Omnigo Features

We are using Omnigo for visitor management and for keeping track of security guards at locations.

I really enjoy the enterprise software that is hosted remotely on the Competitive Edge servers. It takes one more administrative/maintenance responsibility off our shoulders, ensures that we're always running the latest edition of the software, and utilizing the latest features. I also like the fact that my staff can access it from anywhere they have an internet connection - previously the program...

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Report Exec is ideal for any Security or Law Enforcement firm whom wishes for incident report accountability. The Dispatch program is especially useful for operations involving multitasking of many individuals and tasks by a single dispatcher. Their customer service and tech support teams are attentive and responsive. If I were to critique a feature of the program it would be the use of vehicle tracking....

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We use RE as our prime report writing software for our Security Department. The software fits our needs, and then some, perfectly. We use several of the options such as, daily events log, reports, parking permits and property. The software enables all of us in the department to be informed and current with happenings on campus. The reports produced by RE are professional looking and contain all of the information needed. Setting up RE was simple, even for a non-techie like me. I called on RE support a few times and they were great. Each time I called them they were able to assist me with my questions. I would highly recommend RE to other security departments

Overall very positive: ran into major hurdle shortly after full implementation which CSEI worked on for two months to get resolved. Very responsive to customer inquiries, very good customer service. Very little down time, when unavoidable it is always explained. CEO himself actually made a round of calls after an extended issue a year or so ago.

We have used Report Exec since 2012. Prior to that time, we utilized a home grown system that no longer served our needs. We put out an RFP and looked into, compared and contrasted a number of incident reporting, Clery compliant, software product. Report Exec was easily customizable for our needs. It is easy to work with in all aspects. the College has more recently purchased for the Dean of Student's office, Maxient. Report Exec and Maxient have collaborated together so that our incident reports flow into the Maxient product seamlessly, saving time and effort by us. We are extremely happy with Report Exec!!

Overall the software is very helpful and easy to use with great features that fill most of our needs. At times the new features or updates can be frustrating but still not a hindrance to get use to it.

Working with Report Exec for 6 years now, there has never been a time where I have felt unimportant. Tech Support is ready to lend an assist, quick response and aids in the "I forgot how to's." The integration of information is excellent and is the one-stop shop for our public safety needs. I am excited about the new features in development and look forward to the continued partnership between PBA and Report Exec.

The programs have a very unique depth to it. Especially the different methods of creating overview reports to keep track of all things being logged. When I have an issue or a request for a change, I am promptly responded to. The Report Exec staff have been very professional, and eager to help. They always love to hear feedback and work with it.

Like the program. User-friendly and does not take a long time for officers to learn and start using. I am able to add to the list as I find that new issues and laws are changed year to year. Have had nothing but good support from your tech. and teaching areas when I have had a problem or an issue with the program. They have helped me step by step and even directed me to videos that would help in the future. Great Job!

We have been using RE programs for the past 16 years and have been satisfied for the same number of years. The Competitive Edge folks are usually two steps ahead of our needs, but if not, they listen closely and fix quickly. We feel sure that we are getting our money's worth. Occasionally there is a learning curve, but the program is designed to operate with ease.

The now Omnigo, formally Report Exec, used to be a great company. I've noticed a huge decline in customer service and support. When I call customer support I'm always on hold for more than 10 minutes and have to call in again. It is very difficult because they have us, our data cannot be exported out of the software. I would have given Omnigo a 4.5/5 rating in our first year. However, the decline in many features and services has brought to express my concerns an opinions.

We chose Report Exec Enterprise several years ago as our first venture into computerized records management. We use the online version, i.e., do not use local servers for data storage. Overall the program is very good, although there are tweaks to the search functions that would make data extraction more accessible. I cannot say enough good things about the customer support team; I have them on the auto dial and they are always eager and competent to/in resolving our dilemmas.

Report Exec has streamlined our process, officers and dispatchers find it easy to use. The reporting feature for month end reports provides great information for analyzing data and targeting patrols. Our department has had great experiences with customer support and issues have been resolved in a short time frame.

I have been using it for several years. Most of it is very easy to use as a front end and as an administrator. The few issues we have had were addressed quickly by technical support.

It does what we need it to do and that is tracking reports and allows us to maintain records that can be reviewed for Clery.

Report Exec has professionalized our department. It allows us to track trends, document events and reward those officers who excel in reporting writing/service.

We've had some struggles this year with our software. I have worked with several great people to try and resolve some of our issues. I have worked with other systems in the past and feel this system is a little more complicated than others. I was disappointed to find out mobile was going to be an additional charge because I was lead in a different direction when I was first told about it.

I like the functionality of Report Exec for Clery purposes. It helps us to keep up with the numbers throughout the reporting system.

Spell check can improve, there are many times when there is a typo as simple as (ex: ths) you would think the word "the" would come up to pick from, but it doesn't also before it was updated a couple of years ago the spell check was easier to use(ex: the misspelled word would come up and you could fix it, now you have to click on it and fix it). Spell check's vocabulary needs to be increased and updated. Thank you.

I wish the Workplace violence module was better, such a major topic these days and it really is not set up to use the data generated for end of year reports. I have to say on a positive note it is one of the better reporting systems out on the market

The system is great for reporting purposes and to save any information that is saved and needed for future references. The system is really easy to use for me and others. The issues that we do experience is the system tends to run slow at times for both the report writing system and dispatch. These are the biggest complaints I get from our staff. Overall the system is great to have. Since we have had the system we have never had any response to anything events or feedback until Jodi has been added to the report exec team. The addition of Jodi has been great and the opportunity to provide feedback has been a great experience, so thank you!

Overall I love Report Exec. One problem that I have been experiencing (and I have not brought this to anyone's attention yet) is when I do a search for reports between dates X and X... I typically do not get reports from all the dates. Usually I do a one week span (7 days) and I have to run the search twice. For example, I wil run February 1 - 7. I will get reports back from February 1 - 5. Then I re-run the search with February 5 - 7 and usually get the complete informaion that way. Other than that, I am very happy with this program. Oh yes... I would also like to see your iPad App soon please.

I have used this software for about 4 years, and the reporting features on the software are above and beyond top notch! The ease of use, detail capabilities in the reports, and other features related to case report and data entry are just phenomenal! The software lacks in other areas. Many of the modules "exist" but lack the same detail given to the core of the product (reports and dispatching)....

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