RepairQ Features

RepairQ

End-to-end Business Management Solution for Retail Repair

4.46/5 (13 reviews)

RepairQ Feature Summary

  • Point of sale (POS)
  • Customer relationship management (CRM)
  • Parts & inventory management
  • Supplier catalog upload
  • Integrated ordering
  • Custom reporting
  • Accounting journals
  • Multi-item bundles
  • Payment processing
  • Signature capture
  • Customer trade-ins
  • Store credit
  • Repair & service tracking
  • Performance tracking
  • Real-time reporting
  • Payment reminders
  • Billable hours tracking
  • Business intelligence
  • Employee roles & permissions
  • Automatic notifications
  • Drip marketing campaigns
  • Customer loyalty programs
  • Standard & advanced business intelligence (BI) reports
  • Integrated supplier catalogs
  • Repair ticket tracking

Competitor Feature Comparison

Activity Dashboard
Automatic Notifications
Billable Hours Tracking
Business Intelligence
Contact Database
Credit Card Processing
Customizable Branding
Customizable Reporting
Drip Marketing
Electronic Signature Capture
Email Marketing Management
Inventory Management
Inventory Tracking
Invoice Management
Loyalty Program
Multi-Currency
Multi-Location
POS
Performance Reports
Permission Management
Product Catalog Integration
Purchase Order Management
Purchasing Management
Real Time Reporting
Real Time Updates
Receiving
Reminders
Role Management
Role-Based Permissions
Status Reporting
Status Tracking
Stock Management
Third Party Integration
Work History
Learn moreCompare App
Activity Dashboard
Automatic Notifications
Billable Hours Tracking
Business Intelligence
Contact Database
Credit Card Processing
Customizable Branding
Customizable Reporting
Drip Marketing
Electronic Signature Capture
Email Marketing Management
Inventory Management
Inventory Tracking
Invoice Management
Loyalty Program
Multi-Currency
Multi-Location
POS
Performance Reports
Permission Management
Product Catalog Integration
Purchase Order Management
Purchasing Management
Real Time Reporting
Real Time Updates
Receiving
Reminders
Role Management
Role-Based Permissions
Status Reporting
Status Tracking
Stock Management
Third Party Integration
Work History
Visit WebsiteCompare App
Activity Dashboard
Automatic Notifications
Billable Hours Tracking
Business Intelligence
Contact Database
Credit Card Processing
Customizable Branding
Customizable Reporting
Drip Marketing
Electronic Signature Capture
Email Marketing Management
Inventory Management
Inventory Tracking
Invoice Management
Loyalty Program
Multi-Currency
Multi-Location
POS
Performance Reports
Permission Management
Product Catalog Integration
Purchase Order Management
Purchasing Management
Real Time Reporting
Real Time Updates
Receiving
Reminders
Role Management
Role-Based Permissions
Status Reporting
Status Tracking
Stock Management
Third Party Integration
Work History
Visit WebsiteCompare App

RepairQ Feature Reviews

12 reviewers had the following to say about RepairQ's features:

Anonymous
(Information Technology and Services company, 1-10 employees)

Tremendous upgrade with Repair Q

2019-02-17

More of our vendors are integrating so it's getting easier and easier to do business within the software.

Pros

Awesome back end: inventory management, reporting, attendance tracking, integrations.

Cons

There are a few tweaks to reporting that I'd like to see to match what I track more closely all in one place; all of the data is there, just some times I have to bounce around to a few reports to find it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Marcos

An honest opinion

2019-02-18

We love it.

Pros

It is powerful for inventory management.

Cons

The user interface is clunky, it could be more colorful or more exciting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceCentral Technologies


Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!

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Alicia Wiggin

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

2019-04-23

We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Pros

Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time.

Cons

Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandra Nunley

Just what we needed

2018-12-14

We use RepairQ for checking phones in, following workflow, checkouts, keeping notes of diagnostics run on the phone and daily reporting.

Pros

I love the ease of keeping customer information and tracking repairs.

Cons

We wish to be able to process gift cards but there is no easy way of doing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceCentral Technologies


Thank you so much for your feedback Sandra! We really appreciate you using RepairQ.

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Brandon Noll

Broken promises

2019-02-27

Not the perfect workflow but it's ok.

Pros

It never spit out reports or numbers i didn't trust.

Cons

The feature set is lacking compared to competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Haynes

Review

2019-02-18

Very positive overall.

Pros

Overall makes the day to day operations very easy.

Cons

Would like to see more and better integrations. Ability to pull more detailed daily reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceCentral Technologies


Adam, thanks for the feedback and being a RepairQ customer! We're so glad you've had an excellent experience with our software. We also appreciate the constructive comments about integrations and reporting. We'd love to hear more specifics about the integrations you are looking for and the details within your daily reports you'd like to see in the future! Feel free to reach by email or phone and ask for James in the Products Team! Again, thanks for being a valued part of our community!

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Anonymous
(Consumer Services company, 201-500 employees)

RepairQ review

2019-02-18

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Pros

. - fantastic ticketing system - great workflow of inventory functions - customer service and support is world-class - Updates and new features at such a fast-pace is greatly welcomed

Cons

. - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben Schafer

Frustrating in every aspect

2018-08-21

Pros

A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Cons

Second, inventory searching for attaching parts to tickets is very glitchy.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceCentral Technologies


Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!

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Clayton Moorman

Good all around POS

2019-02-15

It's a smooth overall experience that allows up to project our professionalism through our receipts and invoices.

Pros

It is more polished than the other POS systems I have used.

Cons

It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Jewell

Easy to use

2019-02-15

The Bluefin integration has been great and at a lower cost than other solutions.

Pros

Easy of use. QPOP is great with customized forms and forward facing information.

Cons

I believe not having the ability to take a CC payment on Invoices is crazy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceCentral Technologies


Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

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Alex Buehler

RepairQ Review

2019-02-19

Overall, Repair Q is a great Software and it really helps when it comes to managing our shops and workflow.

Pros

They are regulary working to upgrade the software

Cons

It is missing minor abilities that would make its functionality so much more conveinent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ServiceCentral Technologies


Alex, thanks for your feedback! We're glad to heard that RepairQ has been a helpful tool for managing your business. We agree that there are several areas we can work on to improve convenience of the user, especially around the check-in and check-out process. We hope to continue to make improvements to this and other user experiences in few releases scheduled for this year!

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Ryan Sterling

Solid Platform!

2020-01-17

Pros

Good customer support, and easy to get around on.

Cons

It cost more than the other option, outside of the no issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more