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Refund Retriever vs Timecounts Comparison

Overview

Refund Retriever audits your FedEx or UPS account for late deliveries (GSR) and billing mistakes. Small parcel audit reduces...

Timecounts is a cloud-based volunteer management solution for modern non-profit and event organizers, providing scheduling...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$0.01/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$40/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(51)

5

4

3

2

1

48

2

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

(16)

5

4

3

2

1

14

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I wish I started sooner. I am very happy to delegate this function to dedicated professionals.
I like the outlay and ease of use. The data i am able to pull is great.
I love that it's very "set it and forget it. An extremely useful tool for wholesale shippers; helps our bottom line and requires minimal effort.

Pros

I like how accessible customer service is, and I like that the schedules are easy to set up so I can see where I most need volunteers.
We also love the ease with which Timecounts allows us to communicate with our volunteers; as groups an on a more personal level. One year in and we have renewed our subscription.
Volunteers can select their own shifts with Timecounts, which is awesome, and it ties into our web site nicely with embeddable forms.

Cons

Why can't I leave this blank. This field is becoming the worst thing about the software and it has nothing to do with it.
This way we know the software is working all the time. There was one time where the link 'failed' and our packages weren't being monitored.
I had no idea how much money I was leaving in the table.

Cons

It seemed to be difficult for my volunteers to use.
Limited functionality because the company is just getting started - e.g. can't yet sync with Salesforce, but these are things the company is working on.
There is no mobile app or even mobile-first web-app to log into.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features12
  • Activity Dashboard
  • Activity Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Auditing & Claim Filing Services
  • Automated Claim Filing
  • Calendar Management
  • Carrier Invoice Auditing
  • Cost Recovery
  • Customizable Fields
  • Customizable Forms
  • Customization
  • Data Import/Export
  • Drag & Drop
  • Event Management
  • Event Scheduling
  • Exceptions Management
  • Interaction Tracking
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Package Analytics
  • Recognition Management
  • Refund Opportunity Identification
  • Registration Management
  • Reminders
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Shipment Tracking
  • Shipping Cost Tracking
  • Shipping Optimization
  • Skills Assessment
  • Summary Reports
  • Timesheet Management
  • Total features25
  • Activity Dashboard
  • Activity Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Auditing & Claim Filing Services
  • Automated Claim Filing
  • Calendar Management
  • Carrier Invoice Auditing
  • Cost Recovery
  • Customizable Fields
  • Customizable Forms
  • Customization
  • Data Import/Export
  • Drag & Drop
  • Event Management
  • Event Scheduling
  • Exceptions Management
  • Interaction Tracking
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Package Analytics
  • Recognition Management
  • Refund Opportunity Identification
  • Registration Management
  • Reminders
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Shipment Tracking
  • Shipping Cost Tracking
  • Shipping Optimization
  • Skills Assessment
  • Summary Reports
  • Timesheet Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Refund Retriever vs. Timecounts

See how Refund Retriever and Timecounts stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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