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QT9 QMS vs isoTracker Complaints Management Comparison

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Overview

The most adaptable & easy to use quality management software. The QT9 QMS is a highly modular web-based system designed for...

isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

1500

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9.35

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

29

7

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

This really helps helps with implementation, and ease of use. I appreciate the stops built into the system to ensure important aspects are included in these records.
We love the document portal and it's ability to share and collaborate on documents.
The Quality Management modules are excellent. They are easy to use and understand.

Pros

Not enoughreviews yet

Cons

After using it for a while, you learn the next steps but a new user struggles without written instructions. QT9 has recognized this weakness and is addressing it in their next version.
The biggest disappointment - No customability of modules and forms.
No email notifications if an item goes past due. You can only disply the entire reports that are overdue.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features253
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Accident Investigation
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Asynchronous Learning
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • Blended Learning
  • Budget Management
  • Built-in Course Authoring
  • Built-in LMS
  • Business Process Control
  • Calibration Management
  • Calibration Scheduling
  • Case Management
  • Certificate/Label Printing
  • Certification & Licensing
  • Change Management
  • Charting
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Corporate/Business
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Course Management
  • Create Subtasks
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Defect Tracking
  • Digital Signature
  • Disaster Recovery
  • Dispatch Management
  • Distribution Management
  • Document Capture
  • Document Check-in / Check-out
  • Document Classification
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • ERP
  • Electronic Signature
  • Electronic Submission
  • Email Alerts
  • Email Management