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REALTRAC vs Genbook Comparison

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Overview

Category Leaders

It processes and tracks jobs in real-time from estimating through order entry, loading, scheduling, purchasing, routing,...

Category Leaders

Genbook is a smart and simple all-in-one online scheduling solution that helps small business entrepreneurs in hair, beauty...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

189

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

26

28

10

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

204

56

4

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

They listen to any suggestions to improve the program, plus the customer service is responsive and knowledgeable. It has been a great experience working with Realtrac and the support team.

JH

John H.

I moved half way across the country and here I am again with Realtrac, it made my transition into my new job very easy. It is well worth the money spent and the customer service is great.

KO

Keith O.

Realtrac is super simple to navigate and use on a daily basis. The data logging of operations is excellent.

MC

Matt C.

Pros

As online scheduling has become the standard it is their helpful features like accessible customer support, collection of online reviews, and simple interface that have kept me loyal.

FD

Faith D.

Genbook is intuitive, robust and works seamlessly on my website, PC, laptop and phone. Customers have complimented its ease of use.

JO

Jim O.

The software is perfectly made and really friendly to use. My Best investment of the Year 2020.

JB

Jean-Baptiste M.

Cons

Integration and customer service was almost non-existent and very difficult.

JB

John B.

When we have an issue, we can't see what transactions took place prior to see where the problem occur to make our qty off or see any negative qty's.

JE

Jaclyn E.

Materials and inventory management is difficult to manage. It should be possible to assign multiple units of measure to a part.

AR

Anonymous Reviewer

Cons

I frequently have trouble with the app on my mobile device, and this frustrates me.

GW

Grace W.

The only thing that has ever angered me is when Genbook was doing promotions and a prior client got an appt for 1/2 the price and then stripe took a ridiculously large percentage of that.

CM

Charles M.

The inability for the address to be assisted by Google when setting an appointment.

DW

David W.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features41
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Change Order Management
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Financial Management
  • For Salons and Spas
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • MES
  • Material Requirements Planning
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Order Management
  • Overrun Reporting
  • Payment Processing
  • Percent-Complete Tracking
  • Performance Metrics
  • Point of Sale (POS)
  • Production Cost Tracking
  • Production Scheduling
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Reminders
  • Safety Management
  • Scheduling
  • Shipping Management
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Scheduling
  • Time Tracking
  • Traceability
  • Vendor Management
  • Wait List Management
  • Website Integration
  • Work Order Management
  • Total features62
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Change Order Management
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Financial Management
  • For Salons and Spas
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • MES
  • Material Requirements Planning
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Order Management
  • Overrun Reporting
  • Payment Processing
  • Percent-Complete Tracking
  • Performance Metrics
  • Point of Sale (POS)
  • Production Cost Tracking
  • Production Scheduling
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Reminders
  • Safety Management
  • Scheduling
  • Shipping Management
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Scheduling
  • Time Tracking
  • Traceability
  • Vendor Management
  • Wait List Management
  • Website Integration
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations15
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier