ReachOut Suite Features

ReachOut Suite

Cloud based field management software for SMBs

4.78/5 (18 reviews)

ReachOut Suite Feature Summary

  • Service history tracking
  • Technician management
  • Quotes / estimates
  • Activity audit
  • Time tracking by project
  • Quickbook and Xero
  • Assignment management
  • Calendar management
  • Contact history
  • CRM integration
  • Client database
  • Digital signage
  • Digital signature
  • Document storage
  • Employee management
  • GPS
  • Mobile integration
  • Offline access
  • Project time tracking
  • Quote generation
  • Real time monitoring
  • To-Do list
  • Workflow management
  • Automated scheduling
  • Feedback collection
  • Drag & drop interface
  • Location tracking
  • Surveys & feedback
  • Electronic signature
  • Inspection management
  • Time / task reporting
  • Employee location tracking
  • Remote access
  • Job scheduling
  • Clock in / out

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (537 other apps)
Activity Dashboard (421 other apps)
Activity Tracking (276 other apps)
Audit Trail (255 other apps)
Auditing (311 other apps)
Automatic Notifications (425 other apps)
Compliance Management (287 other apps)
Custom Fields (228 other apps)
Customizable Reporting (337 other apps)
Data Import/Export (311 other apps)
Document Storage (249 other apps)
Inventory Management (307 other apps)
Inventory Tracking (262 other apps)
Invoice Management (233 other apps)
Monitoring (237 other apps)
Real Time Data (285 other apps)
Real Time Reporting (238 other apps)
Reporting & Statistics (369 other apps)
Third Party Integration (301 other apps)
Workflow Management (321 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


30 reviews

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ReachOut Suite Feature Reviews

17 reviewers had the following to say about ReachOut Suite's features:

Anonymous
(Food & Beverages company, 51-200 employees)

Almost the perfect solution

2018-10-06

It was almost the one, but it just couldn’t hold up to the competition.

Pros

Inventory tracking, scheduling, work order management, asset tracking, etc.

Cons

There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
LaKisha B

Excellent Customer Support

2019-06-05

It has helped us save time on documenting and tracking all of our work orders.

Pros

We're using this software a bit outside of its intended purpose and I really appreciate the effort they've put into helping my team to best utilize the software to suit our needs.

Cons

It would be nice to have a way to track more of the data across all work orders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Fingent


Hi LaKisha, thank you for sharing your experience. We are happy and inspired to see that you've been able to streamline processes and track activities internally without much hassle. Our intentions are really to enhance the existing reporting and add more meaningful features moving forward :)

- Team ReachOut

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Michael Shea

This program keeps communication, organization, and useful form system

2017-06-06

More efficient communication between the office and field crew

Pros

the communication between our office and the field crews, Pinpoint time line when orders are due, pipeline the ability to move work order from different statues

Cons

the photos system. it isn't easy to just download photos you have to download the whole report .....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Akbulut Kahraman

Easy to use, all necessary features.

2019-06-07

We are usign for two different business models and we managed to adapt system easily for totally different business.

Pros

Very easy to use, perfect and super quick customer support.

Cons

It would be awsome if more customisation was available for form design, invoice, reports etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Fingent


Thanks Akbulut, for your valuable suggestions and I appreciate you writing a quick review for us :) Hoping to collaborate and listen more around your thoughts!

- Team ReachOut

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Ross Moffatt

Great customer service, easy to use

2018-06-05

Improved efficiency in the office and field

Pros

Customer support has been amazing, The software is very easy to use and requires minimal training for all involved.

Cons

Has some minor limitations with reporting apart from that an awesome package which will improve your efficiency in the office and on site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ivan Sng

Good field management software!

2018-10-30

We solved the issues with double data entry, as well as logistical issues.

Pros

Easy to keep track of work order status.

Cons

I wish there was more streamlining when preparing invoices, and a option to directly use our own email program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Fingent


Thanks Ivan, for sharing your feedback.

We have always been proactive in terms of bringing new features and enhancements every month. The team will certainly be prioritizing the changes you requested also keeping in mind the value it's going to add to all of our users.

We are in the process of releasing new features, and enhancing the existing system. Thanks for your patience and support! Will see you around.

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Ronan H

Brilliant App

2018-11-22

Now they can't leave the job without completing the forms and there time on the job is automatically logged.

Pros

All this information can then be sent to a customer in a very professional looking report. Despite initial resistance, the service engineers are loving the app.

Cons

Haven't come across any cons yet and we have been using this for over three months successfully.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil Dixon

Reachout from an old school service company perspective

2018-11-16

The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Pros

We started with basic info using the test setup and have now started afresh with real time data.

Cons

In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl Iannacci

Overall easy to use and get up and running quickly

2017-05-27

Pros

I felt this made life a lot easier while on the go since I travel a lot and work from home.

Cons

Some of the data was confusing at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trevor Collings

Brilliant ideas here!

2018-11-08

From inputting customer information to creating clear and informative tickets to work orders with geo location info and beyond, it is obvious to me that these devs definitely have done there research thoroughly. and are going places fast! I forgot to add they have a brilliant support crew too. Patient, understanding and flexible too. Ticks all the boxes for me :)

Pros

The biggest aspect I like about this software is its adaptability. I find it reassuring to know that not only can I input my customer base base but I can also edit certain parts of the software to produce things that relate solely to my profession. e.g make checklist templates for my Techs that provide information they need, to perform the different services required of them. I also love the pipeline view for the work orders, because I can see at a glance everything that is being worked on, waiting for parts, or waiting for customer approval etc. . . Its all there! Great stuff!

Cons

The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory. . .but I’m sure the devs are listening and will find a way to accomodate these requests sometime soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Isaac Wechter

Good product so far, still trying to figure out how to adjust to my biz needs

2019-05-15

Pros

The free trial is extremely generous and I'd encourage anyone to invest a bit of time and see if it works for you.

Cons

Even when on a paid/premium subscription it doesn't appear that you can remove unused modules from the dashboard leaving it a a bit cluttered with unused items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Fingent


Hi Isaac, We really appreciate your honest feedback, and nice to understand the items you liked and disliked within the system.

We are excited to let you know that we have commenced our work around customizing the main menu items and will be available shortly within ReachOut (by July 2019)

Chat with us to know more!

-Team ReachOut

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Gary Beasley

Awsome Support when you need it the most!!!!

2018-10-30

At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable.

Pros

The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.

Cons

First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paulo Pires

Reachout Evalutation

2019-03-19

Improving work flow, cost efficiency, have everything at one place, reducing the amount of processes and paper used and specially people involved, one person can do a lot of work setting up everything and controlling all the work procedures, glad i found out about it, makes my life easier

Pros

The support is very good, small changes can be done very quickly as they understand it will improve the system itself, free of charge, and from my understanding premium versions can have specific development so it can suit your every needs, even though the standart version itself is more than enough for small/medium organizations Whenever you make a ticket someone will respond in very short notice and help you, and thats the most important about any software you may use, 5 stars here

Cons

Sometimes takes a little bit to load the pages, but it can be the amount of information The list of tasks etc should be a setting, because viewing 10 a time and loading time between pages sometimes its an effort to find tasks if you have hundreds of work orders

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Fingent


Thank you, Paulo for your honest feedback. We'd be pleased to working with you to understand different touch-points that you come across on a daily basis and see how we can improve the system in general.

Happy to hear that you're now able to streamline and manage everything from under one roof for your business!

- Team ReachOut

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Ronnie Vassallo

Perfect solution for Maintenance reports and Scheduling jobs

2018-10-22

Pros

Very flexible software and perfect communication between office and site workers.

Cons

Could find enough information how to customize the software, but contacted the team through the chat and answered all my questions very promptly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Fingent


Hi Ronnie!

Great to receiving your feedback about your experience using the system. It only get's better from here and we'd like to offer topnotch services for your business to productively grow and serve your customers better.

Thanks again, and we'll see you around !

Sincerely,
Susheel

Read more
Cheryl Vossen

Software is user friendly, compatible with our needs- TOP NOTCH all the way!

2018-05-04

Benefits are endless!

Pros

Software is very easy to use in the office and in the field. Reach Out is always making improvements and adding new features on a monthly basis!

Cons

I honestly do not have any cons on this software. Any issues I may encounter, customer service addresses them within the hour and any features that I am needing, they work to add to the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nelly Bocanegra

Best software for your money

2019-03-13

Pros

- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing

Cons

Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Fingent


Thank you for your encouraging words and sharing those specific experiences with us, Nelly. We are happy to see you enjoying and taking full control of the system.
Regards,
Team ReachOut.

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Mike Mangini

Great customer support. They answered my questions very promptly.

2017-05-29

Pros

The app is easy to learn and administer across the team.

Cons

The HELP info was hard to find. Other than that the app is great and will improve with future releases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more