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Omnigo Reviews - Page 2

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85 reviews

Recommended

BG
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Bryan G.

Financial Services, 5,001-10,000 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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If looking for visitor management choose a different platform than iPass visitor management

Reviewed 4 years ago

We are using Omnigo for visitor management and for keeping track of security guards at locations.

Pros

That they have a SaaS for the iPass so you don't have to manage the architecture on your own physical site.

Cons

Do not like waiting on hold for 45 minutes for Omnigo support for iTrak / iPass to answer. Typically 8 times out of 10 when I call in they are not able to answer it while I'm on the phone with them either. I'm a system network admin at my company and service about 10-12 other services and this support is around the worst that I've ever seen. Everything extra to do within iPass is either an extra...

LK
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Lance K.

Primary/Secondary Education, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Used to be a great product

Reviewed 5 years ago

The now Omnigo, formally Report Exec, used to be a great company. I've noticed a huge decline in customer service and support. When I call customer support I'm always on hold for more than 10 minutes and have to call in again. It is very difficult because they have us, our data cannot be exported out of the software. I would have given Omnigo a 4.5/5 rating in our first year. However, the decline in many features and services has brought to express my concerns an opinions.

Pros

Highly customizable and generally easy to use. Provides many useful features when working properly.

Cons

Before Report Exec merged into Omnigo they were a great company and provided excellent service. Now, the system crashes and our data at one point was corrupted leaving me to fix the errors for many months. I've voiced my concerns resulting in little response or initiative from them to correct the issue. In addition, every year the cost per license continues to increase. Lastly, The app is still very "clunky" and doesn't provide for a fast login or even an option for touch ID. For a tech company specializing in software, I expected better.