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RazorSync vs ServiceTrade Comparison
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ServiceTrade
93pts
Overview
RazorSync is an incredibly powerful, simple business management software for your mobile phone, tablet & computer. RazorSync...
ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$
40
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$
79
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.3
5
4
3
2
1
245
167
57
12
3
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
My favorite feature is the quality of the tracking and routing of my team and ease of figuring out best routes.
Pros
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
Both the people and the product are great. It is a great fit for our organization.
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
Cons
Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface.
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out.
Cons
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Unable to delete accidental photos from jobs. However this May be a admin issue).
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
Key features
- Total features118
- API
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Administrative Reporting
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Billing & Invoicing
- Billing Portal
- CRM
- Calendar Management
- Calendar Sync
- Categorization/Grouping
- Chemical Management
- Client Management
- Client Portal
- Compliance Management
- Contact Database
- Contract/License Management
- Cost Tracking
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Digital Signature
- Dispatch Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Feedback Management
- File Management
- File Storage
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- Forms Management
- GPS
- Geographic Maps
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Image Library
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Tracking
- Labor Management
- Live Chat
- Maintenance Scheduling
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Company
- Multi-Location
- Multiple User Accounts
- Offline Access
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- PDF Conversion
- Partial Payments
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Predictive Maintenance
- Preventive Maintenance
- Project Management
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Resource Allocation & Planning
- Resource Scheduling
- Returns Management
- Route Optimization
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Reports
- Scheduled / Automated Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Secure Login
- Self Service Portal
- Service History
- Task Scheduling
- Tax Calculation
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Vendor Management
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features80
- API
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Administrative Reporting
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Billing & Invoicing
- Billing Portal
- CRM
- Calendar Management
- Calendar Sync
- Categorization/Grouping
- Chemical Management
- Client Management
- Client Portal
- Compliance Management
- Contact Database
- Contract/License Management
- Cost Tracking
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Digital Signature
- Dispatch Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Feedback Management
- File Management
- File Storage
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- Forms Management
- GPS
- Geographic Maps
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Image Library
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Tracking
- Labor Management
- Live Chat
- Maintenance Scheduling
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Company
- Multi-Location
- Multiple User Accounts
- Offline Access
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- PDF Conversion
- Partial Payments
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Predictive Maintenance
- Preventive Maintenance
- Project Management
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Resource Allocation & Planning
- Resource Scheduling
- Returns Management
- Route Optimization
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Reports
- Scheduled / Automated Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Secure Login
- Self Service Portal
- Service History
- Task Scheduling
- Tax Calculation
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Vendor Management
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations7
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations14
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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