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Anonymous Reviewer
Verified reviewer
Food Production, 11-50 employees
Used monthly for 2+ years
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It's been good. It's our own companies fault we haven't maximized the potential of the software due to lack of staffing. [SENSITIVE CONTENT HIDDEN] is always helpful when starting up and they had a great support staff (especially [SENSITIVE CONTENT HIDDEN]). I know he isn't there anymore. I haven't built up enough chemistry with the new support staff so I can't really comment too much on them but overall they seem to be doing very well so I take it they are good too.
Overall the flow of the software is very easy to follow. I remember shopping for an ERP system around 3 years ago and this was by far the simplest to use and was also by far the cheapest as well which is obviously another great plus. I know it may be silly but I love the manual is always available to look at in a link. I don't use the software everyday anymore so when I get on it, it is always helpful to get a refresh if I forgot to do something say when adding a new product or process.
Small things I feel like can be improved. I think the biggest one to me is for sales orders the product you are selling can only show up in the primary UOM. For example we have some products we use for manufacturing and sell them as well. For example, in our plant we use white sugar and also sell it to local customers. UOM white sugar is in lbs, when I sell the local customer a bag of sugar as well, the sales order defaults to lbs of sugar as opposed to being able to switch it off in that case to a bag of sugar. I always found that annoying because I think that is something that can easily be switched.
Thanks for the positive review! We appreciate you taking the time to share your feedback, and we are glad to hear you find the QT9 ERP easy to navigate. Hopefully we can help you maximize the included features soon. Please feel free to reach out to our team at anytime. Thanks again!
Ryan K.
Plastics, 51-200 employees
Used daily for 2+ years
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Production scheduling and shipping is so much easier than the pen, paper, and spreadsheet way. Prior to using QT9 we would have to break into production runs to complete missed or late orders. Those are now issues of the past, any break in production runs are now due to a customers request. Investing money into QT9 and using all the functions has been the biggest business improvement we've had....
The software is easy to use for all users regardless of their computer skill level. It has reduced paperwork, increased productivity, and given us visibility into a packed warehouse.
There are no glaring issues with the software. QT9 is constantly being improved and their support team is good about integrating feature requests.
Ryan - Thank you very much for taking the time to write up your positive review for QT9 ERP. We appreciate it. We are happy to hear users find the software easy to use, and that it has helped increase your efficiency!
Nick S.
Plastics, 1-10 employees
Used daily for 2+ years
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I have heard about the benefits specifically of using the QT9 for ISO applications and how QT9 has been an incredible time saver. For me and sales, it has been a great program.
I am mostly in sales and I like the ability to put together quotes for customers and also to search closed orders to help in my sales efforts. QT9 is very easy for me to work with.
I am not real big on how the quotes get closed to pricing and locked. I like to be able to continually work on quotes as I am selling over time. This is probably more a personal choice as I understand that others like that feature.
Nick - Thank you for sharing your positive review of QT9 ERP! We appreciate you taking the time to share your feedback. Please feel free to reach out to our team anytime.