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Qminder vs WaitWell Comparison

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Overview

Category Leaders

A digital queue management system that improves visitor experience and provides real-time data insights.

Category Leaders

WaitWell gets rid of crowded waiting room. Customers can make an appointment or join a virtual walk-up queue using their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

389

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

250

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

87

5

4

3

2

1

73

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.9

74

5

4

3

2

1

63

11

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of.
It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors.
The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically.

Pros

It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time.
WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction.
I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive.

Cons

Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate.
Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.
Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.

Cons

It's frustrating that we're charged for how many texts get sent out so our messages are limited to carrier standards.
I can't remember anything that disappointed me while using it so i lack nothing to dislike.
There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features39
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Client Database
  • Client Management
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Directory
  • Employee Management
  • For Restaurants
  • For Salons and Spas
  • Group Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Online Booking
  • Patient Intake
  • Patient Scheduling
  • Pre-Registration
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • SMS Messaging
  • Self Check-In/Check-Out
  • Third-Party Integrations
  • User Profiles
  • Visitor Tracking
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Watch List
  • Website Integration
  • Wireless Internet Access Control
  • Workflow Management
  • Total features63
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Client Database
  • Client Management
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Directory
  • Employee Management
  • For Restaurants
  • For Salons and Spas
  • Group Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Online Booking
  • Patient Intake
  • Patient Scheduling
  • Pre-Registration
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • SMS Messaging
  • Self Check-In/Check-Out
  • Third-Party Integrations
  • User Profiles
  • Visitor Tracking
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Watch List
  • Website Integration
  • Wireless Internet Access Control
  • Workflow Management

Integrations

  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations12
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

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