Most popular features of all Operations Management apps
12 reviewers had the following to say about RepairQ's features:
More of our vendors are integrating so it's getting easier and easier to do business within the software.
Pros
Awesome back end: inventory management, reporting, attendance tracking, integrations.
Cons
There are a few tweaks to reporting that I'd like to see to match what I track more closely all in one place; all of the data is there, just some times I have to bounce around to a few reports to find it.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We love it.
Pros
It is powerful for inventory management.
Cons
The user interface is clunky, it could be more colorful or more exciting.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!
We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.
Pros
Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time.
Cons
Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We use RepairQ for checking phones in, following workflow, checkouts, keeping notes of diagnostics run on the phone and daily reporting.
Pros
I love the ease of keeping customer information and tracking repairs.
Cons
We wish to be able to process gift cards but there is no easy way of doing it.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you so much for your feedback Sandra! We really appreciate you using RepairQ.
Not the perfect workflow but it's ok.
Very positive overall.
Pros
Overall makes the day to day operations very easy.
Cons
Would like to see more and better integrations. Ability to pull more detailed daily reports.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Adam, thanks for the feedback and being a RepairQ customer! We're so glad you've had an excellent experience with our software. We also appreciate the constructive comments about integrations and reporting. We'd love to hear more specifics about the integrations you are looking for and the details within your daily reports you'd like to see in the future! Feel free to reach by email or phone and ask for James in the Products Team! Again, thanks for being a valued part of our community!
Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)
Pros
. - fantastic ticketing system - great workflow of inventory functions - customer service and support is world-class - Updates and new features at such a fast-pace is greatly welcomed
Cons
. - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
A few inventory related things are slightly funky but once you get used to it can do most of what you want.
Cons
Second, inventory searching for attaching parts to tickets is very glitchy.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!
It's a smooth overall experience that allows up to project our professionalism through our receipts and invoices.
Pros
It is more polished than the other POS systems I have used.
Cons
It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The Bluefin integration has been great and at a lower cost than other solutions.
Pros
Easy of use. QPOP is great with customized forms and forward facing information.
Cons
I believe not having the ability to take a CC payment on Invoices is crazy.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!
Overall, Repair Q is a great Software and it really helps when it comes to managing our shops and workflow.
Pros
They are regulary working to upgrade the software
Cons
It is missing minor abilities that would make its functionality so much more conveinent.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Alex, thanks for your feedback! We're glad to heard that RepairQ has been a helpful tool for managing your business. We agree that there are several areas we can work on to improve convenience of the user, especially around the check-in and check-out process. We hope to continue to make improvements to this and other user experiences in few releases scheduled for this year!
