Q Ware CMMS Reviews

Ease of use Superior Customer Support Inexpensive as compared to other CMMS

I honestly don't have any cons. They continue to amaze me.

Thanks John! You've been a great supporter and we appreciate your business. We'll continue to focus on individual care. Stay Safe. Q Ware Team

The reason why we bought this product was because we were able to consolidate: Event Booking, Work Orders and Tracking of Inventory all in one platform. Users do not need to go out to various platforms to do their work.

Unfortunately, we are still running version 2.1.3.10 The reason why we are still on this old version of Q Ware is because the updated version no longer has Event Booking. If we move to the newer version we will not have this feature which is very important to us as a school. We use it extensively to book various rooms and generate a work order for our Events.When we had initially purchased the program it was mentioned to us that Q Ware was in the process of updating the version, it was not mentioned that in the updated version Event Booking would not be included.Could this be reconsidered? We have invested so much time in setting the program up, training our users.

Hi Mary, We are incorporating the Event Booking feature into the new version of Q Ware. The development has already started and we are in the process of solidifying the migration process to move customers like yourself to the new version. Please reach out to our support staff if you have any questions about Events or the migration process. Thank you for your support! Best, Ryan N.

Its very basic to use. The users do seem to figure out how to enter in work orders. The day to day operation works fine.

The software has looked the same and worked the same for 15 years. We spend a lot on subscription for the same exact product. The graphics, functions, and processes have all remained the same. I can't name one new feature of the product.

Hi Tim, Thank you for the honest review. We are actively working on the migration process for moving customers using our 2.0 product like yourself onto our new product. If you have any questions about the new product or are interested in ways to expedite your transition to it, please reach out to support at support@qwarecmms.com. Thanks! Q Ware Team

Ease of use. Simple interface with a natural workflow.

They rely on a 3rd party programming entity which can slow development and programming enhancement work. Some elements are rather rigid and inflexible. Checklist functionality is lacking.

* Welcoming and friendly sales team, easy to work with and very knowledgeable. * Easily installed and adapted to our facilities * Training and use for all school district staff was easy, with very few questions and/or complaints * Have seen a dramatic increase in the number of Work Orders being submitted by staff for items that need to be done or receive attention. * Program provides feedback to the Requestor / Other Administrators which has proven to be very favorable

* Some changes to programming have to go back through the Company versus being able to make them yourself

Hi Cyril, Thank you for the feedback. We hope you and your district are navigating COVID alright. We appreciate your business over the years and please reach out if there is anything we can do to make Q work better for you. Thanks again and stay safe. Q Ware Team

Set up is easy. You work directly with someone, giving them your information and they set it up for you. It is fairly turn key operation. Adjustments can be made after if you need to change something. There is also the ability for user defined options which is easy to learn how to complete and lets you tweak to system to meet your particular needs. Q Ware also has the ability for system inventory...

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Web based. Depending on how it's accessed (whether you have direct web access or have have to go through your companies server) there is occasional lag. My issues are mostly internal problems with our server, not with Q Ware so I really don't have any cons.

Hi Chris, Thank you for the review. We appreciate your business and if there is anything we can do to make Q better for you, don't hesitate to reach out. Stay Safe. Q Ware Team

This product was easily implemented and we currently use work order, preventative Maint., inventory and assets management. this system has made the day to day operations more efficient and we have found the inventory tracking has been a huge asset in regards to tracking and reordering with the reorder threshold. I was able to allow access to some administrators so they can see the day to day inventory of PPE during the Pandemic

wish the passwords could intergrade with our tech.

Hey Antone, We're glad Q is able to help Bath during this time. Hopefully, we get back to something normal for schools soon. We appreciate your business over the years and it's always good to see you on the golf course (maybe next year?). Thanks for the review and stay safe. Q Ware Team

Ease of use and flexibility to make QWare work for me

Events lacks some needed features. No other cons

Hi Rich, Thank you for your review. We're working hard to bring you onto our new platform which will provide more flexibility including a renovated Events application. We appreciate your business! Best, Q Ware Team

QWare was easy to implement and deploy to our employees. It helped to streamline our work order process and created more efficiency among our facilities department.

I haven't encountered any negative issues with QWare at this time.

Work order mgmt, Preventive maintenance task mgmt

Nothing that I dislike, nothing that I dislike..

Thank you for the support Steve!

It is easy to use. I don't even give end users instructions other than how to change their password. We are a bit of an odd ball of a client. We are a facilities services provider that exclusively serves two K-12, international private schools. Because of the complexity of multiple organizations and multiple campuses, QWare was the only system that seemed able to handle that complexity. We really like the Events module too, which is a big part of our operations. I will also say that customer support is rock solid. They always get back to me right away and most of the time the figure out the issue pretty quickly.

PMs are a little laborious to set up. We don't really plug in a lot of assets into the system. So, for our needs, we can often skip the whole part about setting up an asset and asset category. I understand the logic of it. It makes sense on paper. We are not an industrial client though. Easier to just put in description, "change battery on UPS in server closet B with an RBC55 battery." Sometimes the event calendar displays incorrect times on the calendar view. I think it may be a browser thing, or needing to clear my cache. The only other thing that sometimes trips me up is how you treat deleted users. They are still in there... sort of. I don't like that I can't use a user name that was previously used by some ex-employee from 5 years ago.

Hi Andrew, Thank you for the honest feedback and we're glad Q has been able to handle the complexity of your operation. I'll forward the issues you mentioned to support to see what we can do. Thanks again for the feedback and your continued business. Best, Q Ware Team

The reporting features are my second favorite feature, because the customer is support is amazing. I am not talking about work around and duct tape. I am talking about getting help and advice on solving complicated workflow for my organization so that that solutions create data streams and analysis tools.

The con is so minute it's almost not worth mentioning. When I download a report, it includes a totals line in the csv. Ok. No bid deal because I can delete the totals line before I Power Query the report into my analysis.

Hi Rich, Thank you for the honest review. We appreciate your business. As always, if there is anything you need going forward or ideas you have to make Q better for you, please don't hesitate to reach out. Stay safe. Q Ware Team

QWare is a simple solution for work orders, facilities, and calendar management. We primarily use the work order function for IT Departments, and our Maintenance Departments. Our maintenance workers are able to use the software with minimal training, as are our faculty. It works, and does the job it's intended to do.

As a work order system, I find the software dated. The concept follows a good replacement from a Work Order paper system to an electronic system. It does that just fine. But the interface is only acceptable, and just serves its purposes. It does not go above and beyond, and nothing about the software will wow anyone. It's just adequate.

the ability to generate and manage work orders including the ability to schedule reminders and work orders for preventative and repetitive maintenance jobs.

It is somewhat over weight for our use - would be great if we could easily hide functions that we dont use. Also it would be very helpful if we could attached multiple photos to a work order.

Hi Michael, Thank you for the review! We appreciate your business over the years. When you have some time, please reach out to our support team. We'll take care of those issues you're experiencing. Thanks again and stay safe. Q Ware Team

It is a helpful tool for tracking work orders, PM and routine inspections.

Interface is outdated and could be more intuitive

Hi Patrick, Thank you for the honest review. We are currently working on migrating customers over to our new platform which has more of the bells and whistles. We'll be reaching out with information relating to the migration early next year. Best, Q Ware Team

Easy to use even for people who struggle with using computers

I am unable to make some changes in the system and must use tech support

Hi Maurice, Thank you for the review! It is possible to hand over some of the system management functions of Q. When you have time, reach out to support and we'll get you trained on those functions. Thanks again and stay safe. Q Ware Team

Inventory and work order capacity as well as size of the system

The approval process and assignment process is very time consuming

Hi Tim, Thank you for the review. When you have some time, our support team would like to help with the approval process. We may be able to work through some of the issues you're experiencing. We appreciate your business, stay safe. Q Ware Team

Was easy to train/teach staff to use the system. Tracking of work, system for PM's able to track repeat problem areas.

Nothing pops out yet. Haven't found anything we dislike.

Hi Richard, Thanks for the review! We're glad Q has helped improve your work tracking. Feel free to reach out to us through support if you think of anything you dislike. We appreciate the feedback. Stay Safe. Q Ware Team

Clean and Simple, fits the need of a large development company facing everyday asset management challenged.

unremarkable, there is nothing that I dislike about the product

Hi Peter, Thank you for the positive feedback! We appreciate your business. If there is anything we can do to make your experience with Q better in the future, please let us know. Stay safe. Q Ware Team

Ease of data entry. A well thought out application

haven't found one yet. It does exactly what I need it to do

Hi Jon, Thank you for the positive feedback! We appreciate your business and if there is anything you'd like us to improve on, please reach out to support and let us know. Best, The Q Ware Team

Easy to use even for those who are not computer literate .

There is nothing I didn't like about product

Hi Paul, Thanks for the review! We appreciate your business. Stay safe. Q Ware Team

PM scheduling and work orders were easy to find and easy to create new orders that weren't listed.

Customer service and ability to change the customization. emailed company to remove certain people no longer involved and add new employees.

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review

The ease of navigating the system and being able to add items as they come up.

Just having to learn a new system, but the more we use it the easier it gets.

Hi Michael, Thank you for the kind review. We like to hear that Q is easy to use and we are always looking for ways to improve usability. If you ever have suggestions we'd love to hear them. Thanks again and stay safe. Q Ware Team