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Web-based POS and management software for repair shops
Functionality
4.2
/5
17
Total features
63
11 categories
RepairQ features
Common features of Customer Engagement software
Functionality
4.2
/5
17
Price starts from
75
Per month
Total Features
63
Unique features
Appraisal Management
Jewelry Management
Repair Tracking
Appointment Scheduling
Functionality
4.3
/5
4.3K
Price starts from
50
/user
Per month
Total Features
112
Features in Common
16
Unique features
Payroll Management
Lead Nurturing
Support Ticket Management
Scheduling
Functionality
4.5
/5
1.3K
Price starts from
No pricing info
Total Features
102
Features in Common
16
Unique features
Order Processing
Cost Tracking
Technician Management
Customizable Templates
Alicia W.
Verified reviewer
Retail, 51-200 employees
Used daily for 2+ years
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Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.
Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.
Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.
Anonymous Reviewer
Verified reviewer
Consumer Services, 201-500 employees
Used daily for 2+ years
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Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)
- Very user friendly and easy to implement in a growing organization. - fantastic ticketing system - great workflow of inventory functions - customer service and support is world-class - Updates and new features at such a fast-pace is greatly welcomed
- Ability to have more control over settings, making things mandatory as we see fit - need better French support, not just customer facing language. - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial
Ben S.
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for 1-2 years
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RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.
Glitches, poor UI, and more glitches. Some Examples: First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket. Second, inventory searching for attaching parts to...
Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!
Elsa m.
Consumer Electronics, 1-10 employees
Used daily for 1-2 years
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This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.
I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.
Hi Elsa, thank you for sharing your experience with RepairQ! We are so glad to have you as a customer. I'm sorry to hear you've experienced some issues using our app on your phone. Generally our application is best used on a tablet or desktop, however we are hoping to release improvements to mobile soon. There may be several reasons for the mobile browser and integration issues you reported, but I'd love to get to the bottom of it for you! Next time you call into support, please ask for Renee and reference this ticket 57184 and we'll review it with you. Thank you again for your business!
Matthew C.
Retail, 1-10 employees
Used daily for 1-2 years
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It has very easy to use inventory management. There are plenty of great integrations, like qz, and options for payment solutions. Has been amazing for my local repair shop, keeping track of customers and checked in devices, and there are plenty of support articles you can learn the ins and outs of the software very quickly and efficiently, I have never had any troubles training a new employee with the software.
don't really have anything negative to say other than every few months it seems like the hosting can have some problems but it is very rare, and even then it just takes a while longer to log in and get going but otherwise I have not had any issues.
Thank you, Matthew! We're so glad to hear the support resources available for RepairQ are meeting your needs.
Adam H.
Retail, 1-10 employees
Used daily for 2+ years
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Very positive overall.
Overall ease of use. Overall makes the day to day operations very easy.
Would like to see more and better integrations. Ability to pull more detailed daily reports.
Adam, thanks for the feedback and being a RepairQ customer! We're so glad you've had an excellent experience with our software. We also appreciate the constructive comments about integrations and reporting. We'd love to hear more specifics about the integrations you are looking for and the details within your daily reports you'd like to see in the future! Feel free to reach by email or phone and ask for James in the Products Team! Again, thanks for being a valued part of our community!
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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Overall it has been a tremendous upgrade from our previous software and I'm very happy with Repair Q. More of our vendors are integrating so it's getting easier and easier to do business within the software.
Awesome back end: inventory management, reporting, attendance tracking, integrations. Customer support came in clutch for me on New Years Eve of all days and I appreciate that.
I'd like to see a bit more refinement on the process of checking in/out customers for repair just to be able to get people in and out as quickly as possible. I'd like to be able to use a companion app to be able to check the ticket que and some basic reporting for my store. There are a few tweaks to reporting that I'd like to see to match what I track more closely all in one place; all of the data is there, just some times I have to bounce around to a few reports to find it.
Sandra N.
Verified reviewer
Consumer Electronics, 1-10 employees
Used daily for 2+ years
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We use RepairQ for checking phones in, following workflow, checkouts, keeping notes of diagnostics run on the phone and daily reporting. We are able to track inventory from the PO to being sold or returned.
I love the ease of keeping customer information and tracking repairs.
We wish to be able to process gift cards but there is no easy way of doing it.
Thank you so much for your feedback Sandra! We really appreciate you using RepairQ.
Clayton M.
Verified reviewer
Consumer Electronics, 1-10 employees
Used daily for 2+ years
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It's a smooth overall experience that allows up to project our professionalism through our receipts and invoices.
It is more polished than the other POS systems I have used.
It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised
Sam M.
Retail, 1-10 employees
Used daily for 2+ years
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We love it.
It is powerful for inventory management.
The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.
Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!
Alex B.
Retail, 1-10 employees
Used daily for 2+ years
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Overall, Repair Q is a great Software and it really helps when it comes to managing our shops and workflow.
They are regulary working to upgrade the software
It is missing minor abilities that would make its functionality so much more conveinent.
Alex, thanks for your feedback! We're glad to heard that RepairQ has been a helpful tool for managing your business. We agree that there are several areas we can work on to improve convenience of the user, especially around the check-in and check-out process. We hope to continue to make improvements to this and other user experiences in few releases scheduled for this year!
Brandon N.
Consumer Electronics, 1-10 employees
Used daily for 2+ years
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If you need reliability, it's fine I guess. Not the perfect workflow but it's ok. If you want integrations and cool features you see in similar software, just know they are probably very far off
simply, it works. pretty much always. It never spit out reports or numbers i didn't trust.
The feature set is lacking compared to competitors. I subscribed for several years and features that were "coming soon" when i joined still weren't launching. Eventually I gave up and jumped ship.
MiKayla G.
Consumer Services, 51-200 employees
Used daily for less than 6 months
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Overall experience has been wonderful, this software is easy to use and quick. I have not had any issues using this software at all.
Keeping track of inventory with in one system, tracking employee times with in one system has been great. I really enjoy how easy using RepairQ has been. Going from RQ4 to this was super easy.
I have no comments on things least liked about this software.
Thank you, Mikayla! We're so glad to hear RepairQ is helping you keep track of inventory and your employees' time and that you've found the software to be easy to use and quick!
Hayden K.
Consumer Electronics, 11-50 employees
Used daily for 1-2 years
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It’s great!
It’s very easy to manage tickets and see notes about customers. The POS system is simple and easy to use.
The only thing I don’t like about RepairQ is that is sometimes doesn’t save setting like location of inventory when searching for it. Very small thing.
Thank you, Hayden. We are glad you are finding RepairQ easy to use so you can spend your time running your store rather than worrying about the process. We will check out the settings on Location of Inventory. Thanks for the heads up.