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REALTRAC vs Soon Comparison

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Overview

Category Leaders

It processes and tracks jobs in real-time from estimating through order entry, loading, scheduling, purchasing, routing,...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

189

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

26

28

10

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

They listen to any suggestions to improve the program, plus the customer service is responsive and knowledgeable. It has been a great experience working with Realtrac and the support team.
I moved half way across the country and here I am again with Realtrac, it made my transition into my new job very easy. It is well worth the money spent and the customer service is great.
Realtrac is super simple to navigate and use on a daily basis. The data logging of operations is excellent.

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

Integration and customer service was almost non-existent and very difficult.
When we have an issue, we can't see what transactions took place prior to see where the problem occur to make our qty off or see any negative qty's.
Materials and inventory management is difficult to manage. It should be possible to assign multiple units of measure to a part.

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features41
  • API
  • Accounting Integration
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Billing & Invoicing
  • Bills of Material
  • Blended Call Center
  • Budgeting/Forecasting
  • Calendar Management
  • Capacity Management
  • Change Management
  • Change Order Management
  • Collaboration Tools
  • Communication Management
  • Cost-to-Completion Tracking
  • Document Management
  • Drag & Drop
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Financial Management
  • Forecasting
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Leave Tracking
  • MES
  • Material Requirements Planning
  • Messaging
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Production Scheduling
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Scheduling
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Safety Management
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Shipping Management
  • Skills Tracking
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Planning
  • Task Scheduling
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Work Order Management
  • Total features50
  • API
  • Accounting Integration
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Billing & Invoicing
  • Bills of Material
  • Blended Call Center
  • Budgeting/Forecasting
  • Calendar Management
  • Capacity Management
  • Change Management
  • Change Order Management
  • Collaboration Tools
  • Communication Management
  • Cost-to-Completion Tracking
  • Document Management
  • Drag & Drop
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Financial Management
  • Forecasting
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Leave Tracking
  • MES
  • Material Requirements Planning
  • Messaging
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Production Scheduling
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Scheduling
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Safety Management
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Shipping Management
  • Skills Tracking
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Planning
  • Task Scheduling
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

REALTRAC vs. Soon

See how REALTRAC and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.