is to go paperless in operating the business. We created about 10 forms that take the place of paper logbooks in the restaurants. Leadership could access a form and input data which integrated with a Google Sheet, creating a digital and searchable logbook!

Pros
I love how simple it was to quickly create a form. Even a person that has not had time to learn Pronto forms can complete a new functional form in minutes. The user interface is outstanding.

Cons
I think it is slightly overpriced compared to comparable Form apps. Better pricing structure for the smaller business <10 users would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ashley M.

Too expensive for what you get

Used daily for less than 6 months
Reviewed 2019-04-03
Review Source: Capterra

We determined it wasn't the right fit for our company due to the cost and lack of professional looking documents. If you're willing to pay more for custom forms and work with their customer support team it could be worth it for you.

Pros
The training was phenomenal and the customer support was always very responsive and helpful. The software is fairly easy to use as well.

Cons
It's very expensive and after you complete the forms and test them, they don't look professional at all. There is an option to get custom forms created, but they each cost hundreds of dollars.

Response from ProntoForms


Hi Ashley!

Thank you for taking the time to provide feedback! We're happy that our customer support team and platform were to your standards, but sorry to hear that we weren't the right fit in the end.

While our software does allow users to make small adjustments to achieve a more professional look, fully customized outputs do require special attention from our Pro Services team.

With that said, we understand our solution wasn't the right fit for Roofsimple and wish you all the best!

Sincerely,
Shona @ ProntoForms

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Laramie S.

Pronto - The Best Mobile Reporting Tool on the Market

Used weekly for 2+ years
Reviewed 2016-10-25
Review Source: Capterra

Pronto is a great product that offers lots of functionality and almost endless customization. I like the ability to create custom forms from scratch or by customizing existing forms that are already pre-loaded into Pronto. You can continually tweak your form in order to get the data that you desire in the format that you desire. The support pages offer lots of advice in order to assist you in getting your forms to perform how you want. I've been able to figure out most things simply by reading the help articles and then trying it out. The few times that I've had to call customer support, I've always spoken with a friendly, helpful, and knowledgeable customer service representative. My only real critique of Pronto is the fact that data results cannot be permanently stored on the Pronto web portal. In Pronto's defense, it does offer lots of options for backing up your data such as Google Drive, Drop Box, etc. However, I really like the filtering options that Pronto offers on their web portal, and I can't filter data that's over 45 days old. It disappears. All in all, it's a really great product, and it has really changed our operation in a positive manner. I've used a few other would-be Pronto competitors, but Pronto is the best product overall, hands down.

Pros
It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.

Cons
I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve B.

Easy, Customizable Forms

Reviewed 2017-02-24
Review Source: Capterra

I've been using this for close to a year, creating the forms are pretty easy, help pages are really helpful and easy to follow, answering most questions. Mobile usage is really easy and great for staff. The only down side to this it the monthly cost for a subscription is a bit higher than I would like. Overall though the product is great.

Pros
Create customized forms is easy and robust. Simple to access anywhere and user friendly.

Cons
Cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Easy to use easy to update

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Capterra

Daily job cost tracking

Pros
Ease of use when creating or editing forms is fabulous!!! The forms are clean and look very professional as you can upload logo

Cons
Customer service to resolve issues Once I accidentally changed my admin status and took 3 days to resolve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris L.

Great people, great service, great features!

Used weekly for 6-12 months
Reviewed 2017-11-21
Review Source: Capterra

Pros
The outputs look great! Can be geo-stamped and is able to work off-line when there's a lapse of wireless coverage. Lots of features available without an overwhelming price tag. Lots of ways to export your data as well to make sure it's going to the right locations.

Cons
The back end of the software has a bit of a learning curve, but after you get to learn it becomes second nature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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harmandeep singh s.

Pronto - The Best Mobile Reporting Tool on the Market

Used weekly for 1-2 years
Reviewed 2018-01-18
Review Source: Software Advice

Pros
It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end. We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Cons
I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced. behind the scenes when setting up destinations, etc. can be confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Giancarlo C.

Prontoforms review

Used daily for 1-2 years
Reviewed 2016-10-28
Review Source: Capterra

It has worked well for documenting sales efforts of team with low supervision or visibility. We have been able to develop different surveys to improve business effectiveness.

Pros
Ease of use.

Cons
Analytics

Response from ProntoForms


Giancarlo,

Thank you for the great review.

Regarding analytics, I understand you have a call coming up to explore our analytics capabilities.

Our analytics engine is powered by Birst, which has been identified as an industry leader by Gartner - I'm confident that you will find it to be an impressive tool.

Best,
Jordan @ ProntoForms

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cody L.

Nice App to try out

Used occasionally for less than 6 months
Reviewed 2017-06-08
Review Source: Capterra

Pros
Very simple and easy to use, only tired out the app. Went with go canvas instead, however both are good.

Cons
The app just didnt stick out to me, thought that I would get more value out of other software. Still got the job done

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Eduardo G.

The best one in the world.

Used daily for 2+ years
Reviewed 2016-10-29
Review Source: Capterra

The ProntoForms is an amazing tool and very useful for different types of businesses. The use of the platform is simple, agile and with excellent benefits for the daily operation of the company. I recommend the using of the solution to all people that to looking for delivery processes and run more securely services, fast and at low cost. As a suggestion, perhaps improvements in system layout and new ways to automate certain responses and results between the different responses of the developed forms. Juan is the number one!!!!

Pros
The fast to process the date.

Cons
The layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Terrance R.

ProntoForms has been a great tool for easily gathering field data.

Used weekly for 6-12 months
Reviewed 2018-05-24
Review Source: Capterra

Pros
The tool and forms are very easy to use. The set up has so much customization built into it. Customer support is terrific. The cost is reasonable.

Cons
Can get a bit complex at times to build your own form, but support will help when needed. Professional services rates are decent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Prontoforms helps keep our company green!

Used daily for 2+ years
Reviewed 2017-11-10
Review Source: Capterra

This software allows us to do all of our safety documentation on a digital platform which saves thousands of pieces of paper each month. It has allowed us to streamline our safety program and save lots of time and energy.

Pros
Customer service is always on the ball. We have implemented forms which have improved our QC and company morale.

Cons
The software is expensive. The app is very glitchy and sometimes crashes when you use it on a microsoft surface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Corey G.

Awesome Product

Reviewed 2016-10-25
Review Source: Capterra

This product quickly resolved many issues we had. We have quickly reduced the amount of paper we handle at a minimum cost. Customer Support is excellent and quick to respond.

Pros
easy to use, setup and distribute

Cons
not many

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Prontoforms helps our team easily capture information in an organized an effective way.

Used weekly for 2+ years
Reviewed 2018-07-24
Review Source: Capterra

Pros
Professional looking reports, easy to use, easy to update, easy to deploy. The ability to pre-load inspection data prior to performing inspection allows for users to spend less time inputting data that has no value to the inspection besides identifying it.

Cons
As far as I know, there is no ability to change colors or theme of a form. I would like the ability to store certain forms in folders on my device, rather than scrolling through a large list of forms that are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Awesome

Reviewed 2018-02-15
Review Source: Capterra

Paperless environment

Pros
Ease of use in terms of customization and implementation unlike other softwares that are in the market. No coding required.

Cons
The white label tends to be expensive so it basically forces you to use their brand but other than that its a great software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark S.

Pick of the bunch

Used daily for less than 6 months
Reviewed 2018-08-29
Review Source: Capterra

Have only just begun. Easily creating a couple of forms for our Australian operations. Will look for more opportunities to exploit the potential of ProntoForms. Having trialled many other options, I settled on using ProntoForms for the matter of cost effectiveness and broad feature set.

Pros
I appreciate the look of the App on Mobile devices.

Cons
Web portal not always so intuitive to find settings I am looking for. Though have been able to easily find solutions, using online support articles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kenton H.

The move to field reporting

Used daily for 2+ years
Reviewed 2018-11-01
Review Source: Capterra

ProntoForms has been assisting us in the successful move to field reporting for a number of years now. We continue to develop both productivity and service offerings to our clients with this solution at the fraction of the cost of a bespoke offering. Truly flexible and reliable.

Pros
Flexibility of provided services, the integration of our own data within questions and the ability to incorporate programming and calculations within the forms.

Cons
Takes a while to understand the terminology of some of the Team and Group settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cleon M.

Exceptional Features, Value, Service

Used daily for 2+ years
Reviewed 2016-10-28
Review Source: Capterra

Form the very start, the ProntoForms people and their forms & service have been exceptional. My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager. They listed carefully and created an APP environment to meet the demanding needs of the salesforce. we covered every aspect, process steps, details on the screen, best formats, folders, data flow, yes, we covered everything.. The account management group was always there to provide support and consultation too. Our ProntoForm form is successfully operating after two years in production - still going strong. A true measure of success- satisfied salespeople.. that's a great accomplishment! The PronotForms support team is one of the best that I've ever experienced.. Timely, practical accurate responses and solutions, even going the extra mile to provide creative options when I have exceptions! Every member of ProntoForms team is personable, dedicated, and focused.. Ask me about value?.. Satisfied salespeople, a service level near 100%. my management pleased with the data received, and I have time for other projects .. PRICELESS Thanks ProntoForms - SUPER Job!!

Pros
Simple to use, almost fail proof for data flow, and consistently functions as promised

Cons
Need to updated form content a bit clumsy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Glenn S.

Not a fan

Used daily for 6-12 months
Reviewed 2019-01-28
Review Source: Software Advice

There isn't many positives I can convey. I have developed safety audits for several companies, using both Predictive Solutions and iAuditor, both of which I prefer. Pronto Forms was a program that our parent company went to and wanted to be consistent and pushed it out to all of it's subsidiary companies; so I had no choice. Creating the form was no problem, however we aren't a company that is at a site for multiple months at a time, we may only be at a project for 2-3 days, and we are constantly moving employees around, which means every time you do this, you have to update your form, then ensure all the users sync the data for it to show up before they use it again. When trying to use the data, it's pointless. You enter data on the Pronto Forms site, then you have to go to a different website to get your data. Predictive Solutions is obviously the Cadillac of Safety auditing software, the one fault with them I have is that if you have to make changes, it isn't as easy as making the changes yourself, you send them into your contact for them to make the changes. Pronto Forms gives you that freedom, I will give them that, but still, as the administrator of these forms as well as having my main job function, unless you are a company that hires someone specifically to manage the Pronto Forms entry and collection, I would steer clear. As soon as our contract is up, we will be going back to iAuditor, which is far less expensive, allows up to three user devices per user (being an admin, I have to change devices regularly, and each time, it locks me out of the other device I am using). I hate giving a company a bad review, but what we were sold on and what the final product was, is light years away from each other.

Pros
It's really rather simple to create a file; If you only want to create a form and just plug and play without the need for continuous updates (of say foreman, employees, etc.) then it's a pretty decent program to use.

Cons
If you have to change data in files frequently, its a pain; the analytic statistics aren't even in the same program; If you have specific customization data needed, based on site, if you have more than five sites, it's horrible to find any use of this data.

Response from Pat


Hi Glenn,

We're sorry to hear that your deployment hasn't gone as expected.

Our Customer Success Team has reviewed your feedback and would love the opportunity to connect with you as we feel highly confident that after a review of your implementation and requirements we will be able to resolve the issues you've been experiencing.

Please reach out to support@prontoforms.com with the subject line 'Software Advice' and we'll go from there.

All the best,
Pat @ ProntoForms

Rating breakdown

Value for money
Ease of use
Features
Customer support

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