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REALTRAC vs NCR Counterpoint Comparison

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Overview

Category Leaders

It processes and tracks jobs in real-time from estimating through order entry, loading, scheduling, purchasing, routing,...

NCR Counterpoint is a point of sale & inventory management system that allows you to run your business via a touchscreen...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

189

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

26

28

10

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

3.6

5

4

3

2

1

31

27

12

12

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

They listen to any suggestions to improve the program, plus the customer service is responsive and knowledgeable. It has been a great experience working with Realtrac and the support team.

JH

John H.

I moved half way across the country and here I am again with Realtrac, it made my transition into my new job very easy. It is well worth the money spent and the customer service is great.

KO

Keith O.

Realtrac is super simple to navigate and use on a daily basis. The data logging of operations is excellent.

MC

Matt C.

Pros

The feature I like most about this software is that I can favorite reports and functions to my home page for easy navigation every day. I also like that I can customize my reporting.

Jaime S.

Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems.

GF

Gary F.

At the time of service, customer service was great. Always someone available to help which is very important.

LB

Liz B.

Cons

Integration and customer service was almost non-existent and very difficult.

JB

John B.

When we have an issue, we can't see what transactions took place prior to see where the problem occur to make our qty off or see any negative qty's.

JE

Jaclyn E.

Materials and inventory management is difficult to manage. It should be possible to assign multiple units of measure to a part.

AR

Anonymous Reviewer

Cons

It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system.

SM

Sarah M.

Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support.

DM

David M.

The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions.

SD

Stephanie D.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features41
  • Accounting Integration
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • Capacity Management
  • Change Order Management
  • Cost-to-Completion Tracking
  • Document Management
  • Estimating
  • Financial Management
  • Forecasting
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • MES
  • Material Requirements Planning
  • Order Management
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Production Scheduling
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Reporting
  • Reporting/Analytics
  • Safety Management
  • Sales Orders
  • Sales Reports
  • Scheduling
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Time Tracking
  • Traceability
  • Vendor Management
  • Work Order Management
  • Total features2
  • Accounting Integration
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • Capacity Management
  • Change Order Management
  • Cost-to-Completion Tracking
  • Document Management
  • Estimating
  • Financial Management
  • Forecasting
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • MES
  • Material Requirements Planning
  • Order Management
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Production Scheduling
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Reporting
  • Reporting/Analytics
  • Safety Management
  • Sales Orders
  • Sales Reports
  • Scheduling
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Time Tracking
  • Traceability
  • Vendor Management
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier