Refund Retriever Features

Refund Retriever

Free, fast, and automatic FedEx & UPS shipping refunds

4.86/5 (50 reviews)

Refund Retriever Feature Summary

  • Late Package Refunds
  • Billing Mistake Auditing
  • Complete Shipping Analytics
  • Cost Per Pound Reports
  • Duplicate Charges Auditing
  • Incorrect Saturday Charges
  • 3rd Party Billing Monitoring
  • Gross Overcharges Monitoring
  • Non-Shipments Audting
  • Discount Summary by Service Reports
  • Overall Carrier Reliability Reports
  • Established in 2006
  • A+ Members of the Better Business Bureau
  • Money Back Guarantee
  • 100% Contingency Based
  • Bogus Address Correction Fee Auditing

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Refund Retriever Feature Reviews

25 reviewers had the following to say about Refund Retriever's features:

Daniel Stenson

Absolute must-use

2019-09-18

RR audits our UPS invoices and makes sure every package was delivered on time, per their guaranteed service levels.

Pros

As an added bonus, they have super in-depth reports that allow me to analyze the notoriously unhelpful invoices from our third-party shippers.

Cons

I have literally zero complaints, which may be a first for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Samuel Gonzalez

Money and Time Saved

2019-11-04

I do not have to spend time nor do I have to get any of my employees to sit there and audit all the delivery company's invoices.

Pros

Saves time and save hours spent auditing invoices.

Cons

It is the cost of doing business, but I wish I could pay a lower percent of the refund.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tommy Armstrong

Great Service & Valuable Time Saving tool

2019-10-18

Saves me valuable time in auditing my shipments and the commitments that I expect from my carrier shipments.

Pros

Saves Valuable Time. Very Thorough

Cons

A little Pricey. Not most efficient. Occasion misses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
September Oakley

I wish I'd done it sooner

2019-10-23

Pros

The reports are fantastic.

Cons

I can't think of a reason not to use this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathleen Leavitt

Great Service

2019-10-19

Refund Retriever Service is saving me approximately $50 - $100 per month.

Pros

Setup was easy, and it requires no ongoing user intervention.

Cons

No real downside - the Service was easy to set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Lanning

Verified Reviewer

Great Company!! Saves us thousands of dollars per year!!

2019-06-03

We have saved thousands of dollars over the last year by using Refund Retriever to track our UPS packages and submit claims on our behalf for any late deliveries.

Pros

It is a very simple process to sign up and you start receiving refunds within a short time. The reporting tools give you information that UPS does not and are very helpful when analyzing your business.

Cons

There is nothing that I do not like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Nick Hernandez

Refund Headaches Are Gone

2019-07-30

Pros

I love that it's a "set it and forget it" type of software. I check it every few days just to confirm that there aren't any missed refunds or anything of the sort.

Cons

I wish there was a built-in way to see the invoice each tracking number belonged to.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Refund Retriever


We will take a look at connecting the invoice number and tracking number, thank you for the feedback.

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Matthew Schweitz

Very pleased so far

2019-09-18

Great service, minimal effort needed by us, which is great.

Pros

We like that it takes the guess work out of tracking our UPS packages to ensure they arrive on time.

Cons

There was one time where the link 'failed' and our packages weren't being monitored. We had to log in to notice this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Refund Retriever


Thank you for the great review. We are looking into a week or monthly email snapshot feature now.

Read more
joe kuryla

Refunds

2019-07-23

I wish I knew about Refund Retriever earlier on.

Pros

It scans and time reference's tracking numbers to shipping quotas.

Cons

I have no issues with this product, it works as directed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Higley

Happy Customer

2019-09-18

It is a no-brainer on why to use your service. It saves us money without the added burden of labor on our part.

Pros

Easy to use and requires no effort on my part.

Cons

The hardest part is tracking to savings back to my weekly UPS statement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rodney Stover

Effortless Time and Money Saver

2019-10-18

Pros

All of the monitoring and disputes are handled automatically, leaving us free to perform other business duties.

Cons

Honestly there are no cons to this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Loch

Easy to Use

2019-10-23

It will streamline your efforts in your business to not have to manage that part of it.

Pros

I am a one man show in my independent Mail Center. This takes a huge work load off my plate and its like having a employee that I don't have to manage.

Cons

Maybe a little more communication on which packages they are tracking and to what location instead of a bill with a tracking number on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trevor Knupp

Found Money

2019-09-13

Pros

Refund Retriever monitors shipping accounts for late and refund eligible shipments.

Cons

Set up can be a bit delayed if you have a new shipping account as an invoice is required for initial set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Jones

Good

2019-09-23

Good

Pros

I like the outlay and ease of use. The data i am able to pull is great!

Cons

I think there could be more graphs and data on the main page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandr Li

Refund Retriever

2019-07-23

More time to focus on your business.

Pros

Great service, great results, easy to use.

Cons

No issues so far. Good customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Refund Retriever


We look forward to lowering your FedEx and UPS costs! Thanks!

Read more
PATRICIA DANCY

Great Product

2019-08-13

Pros

I like that I don't have to monitor my refunds myself

Cons

Nothing there is nothing that I have found as of yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Refund Retriever


I really appreciate the review! Have a great day.

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Dave Burr

I had no idea how much money I was leaving in the table

2019-08-07

excellent ROI for my time

Pros

So simple to implement this service - I just provided my FedEx and UPS accounts and then Refund Retriever started saving me money.

Cons

I have not encountered any issues or cons.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Refund Retriever


Thank you for the review, we look forward to saving you money on your FedEx and UPS invoices.

Read more
Tobye McClanahan

What's not to love

2019-10-23

They're great people and provide a great service!

Pros

They find me money I don't have time to look for myself!

Cons

No downsides! Haven't found anything I don't like!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
aj vasvani

works great

2019-10-23

Pros

automatically get my refunds credited my account.

Cons

Nothing to complain about here. It just works.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
troy staley

Great idea

2019-09-11

Total waste of time, but the concept was really good.

Pros

Fantastic concept. It could have been a great way to get some money back from fed ex without a ton of hassles and runaround from them like they do on every claim, etc...

Cons

never worked. the company who did this seemed to "forget" what they were doing. Never answered any emails or got a single return and we know some of them should have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Refund Retriever


I am sorry for the lack of communication on our part. That falls on me. I looked through our email history and see there was one invoice that we voided, and I apologize for the experience you had as it is not typical of how I operate my company.

Feel free to contact me at brian@refundretriever or 800-441-8085 if there is anything we can help with in the future. Brian C. Gibbs

Read more
Edward MUNIZ

Great Service

2019-08-05

I would recommend them to any shipper

Pros

Saves me lots of time

Cons

The software is great, so far everything is fine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Refund Retriever


I am glad you are satisfied with your FedEx and UPS refund service. Look forward to many years with you.

Read more
Shari McCoy

Refund Retriever

2019-10-27

Love the service -

Pros

If you want a copy of an invoice it is not self explanatory that you have to click the button at the bottom of the page - it would be nice to have a list of invoices and you just pick that one and the invoice image appears.

Cons

That I share 50/50 with my refund... but I think that is the option I chose because I'm not a huge fedex/ups shipper.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Meagan Sasser

Very easy solution to shipping problems

2019-09-18

Pros

I don't have to think about it or monitor their performance.

Cons

It seems that the fees are quite high. We have never paid 50% of anything for an automated service such as this.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Mazanec

Great Product

2019-07-23

Overall I am happy, if Refund Retriever finds errors with packages and I am reimbursed for those errors, that's great, I wasn't getting refunded before because it is time consuming to go through the many transactions!

Pros

This service saves so much time in reviewing the hundreds of shipments we send out every week.

Cons

I have only been using this for a few weeks, I do not have anything to complain about at this time.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wendy Wilson

Time Saving

2019-08-13

I love that its so simple to understand and Refund Retriever does all the work in a fraction of the time.

Pros

I love that I am not spending hours trying to see if we are eligible for refunds or credits. Refund Retriever has taken the hassle out of my hands to allow me to focus on my business in other areas.

Cons

So far I have nothing that I am not liking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more