ProShop Features

The software includes many features that are difficult to navigate.

Proshop is complicated to implement. It is not intuitive. Support has gone drastically downhill since we purchased 18 months ago. Easy tasks take way too long to accomplish. Training new employees is very time consuming and frustrating for everyone involved. The help menu is almost worthless. The software has many glitches you have to learn to deal with.

Hi Luke, We're sorry that your experience hasn't been excellent. As you know, our team has been reaching out to you often to try to solve the issues you've been having. We've met, talked or responded to you on evenings and weekends, provided many hours of free training, phone calls, links to help topics, video training, and more. When we audited your system, it's actually impressive how much...

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The quality standard, manual, tasks and training all link together. Document control is a big help. Equipment list to track maintenance and calibration.

Needs a lot of updating from machining needs to wire harness needs. We have not been able to link our request for quote through our website into ProShop. We need to manually input them.

Thank you so much for your review, Rene!!

Once you start integrating your process into the software the system becomes easier to use over time. It keeps the entire company connected on all tasks and jobs.

It is a very daunting software when you first begin but once you start using it gets easier

Thank you for your review, Tom, we really appreciate it!

We replaced a lot of highly customized spreadsheets and white boards with ProShop, I have written ERP packages for a living, implemented SAP and Oracle as well as some mid range ERP's and ProShop is hands down THE BEST I have ever come across. We ran an extensive review process of everything out there and nothing came close in the demo's to ProShops capabilities and ease of use. It's just intuative,...

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No Cons Whatsoever - I'd take the exact same decision to implement ProShop in a heartbeat without hesitation as it revolutionized our business - allowing us to do 3x the work with the same staff

Thank you so much for the review, Phil!!

This software was designed from the ground up by machinists for machinists. As such, they have an intimate knowledge of the problems machinists face and the software solutions that can help solve those problems. If you are a small to medium sized job shop in a highly regulated industry, I doubt you will find anything better.

There isn't a whole lot of guardrails built into the system to prevent you from shooting yourself in the foot (e.g., input validation). If you are not careful, you can break links between records or enter data in an incorrect format. For the most part, ProShop silently ignores incorrectly formatted input, which can affect system behavior. There are also some system behaviors that aren't totally transparent...

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Thank you so much for your review, Tyler!

Real-time, accessible data. Data is at one's fingertips! Job status can easily be reviewed and reported back to the customer with confidence. With a simple query search, one can easily glean off of past jobs for production times, out of pocket costs, setup information, etc. the list goes on. Another aspect would be understanding shop capacity and schedule. This is key to meeting growing customer expectations...

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N/A If I must, I would request that Adion consider looking into developing a 'RFQ Module'. Currently, I track and manage RFQ's outside of ProShop.

Wow Andrew! We're humbled by your review and it gives our team so much positive energy to get this feedback! It's been a true pleasure to work with you as well for all these years. Keep up the great work at IDL! Thanks Again! The ProShop Team

Visibility. The biggest thing I like about ProShop is that I am able to see across all machining cells what jobs are being currently processed. I can see from multiple dashboards what is ready for outside processing, ready to inspect, ready to ship to the customer and what has been invoiced. I love that all of the information about a work order is accessible with in the click of a mouse. The other thing I really like is that a Quality Management System is so easy to maintain being built right into ProShop.

The thing that I least like about ProShop is that we put all this information in the system and we want to be able to customize part labels based on my customers requirements. If we could have this feature available to us we wouldn't have any complaints. This feature request is one that we can't wait to get our hands on.

Ben, Ben Ben!! We are so thrilled to get your review!! Holy smokes! Thank you for your thoughts and spending the time to share them here. Wow, we are so happy for you and how ProShop has positively affected your business. This what makes building ProShop so rewarding for us. We hear you on the labels and we will reach out to get your feedback on specifically what you need. Thank you very much again! The ProShop Team

The TOTAL integration of the company. We were having to use our old ERP plus excel reports, plus gage management software, our own created pdf forms, calibration software. Proshop has combined all of this into one! There is 1 place for employees to go to for EVERYTHING! I have actually locked down our network server more because employees only need to access Proshop now for Quality Manauals, Procedures, Work instructions, drawings, inspection reports, Employee Manuals, training, etc. It's all in there and it's all digital. We have gone 100% paperless!

There really is nothing to dislike. There are features I would love to see but that's only going to make the software better! It took us a year to evaluate the software until we finally made the decision to switch. I'm just upset we didn't switch sooner.

Kody! Holy smokes man! We are jumping for joy over here. 30-40% improvement in on-time delivery is HUGE. Congratulations to your whole team! (and your customers!) We're honored to have played a roll in helping you achieve that. Thank you so much for the heartfelt words about ProShop. It's those kinds of results that make us so excited to do what we do everyday. Congrats again and thank you for taking the time to leave this review. Warmest Regards! The ProShop Team

Proshop organizes every aspect of our company. Traceability and overall accuracy are of most importance. With multiple levels of quality control (including check lists and document verification), Proshop provides security and confidence in our work. The fluidity of each module and their relationship to each other is intuitive.

In the beginning, Proshop was a dramatic change from our previously disorganized system. We have learned to approach things differently, in a more efficient way with Proshop. Any complaints I may have are easily resolved with research and practice. We have only explored 60% of Proshop's capabilities. We are looking forward to the future.

Hi Jonathan, Wow, man! Thank you for this amazing review. So happy to hear we're helping you get organized and do more with less. The culture shift you're experiencing is HUGE! That's the real game changer and we're so happy to hear that happening for your team. Have fun with the remaining 40% and let us know how we can help. Make sure you're coming to the monthly webinars and continuing to learn from us and other shops in the network on what's worked best for them. Thanks again! The ProShop Team

The software is very intuitive, there are hyperlinks everywhere to easily jump to information pertaining to the screen you are currently using. The software allows tracking for all processes throughout a job and eliminates much of the scrambling that is present in quick turn prototyping. Absolutely all of our needs are met in this software and more. The team was also great in implementing our cloud based server on Amazon Gov cloud to help us meet ITAR data security requirements.

No con's that outside of minor personal preference.

Thank you for this review Jason!! We aim to make the onboarding process fast and smooth and we're glad we hit he mark with you! We'll keep making ProShop even better than it is today and look forward to a long partnership with you and your company! Thanks, The ProShop Team

I like that the employees on the shop floor can add information to a part for setup/part production themselves instead of finding a supervisor to do it for them. We also like that it makes folders that are linked to the part in the system so we find that we don't loose any CAD or CAM information anymore. We just started using the tool module and linking tools to parts which has been helpful to be...

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The learning curve... There is so much here that some of the shop floor guys took a bit to get it figured out and how everything talks to each other. One other thing I like least about it is that it is hard to tell how many hours are available for a machining center in a certain time frame. While it lines employees up well, it doesn't give schedulers a lot to work with.

Hi Tim, Thank you so much for this thoughtful review. It thrills us to know that ProShop has helped you get more efficient on the shop floor, organize all your files, etc. We'll reach out to you for some training on the schedule. There are some good tools for that, but we're always eager to get feedback on how we can make it better and incorporate your ideas. Thanks again and have a great 2020! The ProShop Team

Proshop gives substantial visibility and management of open orders, scheduling, time management, machining capacity and full visibility and control over profit margins. The software has many other features that set a company up for success such as training, quality control, time management, inventory management, ability to eliminate tribal knowledge and so many more. The organization of the software is simple and easy to use. I also love that the company is still small enough that you know everyone. You get to know and work with the same guys that you started with post implementation.

For the most part Proshop is very easy to learn and is user friendly, however, there are some of the advanced features that require some specific training and knowledge to fully understand. You learn all that in time. With that said, Proshop has a training and support ticket system that is exceptional and they are always there to help.

Hi Holly, We can't thank you enough for this review! Wow! This is what our team strives for by building ProShop and helping support our clients to do great things in their company. We're so glad that ProShop has helped with your on-time performance and so much more. It's been a pleasure to work with you and your team. Keep up the great work. Thanks again, The ProShop Team

From the Sales modules making our estimating and quoting process much faster and trackable allowing us to win more jobs, to the tracking of orders and schedules, to the actual running of jobs. My management team alone is saving 40+ hours weekly simply having important information available at their finger tips to make decisions quickly and confidently. Knowing what jobs are running when, our purchasing...

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None. My biggest hesitation was rolling out a paperless system to our team. The ProShop team made the entire process so easy! We immediately began online training, got ProShop onsite and were going live in no time at all.

Mike, We can't thank you enough for this amazing review!!! It's been a lot of fun working with you as you jump headfirst into shop ownership. We're glad that you love ProShop so much, and it's helping you grow the company. We also are grateful to call you a friend and partner. Keep up the great work at Hill and we look forward to seeing what you build it into! Cheers, The ProShop Team

Proshop has lots of great features and I am exceptionally pleased with almost all of it. The things that I like the most are scope, reliability, IT burden, and visibility. The scope of Proshop is amazing. It handles your document control for quality systems, including procedures and manual. It handles COCs, prints, revision control, inspection data, fixture location, tool management, etc. One...

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There isn't much that I don't like. The software is perfect for repeat or production work, but is not quite as friendly for small job shop jobs. We use it for that successfully as we still do that type of work, but it isn't quite as good for that. There are some areas in the interface that could be cleaned up and the proper usage of all fields and features could be more clear. That's about it.

Hi David, Thank you for the thoughtful and thorough review. We know going from your homemade paper system to ProShop was a big move for you guys. You've done great and we've enjoyed working with you along the way. It's great to hear how those things have improved Faircloth. Thanks for the feedback about making ProShop easier for small job shop work. We're constantly working to improve ProShop and make it even faster and easier to use for any type of job. Your feedback is invaluable to that process. Thanks again!

So much information with such little effort. Once you understand how the software propagates your data everyone everywhere across your facility has live up to the minute data. We're talking paperless! All your data is current, Live scheduling, perfect history tracking, it's also a time clock system. You get live feedback on how your progress is currently at all stages of production. Every department...

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If you are not use to a data driven system it can take a bit to learn but it's well worth it. You'll find things go much smoother.

Thanks for your great review Luc! It's been a pleasure working with a true professional like you who really gets the big picture. Having a veteran machinist, programmer, former shop owner, like yourself believe so strongly in our mission with ProShop, makes us feel like we're on the right track. Thank you!

Ease of use, paperless, it does everything.

No cons were added to this review

Wow Brian! Thanks for the great review and feedback. You've been a pleasure to work with. We look forward to supporting you guys in the future!

With this software, we are performing proactive responses and communicating more precisely, which saves time. Working thru the software is so easy and smooth. We can do more with less staff.

Too much information. With any new software change, there is a learning curve. It takes some some to adjust.

Susan, It's been amazing to see the transformation you guys have made with ProShop. So much less overhead, faster job processing with shorter lead times, and all the improvements you've made with your QMS and going for AS9100 certification. We appreciate you and your business.

One of the best things is the fact it’s cloud based, so I can work from anywhere and get things done without being tied down to a computer at the shop. In addition, the Support team is great resolving questions/queries that may arise. Easy to click and navigate, and hyperlinks all over that link to all kinds of part, customer, or work order information.

Being only able to upload one image at a time can be annoying at times. Editing file names that are uploaded needs a little revamping so you don’t have to checkout all the time to shorten the link name.

Thank you for your review, Mike! Your support of our software means so much to us. We will take your sentiment about image uploading into consideration.

As a Quality Technician, I like how easy it is to set up and access data. I have used it to maintain the calibration of over 1500 pieces of inspection equipment, monitor shelf life product, train employees on the use of inspection equipment and document their proficiency, and define and document specific inspection methods. I have been through many Customer, ISO and AS audits, and ProShop's ease...

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There may be too many different ways to do the same thing, some of which use the auto fill feature and some that do not.

Wow Leena!! Thank you for this amazingly thoughtful review. We're so glad that you get to keep using ProShop at your new job as well. It's been a real pleasure for us to work with you and get great feedback from a true professional like yourself. You have helped make ProShop better.

ProShop has been a game changer for us. We were moving away from 35+ years of a paper copy centric system and magnetic job board and we haven't looked back. We now know we have all of the part information in one place and all of that relevant info is making it to floor. We are much more confident when estimating cost and lead time, and watching the work move though the shop in real time ensures we...

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Occasionally our specific company needs may follow a slightly different work work path as Proshop. Almost always however the team at Adion is able to help come up with a way to make it work for our application and they have a great feature request system for making suggestions.

Hey Bryce, Thank you so much for the great review! It's been an honor and pleasure to work with you and your team. Your dediction to continuous improvment and having a world class operation is inspiring for us. Great work on the progress you've made, and we look forward to partnering with you for many years to come.

The thing I like the most about proshop is that it covers all the bases and then some. Right now, our shop does not have a dedicated sales team, but when it does, Proshop will support it. Same goes with inspection, shipping, accounting, and of course every task you could ever think of on the shop floor. Better yet is the fact that if you choose NOT to use certain features of Proshop, it does not cripple the shops functionality. It is not an All or Nothing ERP, meaning that you can take the time needed to grow into it without killing your throughput during the learning curve.

I think that the multi-layer assembly quoting could use some work. Adding the ability to pull multi-tiered price-breaks for a high number of purchased parts in complex assemblies is an area that needs improvement. On day-to-day Job shop projects, I would find it hard to dig out a weakness in ProShop.

Thanks for the enthusiastic and thoughtful review. It's great to hear how ProShop is helping your company grow and be more competitive. We love to hear how ProShop has helped your employees be more self-sufficient! That's what it's all about. Thank you for the feedback about multi-tiered price breaks! We couldn't agree more. That is very high on our list as a new feature and should be in place soon. Keep the feedback coming!

I really love this software. It is designed to be a paperless system which makes record keeping much easier. Very user friendly to navigate through. It is Internet based so you can upload pictures and videos to a specific job or operation. Job costing works live all throughout the process. Machine efficiency, utilization and indirect time are very easy to track. Very easy to create your own search query and pull very specific reports that may be unique to your business. It goes on and on.

The scheduling function was a little cumbersome to use. It was difficult to re-arrange for the order desired. However, the latest upgrade corrected this problem and now has a drag and drop function that makes this process much easier and streamlined.

Holy Smokes Dan!! We'd heard that ProShop was having a positive impact, but this is huge!! Our team is jumping up and down over this review! That OTD improvement is really impressive. Well done! That's not just ProShop...that's your team. Thanks again for taking the time to leave this review! We really appreciate it! Thanks again, The ProShop Team

This software can manage data anywhere.

There is nothing that I like least about this software.

Linda, It's been a pleasure to work with you and your team. You guys have a great company that is only getting better with your new lean ProShop processes, AS9100 certification, and more. We're honored to have you choose us as your partner. The ProShop Team!

Complete continuity across our business platform. Implementation is smooth and aggressive. Integrated QMS that most competitors do not have.

Nothing that we have found to this point.

Hey Ned, Thank you so much for this review. Your company has been a pleasure to work with, not only for the implementation process, but the additional scope to help get you ISO 13485 certified. We are excited by the improvements you've been able to make and what lies ahead for your future. Thanks for choosing ProShop and letting us be part of your success. Thanks, The ProShop Team