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Qualtrax Pricing, Features, Reviews and Alternatives

Qualtrax product overview

What is Qualtrax?

Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and other industries which need to comply with standards including ISO 17025, 17020, 13485, and 9001, GFSI, FDA, ASCLD/LAB, ACLASS, and FQS.

Key benefits of using Qualtrax

• Qualtrax allows users to import compliance standards and tie specific processes and documents to each requirement.

• Role-based actions can be assigned to control view and edit permissions for documents, and determine who can review and approve revisions.

• Process visualization enables progress tracking and the identification of any gaps, bottlenecks, or roadblocks.

• Users can assign and schedule role-based trainings, with automated alerts to notify employees of upcoming training and inform managers of required sign-offs.

• Qualtrax can be integrated with a range of third party systems, including email, network storage, and ERP applications, Active Directory, and Microsoft Office.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support

Training options

Live Online
In Person
Documentation
Webinars

Qualtrax pricing information

Value for money

4.7

/5

54

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Qualtrax features

Functionality

4.6

/5

54

Total features

142

19 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
API
Customizable Reports
Workflow Management

Functionality contenders

Qualtrax users reviews

Overall Rating

4.9

/5

54

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.74/10
Rating distribution

5

4

3

2

1

49

4

1

0

0

Pros
The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better.
Overall my experience has been a positive one. Our auditors are pleased, it is easy to use and convenient for keeping our many SOP's organized and controlled.
Employees find the software easy to use. With the hosted software, our employees are able to access SOPs on site, which has been a wonderful addition for our lab.
Cons
It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented.
Testing (data entry - no copy test / paste test option - redundent). Workflow file attach (lacks multiple file upload option).
Workflows are the most difficult part to learn but with a little practice, anyone can become an expert.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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They Just Get It!

Reviewed 3 years ago

The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing.

Pros

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Cons

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product for Managing Quality

Reviewed a year ago

Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get Qualtrax purring for me than I can kick back and relax." I'm tired of being a 'clerical' QAO who spends all my time moving paperwork from the inbox to a file folder. I can see how Qualtrax will reduce the amount of paperwork going over my desk, so I can concentrate on other quality projects. Technical support is just an email away and they have been so great about getting back to me and assisting me in all my beginner questions. Qualtrax Tech support outshines any support for any other software that I've used.

Pros

Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email. Training - I can create the training assignment once and set the training...

Cons

Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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User since 2011

Reviewed 3 years ago
Pros

Ease of document use Document conversion to pdf

Cons

Help guide not updated for new cloud based system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qualtrax - A Customer's View

Reviewed 3 years ago

As anyone who has worked with Software knows, software is only half of the package. Customer support, and service comprises the other half. As much as I love the Qualtrax Software, it’s the support and employees that make your company. Every single person I have interacted with has been not only helpful, and friendly, but genuinely kind. The support we have received is stellar and I would recommend...

Pros

The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.

Cons

There are some features in regards to the workflows that fall short of allowing us to be truly compliant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Choose your Qualtrax Admin carefully!

Reviewed 3 years ago

Centralized, and standardized, the required controlled documents for our laboratory system, over 400 documents divided into about 10 operational divisions. The management of this system is now taking just a fraction of time that was required with our legacy system. The developed workflows have likewise centralized, and significantly standardized, many of our quality assurance processes. It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented.

Pros

Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers. Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system. The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Cons

Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

Qualtrax FAQs and common questions

Q. What type of pricing plans does Qualtrax offer?

Qualtrax has the following pricing plans:
Free Trial: Available


Q. Who are the typical users of Qualtrax?

Qualtrax has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Qualtrax support?

Qualtrax supports the following languages:
Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Spanish


Q. Does Qualtrax offer an API?

No, Qualtrax does not have an API available.


Q. What other apps does Qualtrax integrate with?

Qualtrax integrates with the following applications:
Microsoft 365


Q. What level of support does Qualtrax offer?

Qualtrax offers the following support options:
Chat, Email/Help Desk, Phone Support

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