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Recommended
Claire R.
Media Production, 1-10 employees
Used weekly for 2+ years
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We love Quickbooks Online Advanced and it’s the only option for us when it comes to our tax prep, invoicing, bookkeeping and getting paid.
We love how easy it is to coordinate with our CPA, invoice our clients, and get paid easily and quickly. We tried so many other options and this was the obvious choice for us.
It is a very busy dashboard and menu system. It may be because we don’t need all the functions for our business, but it has a lot going on when you first log on and before you learn exactly what you need.
Shelley M.
Construction, 1-10 employees
Used daily for 2+ years
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Overall experience is just massive stress. They will not help you.
Theoretically, it's a great idea. Great to be able to have multiple users in different locations, and it updates continuously. Being able to attach docs to each transaction is great. But unless your company is very very simple, QBO has the potential to turn into a serious mess.
It is overly complicated, not intuitive, not easy to learn, and if a mistake is made, it turns into a nightmare. And the tech support people, although extremely nice and polite, generally don't know how to fix the problems, they put you on hold to look it up I think. The are not knowledgable, not confident about their answers. I've had them tell me to do things that made a small problem much worse, I'm now paying an accountant to try to fix the mess. I've asked for someone more knowledgable and they say there is no one. And we pay for the Advanced feature, supposedly better support. Priority Circle too. Gimmicks.
Maribeth J.
Law Practice, 1-10 employees
Used daily for 1-2 years
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I came to my current position with a working knowledge of the QuickBooks process. I had prior experience entering data. The layout, checks and balances, and support features have allowed me educate myself on the accounting process. The support offerings are broad. There is technical support, accounting support, and the flexibility and capacity for getting even the most unique transaction.
The biggest feature for me is the ability of the application to recieve General Ledger imports from our practice platform. (LEAP) Prior to setting this feature up with LEAP, I was entering data twice. With the import process the accuracy of my transactions is seamless.
The only thing I can say would be continuing to have feature suggestions after I have indicated we don't wish to use, regardless of whether it is a direct QBOA or third party. It is possible that I have the ability to control that but I haven't found it yet.
Michael B.
Education Management, 1,001-5,000 employees
Used daily for 1-2 years
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I love now how it is so simple to use yet can be so detailed with it's output. The customer service support team were outstanding also and quick to resolve my issues.
I feel it has a great range of features including VAT submissions which as a sole trader is super helpful.
As with anything there can be some technical faults and I did find there was a learning curve but the same can be said with anything new that we try.
Virginia M.
Financial Services, self-employed
Used daily for 2+ years
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I like the simplicity and the ease of use for all levels of my customers skills
The customer service is not very good for higher end processing questions
Jodi R.
Education Management, 11-50 employees
Used daily for 2+ years
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It makes a very difficult task like accounting that people take years to learn an understandable and conquerable task for people without the proper education and background. I'm an accounting professional I never intended to be because of it. Payroll is a breeze!
The terms used for categories gets excessive sometimes but if you keep track then it isn't difficult to learn.
Maylin C.
Real Estate, 1-10 employees
Used daily for 2+ years
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My overall experience with QuickBooks Online Advanced is great. I am able to multitask and keep all my bookkeeping organized thanks to this system. So when it is the end of the year, it is very easy to close out and hand everything to the Accountant for tax reporting.
What I like most about QuickBooks Online Advanced is how easy it makes my job. Everything from running reports, managing the Chart of Accounts, and reconciling my accounts at the end of the month is very simple with QuickBooks Online Advanced.
I think that what I like least is when there is a new feature and I have to learn how it affects my process. But I can say that QuickBooks Online Advance makes it easy to learn the new features or processes.
Alyssa H.
Entertainment, 51-200 employees
Used daily for 2+ years
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Every time I've needed help or had a question, I've been able to easily find the answer through their support area or one of their agents. I've never had a long wait time like with other sites. It is really well organized and easy to navigate. QB has so much to offer in its functionality, we're still finding new things we can use.
QuickBooks is one of the easiest programs to use. The customer service is great and very responsive, expenses are easily trackable. You have the ability to edit and make changes if things need fixed. Some programs won't allow this which can be problematic, but QuickBooks does it all. The search option is one of my favorite things, sometimes you don't have all the information, so this helps you piece it together much faster.
I really don't have any complaints about the software. We sometimes have issues with some expenses not importing into our other program we use, but I have a feeling that this is the other program's issues, not necessarily QuickBooks.
Maanav M.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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Quickbooks Advanced is an excellent product that is a central part of our business and I make use of the application everyday. If you are looking for an easy to use accounting software that can scale with your business and provides the reports that help you make actionable decisions.
1. Easy to use 2. Excellent reporting functionality 3. Excellent Support 4. CC Payments
1. No way to limit/hide functionality we do not use 2. Limited without being on the Advanced version 3. Limited invoice follow up options 4. Private branding
collins s.
Accounting, 51-200 employees
Used daily for 6-12 months
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I enjoy using Quickbooks Online every day. Just a small red flag, I had a problem with integration. The QuickBooks integration of our bank was giving me trouble. Most small business software with financial functions, including Quickbooks, interfaces with it.
We have access to several user-friendly tools under QuickBooks online, from which we may predict company results with ease. These features are simple to use and comprehend as well.
On sometimes, we are abruptly logged out of QuickBooks. This is the one area I believe QuickBooks should focus on, thus I would advise against focusing on anything else. A warning that your QB will log out in a specific amount of time should always be present.
Michael C.
Design, 1-10 employees
Used daily for 2+ years
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Overall, very positive. I consider it essential but some ability to add certain modules without having to increase costs by 100% would be nice.
It's easy to use and learn. It integrates with many banks making it simple to reconcile.
Reporting needs to add more charts and graphs and the dashboard needs more widgets and customization. You get good reports at our level, but to get graphical charts you have to upgrade to the next levels which is more than 100% increase in costs. Also, modules they include are rendered useless with out others. Example: inventory. It's a great tool, but without the ability to have a role for jus tan inventory manager without doubling my costs to upgrade means I can't use it.
Colin B.
Fund-Raising, 51-200 employees
Used daily for 2+ years
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Overall, it does what we need it to do and at the size we are, it is adequate. I would definitely recommend Quickbooks until you get to the point where your financial information needs to be integrated into a larger data system with all data related and unrelated to financials.
Quickbooks is easy to use and understand. The functionality for reports easy is to manipulate. Editing, uploading, and closing periods is great. There is also some good add on's to upload entries and statements. We use bill.com and these two programs work well together.
There is some quirky things. Especially integrating bill.com with in with it. Sometimes it is not so much complicated accounting but more so hard to navigate the software to make things happen the way you want. For example, putting things through bill and trying to hit a receivable account is not possible. Or manually entering and invoice and having it paid from a receivable account. Little things like this.
Brandon O.
Accounting, 1-10 employees
Used daily for 2+ years
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Quick books offer extensive functionality that is beyond what your typical cloud accounting software can provide. Their customer support also is very helpful in helping you unlock extended functionality.
It’s definitely not as robust as something like caseware, which many accounting firms use. However, it is considerably cheaper and offers a way for users to earn income through selling quick book licenses.
Shrijana S.
Museums and Institutions, 11-50 employees
Used daily for 2+ years
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This is great accounting platform which save time & money to get best result.
All aspects such as invoicing, reporting, sales tax....
This is perfect for us and can't remember of any cons as of now.
Ravi B.
Computer & Network Security, 1-10 employees
Used daily for 1-2 years
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Not bad, support is out of country but it is ok support. Lingering problems always exist as there are undeveloped or poorly developed portions of this app that you run into often.
The integrations are fantastic with QBO. I use so many plugins.
Its slow, and during high use times the slowdowns are pretty devastating to usability.
Maurice T.
Philanthropy, 11-50 employees
Used daily for 2+ years
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User friendly.
QB Nonprofit desktop is easy to use with its flexibility and options which includes name search for customers and vendors and its versitility in financial statements. The classes allow us to get financial statements by class or department which are also very useful. Along with our main department (church) we also have 2 schools, so the software allows us to get financial statements for just the schools. We also use the budgets and get financial statements that show comparisons to budget projections. Dollar to dollar and percentage comparisons. Budgets are easy to prepare. Numbers that are exactly to same from month to month can just be copied across the entire year and don't have to be entered into each month individually.
1. Sometimes have to wait a long time (as much as 45 minutes) to get telephone support. 2. No name search for employees.
Michelle F.
Nonprofit Organization Management, 11-50 employees
Used weekly for 2+ years
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Quickbooks Online has decreased the amount of time I spend on basic bookkeeping each month and allowed me to focus on reporting, forecasting and budgeting which were missing before.
For nonprofit accounting, the ability to use classes, projects, etc to keep track of functional expenses and grants is indispensable. Having bank feeds connected saves a lot of time. Being able to have our CPA log in at the same time to look at something is also an improvement over the desktop version.
It is updated a lot so you always have to learn it. We get a nonprofit discount through TechSoup but I know that the regular monthly fee vs purchasing the desktop version would be a barrier if we did not.
Ekin K.
Warehousing, 1-10 employees
Used daily for 2+ years
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It is the software our business is running on. We are happy using it.
It is very widely used in Canada and with other suppliers, so it is easy to integrate. You can do multiple things as invoicing, financing, inventory management, payments, estimates etc. And the best part is it works on the cloud, so you can work from anywhere and from any device you like.
No option to edit multiple items at same time. If you want to change only one letter of 100 product’s name you have to edit all of them 1 by 1. Also in search bar it finds only if you write in correct order. It would be nice to find product with writing any part of it’s name.
Devin B.
Wholesale, 1-10 employees
Used daily for 6-12 months
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It was easy to implement and setup.
We love the ease of use that the product offers.
We don't have anything we don't like about the product.
Christine A.
Accounting, 11-50 employees
Used daily for 2+ years
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Overall it is a great software IF you know what you are doing. I wouldn't recommend for new business owners unless there is proper training provided. It has a lot of useful features that other software don't offer. I do think the pros outweigh the cons.
It is nice having all the business information at your finger tips. The automation and bank syncs saves hours of time because transactions don't have to be manually entered. It is easy to generate and customize reports.
I don't like that QuickBooks bank feeds try to automatically match transactions. The bank feed center could be improved. It's easy to incorrectly match items. I also don't like running inventory and invoicing through here. It is very easy to get Accounts Receivable and the inventory account messed up. I've had several issues with clients not matching the correct payments to the correct invoices.
Michael S.
Medical Practice, 51-200 employees
Used daily for less than 6 months
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We use Quickbooks to maintain our general ledger and run financial statements and pay bills. We have a separate software system to manage patient accounts and patient billing.
It's internet based. Saving reports in Excel is much faster.
Quickbooks Desktop was much more logical and easier to use. Quickbooks Online looks and functions much differently from the Desktop version. They changed everything....mostly for the worse. All the screens are different; the menus are all different; the reports are all different. Whoever designed this software knew little of accounting and how accountants work. Everything takes longer in Quickbooks Online than it did in Desktop....except saving reports to Excel.
Neha T.
Management Consulting, 10,001+ employees
Used daily for 2+ years
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Quick books are an all in one solution. It is accessible from anywhere .It’s simple user interface makes it easy for even entry level professionals. It creates invoices and receive payments at one go. It has multiple interesting features like automatic mileage tracking, business expense tracking & quarterly tax estimates which makes one’ s life easier. One of the best features is the payroll feature, everything is integrated so it doesn't take long and is calculated for you.
It is perfect for entry level but for growing businesses it lacks advanced features. It has very basic features which lacks advanced & necessary features like depreciation tables & footnotes below financial statements. Reports generated also lacks formatting options and unable to do detailed customization. For example one cannot find a detailed transaction report or summary report.
Zarin S.
Hospitality, 1,001-5,000 employees
Used daily for 1-2 years
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Overall, it is a great software for smaller companies. Maybe because my company is rapidly growing, QuickBooks may no longer be a good fit for it. I think it's very easy to use for anyone, even people who don't have bookkeeping or accounting experience. QuickBooks should work on fixing the frequent glitches and errors.
I like that the software is very easy to use and user-friendly. When I joined my company, I had no prior experience to using any kind of accounting/bookkeeping software and had no issues with picking up on QuickBooks easily. Pretty simple to pull the information you need, ideal for a small-to-medium sized company.
My biggest complaint with this software has to be the glitches. My company heavily relies on QuickBooks and it is a daily part of my work. We often have issues with QuickBooks not loading properly, getting error messages such as "504 Gateway Time-out", having to switch between the desktop app and the browser version because one or the other is not working. Because these issues impede on my daily work, I can't give this software a higher rating.
Marcus P.
Food & Beverages, 11-50 employees
Used daily for 2+ years
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Overall this is a critical software for our small business and the price is good for the benefits we receive.
Easy to implement and scale, Quickbooks makes small business accounting accessible to owners. The reports and bill pay organization are excellent.
The payroll features were not as user friendly and we ended up outsourcing payroll to an accounting firm.
Karl F.
Sporting Goods, 11-50 employees
Used daily for 1-2 years
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We switched from QuickBooks desktop to QBO over a year ago, and have been quite happy with the product. The ability to access our QuickBooks data from anywhere, anyhow is a great benefit to our business. Our biggest hurdle is the lack of inventory tracking by location.
Remote, web-based access; unlimited chart of accounts, products/services, categories and locations.
Inventory tracking with multiple locations is non-existent.