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REALTRAC vs Deepser Comparison

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Overview

Category Leaders

It processes and tracks jobs in real-time from estimating through order entry, loading, scheduling, purchasing, routing,...

Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

189

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

26

28

10

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.5

5

4

3

2

1

7

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

They listen to any suggestions to improve the program, plus the customer service is responsive and knowledgeable. It has been a great experience working with Realtrac and the support team.

JH

John H.

I moved half way across the country and here I am again with Realtrac, it made my transition into my new job very easy. It is well worth the money spent and the customer service is great.

KO

Keith O.

Realtrac is super simple to navigate and use on a daily basis. The data logging of operations is excellent.

MC

Matt C.

Pros

Ease of use; competent project managers and support team.

NM

Nadia M.

Deepser and Device 42 a complete solution for ticketing and asset management.

Carlo M.

Perfect tool to keep track of maintenance work.

NM

Nadia M.

Cons

Integration and customer service was almost non-existent and very difficult.

JB

John B.

When we have an issue, we can't see what transactions took place prior to see where the problem occur to make our qty off or see any negative qty's.

JE

Jaclyn E.

Materials and inventory management is difficult to manage. It should be possible to assign multiple units of measure to a part.

AR

Anonymous Reviewer

Cons

Nothing in particular or it is too early to find defects.

Carlo M.

There is no native App of Deepser, but it is web-responsive.

NM

Nadia M.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features41
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Change Order Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Estimating
  • Event Logs
  • File Management
  • Financial Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • MES
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Order Management
  • Overrun Reporting
  • Patch Management
  • Percent-Complete Tracking
  • Prioritization
  • Problem Management
  • Procurement Management
  • Production Cost Tracking
  • Production Scheduling
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • SSL Security
  • Safety Incident Management
  • Safety Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Self-Learning
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Time Tracking
  • Traceability
  • User Management
  • Vendor Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features122
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Change Order Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Estimating
  • Event Logs
  • File Management
  • Financial Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • MES
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Order Management
  • Overrun Reporting
  • Patch Management
  • Percent-Complete Tracking
  • Prioritization
  • Problem Management
  • Procurement Management
  • Production Cost Tracking
  • Production Scheduling
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • SSL Security
  • Safety Incident Management
  • Safety Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Self-Learning
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Time Tracking
  • Traceability
  • User Management
  • Vendor Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier