Q360 Pricing, Features, Reviews & Comparison of Alternatives

Q360

PMO, CRM, Job costing service and accounting software

4.0/5 (8 reviews)

Q360 overview

What is Q360?

Q360 is a cloud-based ERP platform, which helps specialty contractors and IT service providers manage processes for accounting, sales, dispatch, resource utilization, job costing, and more. It primarily helps users to manage business operations and enables them to find, share, and exchange data from multiple sources.

Key features of Q360 include dynamic labour rates, task management, marketing campaign tracking, document management, order fulfillment, billing automation and workflow diagrams. It helps accountants generate financial reports on individual projects filtered by user-defined attributes, calculate actual/estimated expenses incurred in the project, and estimate revenue based on project costs. Plus, it enables managers to capture time, attendance, and billable hours of technicians and dispatchers, optimizing job cost reporting.

Q360 allows supervisors to prioritize tasks by status, budget, time, and person responsible, and sends notifications about present and pending deadlines. Project managers can access real-time data including project completion percentage, gross margins, remaining hours, work in progress, profitability analysis, and more.
www.solutions360.com

Pricing

Starting from
$155/month
Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
Q360 screenshot: Q360 task tracker screenshot Solutions360 InfoCommQ360 screenshot: Q360 materials dashboard screenshot Q360 screenshot: Q360 billing summary screenshot Q360 screenshotQ360 screenshot

Q360 user reviews

Value for money
Features
Ease of use
Customer support
  1.0
  1.0
  3.9
  3.9
Jay Rogina

Q360 Integration Tool for AV

Reviewed 2013-09-20
Review Source: Capterra

We have been using Q360 for 16 months. We went from using 4 different software packages to run our business down to a single package, Q360. Our biggest challenge was getting out of our own way. Q360 raised our awareness in the areas where we lacked discipline maintenance agreement & service module - customer sign their service resolutions via iphone/ipad. immediately updated & invoiced if T & M...tracks our maintenance agreement customers monthly, quarterly & annually. Account Managers are awareof what I happening within their accounts Pros Great Financial Package...we have more visibility to the numbers throughout the month than ever before. We have closed every month on or before the 10th. CRM tool provides everyone in the company total visibility of everyone touching the clients reminders are easy to use to keep you on track & up to date with clients Job Costing very detailed & intricate method of job costing. must be disciplined in your actions regarding projects you know everyday where you stand with your projects you know who is responsible for the project & who is working on the projects tracking of % complete & margin comparison from when first sold to completion Cons discipline - the lack there of has created challenges that only we can resolve sometimes cumbersome when mistakes are made & need to be corrected scheduling of resources module can be a bit challenging

Rating breakdown

Ease of use
Customer support

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Brian Sorensen

Q360 Customer Review

Reviewed 2013-09-19
Review Source: Capterra

Our company has been using Q360 for about 9 months and so far we feel this product has been pretty great for us. One of the biggest pros of the system is that it has so many options and uses and is very powerful. A con to that is that it will take a lot of time and learning to utilize it. The system has some small glitches but not too many, but the pro of that is that Q360 support has been able to fix all of the issues. Sometimes it can take a little while to get things resolved but that is on both ends. It is very convenient that Q360 allows a user to have multiple windows open and you can toggle back and forth between them with ease. Most programs when you are in edit mode, you cannot open another window. This has been nice for us. Solutions360 has done some great tutorials and has an extensive help menu with visuals to aid in the learning process and they are always willing to schedule a meeting with Q360 Support if you cannot resolve things on your own. Brad and Tofiq were right on in predicting things that would be an issue when they came to do our training and focused time and thoughts on how to fix those things. They helped ease the pain of transitioning systems and made the implementation process go smoothly. Brad and Tofiq gave us an outlook on how other customers are using the system and how that has transpired for them which was helpful in developing processes. We have been extremely happy with Brad, Tofiq, Chris and Doug and how quickly they help us resolve issues when they are an emergency. Anne, their trainer, does a wonderful job in her webinars which is great. We wish there were more to attend, they are extremely valuable in brushing up on how things should be done. The biggest frustration that we have had is how long it took to implement the use tax and credit card add-on's to be installed and functioning. Our impression in the beginning was that these add-on's were regular things provided to customers and that it was a simple process to add them in, it drug out a little longer than expected. However, when I felt like I was at the end of the line and needing an answer right away, Brad was very quick to respond and get the issue resolved. Overall, we are extremely happy with the system and happy that we made the change. I would recommend Q360 to other companies, except to our direct competitors because that would make them more efficient and more profitable as it has made us!

Rating breakdown

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Customer support

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Anonymous

Terrible Product for Users

Used daily for 1-2 years
Reviewed 2018-12-27
Review Source: Capterra

It seems like a really useful program, but for 20-25 years ago. It needs a major interface change and needs to be re-written for what the end users in each department need.

Pros
It has some features that could be useful

Cons
It does not function smoothly as a sole CRM for my company. The glitches and bugs keep me from working a full day.

Response from Solutions360


I appreciate you taking the time to provide feedback. Q360 is a widely used ERP solution used by hundreds of companies and has major updates twice per year. We're sorry you are experiencing problems and we would be happy to work with you to give you a completely different experience.Please contact me so I can find out what has gone wrong so we can resolve this as soon as possible. Thank you

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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William Mell

Q360 - Where were you when I was consulting?!

Reviewed 2012-12-11
Review Source: Capterra

I spent 20+ years as a database developer / consultant, helping clients to customize a wide variety of CRM packages. The biggest problem was version upgrades once the customizations were in place. I am now the "in house consultant" for my company and am thrilled to have found Q360. No other product that I have worked with comes close to the flexibilty combined with stability provided by the design of Q360. Since we have implemented the product we have made many modifications to it and have survived a major version upgrade with no real issues. It's a great product!

Pros
The product has been beautifully designed with great visibility into virtually any aspect of the business. No troublesome crashing or unexpected glitches. Easy for users to become accustomed to and to navigate. Designed to be extended and customized safely. When Q360 has been customized using the provided guidelines, version upgrades are very manageable. Built in Query Engine (SQL Reports) make reporting extremely flexible and useful. Extremely responsive support team, eager to respond to questions.

Cons
I cannot think of any Cons.

Rating breakdown

Ease of use
Customer support

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Carole McIlmoyle

Manager Administration

Reviewed 2010-03-16
Review Source: Capterra

Overall we are very satisfied with the product & would recommend it. It has the ability to grow with us & we are hoping it will be our last ERP.

Pros
End to end solution allows data storage in one place Lots of options for User Setup allows for flexibility Grid layout with export capabilities is great Document linking is a nice feature Bank Reconciliation & RMA Processing happen as you expect they should which has increased productivity. The ability to initiate a support call from within the software is a great feature.

Cons
Needs more standard reporting especially relating to Sales & Service Linking between related programs is disjointed compared to our last system In some cases there are too many steps required to complete processes. More user defined automation would be nice We needed more customization than originally anticipated & we had to wait longer than promised for key changes

Rating breakdown

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Customer support

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Q360 pricing

Starting from
$155/month
Pricing options
One time license
Subscription
View Pricing Plans

Contact Solutions360 for pricing details

Q360 features

API
Activity Dashboard
Audit Trail
Billing & Invoicing
Data Import/Export
Inventory Management
Inventory Tracking
Real Time Reporting
Workflow Management

Activity Tracking (354 other apps)
Auditing (395 other apps)
Automatic Notifications (559 other apps)
Compliance Management (447 other apps)
Customizable Reporting (442 other apps)
Document Management (383 other apps)
Document Storage (350 other apps)
Monitoring (346 other apps)
Real Time Data (368 other apps)
Reporting & Statistics (628 other apps)
Third Party Integration (503 other apps)

Videos and tutorials

Additional information for Q360

Key features of Q360

  • Accounts Payable
  • Accounts Receivable
  • Budgeting & Forecasting
  • Change Orders
  • Construction Breakdowns
  • Contractors
  • Financial Ratio Reporting
  • Inventory Control
  • Overrun Projections
  • Overrun Reporting
  • Percent-Complete Tracking
  • Project Finance
  • Quotes / Estimates
  • Remote Time Entry
  • Time Reconciliation
  • Time Tracking
View All Features

Benefits

- Automated work-flow
- Interactive dashboards
- Financial & operational forecasting
- Real-time job costing
- Eliminate duplicate data entry