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ResortCleaning Logo

Vacation rental cleaning software

Last updated: May 2023

ResortCleaning Reviews

Overall rating

5.0

/5

10

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Reviews by rating

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Pros and cons

This is by far a great device for the 300 plus customers that we have. The level of customer service along with its ease of access to my clients is instrumental in my success.
As I needed to add features to help me manage that I had not needed when I was a smaller company, the staff helped me know what features were best and how to implement them.
It has been a great experience and having [sensitive content hidden. Help has truly made all the difference.
New update made it a little more difficult to use.
Not being able to add recurring fees for invoices without creating additional appointments.
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Time used


10 reviews

Recommended

KC
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Kimberly C.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My rep was so helpful!

Reviewed a year ago

It has been a great experience and having [sensitive content hidden] help has truly made all the difference!

Pros

The integration and the customization as well as the support and customer service!

Cons

Not being able to add recurring fees for invoices without creating additional appointments

Vendor response

Hi Kim, We are so happy that you've had such an exceptional experience so far with ResortCleaning. Please let us know if there's ever anything we can do for you.

AC
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Alan C.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing product

Reviewed a year ago
Pros

Every aspect has helped our company grow to where we are today. Could not done it with out Resort Cleaning.

Cons

There is nothing I would change about the system.

Vendor response

Hey Alan, We've appreciate the review and we really enjoy working with your team as well. We look forward to seeing you guys continue your growth.

GR
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George R.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best System out there

Reviewed 2 years ago

This is by far a great device for the 300 plus customers that we have. The level of customer service along with its ease of access to my clients is instrumental in my success. I love it and the people who work there are honestly great people! I have been with them from almost the beginning and have seen the positive changes they have made and contributions to the VRBO community

Pros

The Customer Service is beyond awesome. The entire crew has helped us in every kind of problem that has ever arisen and even developed components to help us. They have spoken with our customers in order to make the ease of transition smoother and its a big reason our customers stay.

Cons

We use an alternative system for billing, but we have spoken with other companies who use resorts and they love it. I am positive it works well.

Vendor response

Hey George, Thanks for the kind feedback! We love working with your team and you!

BJ
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Brandy J.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Software

Reviewed 2 years ago

love it

Pros

easy to use, convenient, keeps track of everything and also payroll

Cons

new update made it a little more difficult to use

Vendor response

Hi Brandy, Thank you for your patience as we worked out the update. Please let us know if there's anything we can do to make it easier on you.

CS
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Carol S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lifesaver!

Reviewed 2 years ago

The customer service is outstanding and prompt. I cannot imagine running my business without it!

Pros

The time and the headache of communication with staff is a thing of the past. I used to spend hours assigning cleans and hoping things weren't overlooked. Resort Cleaning has taken away so much anxiety and frustration and given me back hours of my life. I love the accountability that it places on staff as well.

Cons

I have not found anything to complain about.

Vendor response

Hi Carol, We are glad that you love RC so much and I'm happy to hear that our customer service is providing such a great experience for you! Please let us know if there's anything we can do for you!

AL
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Angela L.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great System, Ease of Use

Reviewed 2 years ago

If I have an issue - Resortcleaning is either a text or email away! They have NOT let me down!

Pros

I’ve used Resortcleaning since 2010. I have watched the company grow and help countless others with the ease of the Resortcleaning system. The features are easy to use, the upgrades over the years have been extremely critical as our hospitality industry has grown and changed! [sensitive content hidden] and his team always exceed our expectations when new features are added! Resortcleaning has helped our family business grow with keeping track our cleaning staff, property owners and managers rentals, our beach vacation rental equipment side, our maintenance to properties, and in the last few years with our own Airbnb rentals! We continue to choose using Resortcleaning.com year after year…[sensitive content hidden] provides our company with endless possibilities to run our business from anywhere …the dependability, functionality, and its a great price point for us to continue to grow and evolve using the system.

Cons

Quickbooks doesn’t communicate back to Resortcleaning - hopefully one day that will evolve and communicate to each other! Sometimes I feel like I’m double working on tracking.

Vendor response

Hi Angela, Thank you for your continued trust in RC! We do have plans in the future to update our QB integration to receive payment status back.

AF
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Aaron F.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thumbs Up

Reviewed 2 years ago

I can sum it up in one words WOW!!!

Pros

We recommend resort cleaning to anyone in the hospitality / vacation rental cleaning field. Resort cleaning will steam line your business from a operational standpoint and increase your bottom line.

Cons

Their is nothing i can say that i don't like.

Vendor response

Aaron, Thank you for the kind review! We appreciate your support as a client!

NP
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Natalia P.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CaribeResort & ResortCleaning

Reviewed 2 years ago

The big benefit is that we are not working with paper scheduling, everething in in one program and Housekeepers are able to check in and out when the clening is completed, then Inspector is awere that service is ready to be inspeted

Pros

Resort Cleaning is a easy program to work with, team is always helping with any issues or questions that we have

Cons

I don't feel that something is mising in the program, for us as Housekeeping department everething is on and working good

Vendor response

Thank you for the wonderful review, Natalia! We love working with your team and you.

JP
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Jared P.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Resort Cleaning is the ONLY WAY to Go!

Reviewed 2 years ago

Second to NONE. PERIOD !

Pros

Resort Cleaning makes running my business in an ever-changing environment very easy. I would be lost without this Product, the Company and their amazing staff.

Cons

If I had to pick one thing, it would be the recent upgrades. However, I am aware change is necessary to grow and improve business functionality. As such, I am now adept to using the software after the changes and it has made things even easier than before.

Vendor response

Hey Jared, thank you for your feedback! We appreciate your continued support of ResortCleaning. Please let us know if we can do anything to make the transition with the recent platform changes even easier.

SB
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Sharon B.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solution to Managing Your Cleaning Business

Reviewed 2 years ago

I was OK using a spreadsheet to manually track my cleanings until I decided to grow. As I added more clients and staff, ResortCleaning grew with me. As I needed to add features to help me manage that I had not needed when I was a smaller company, the staff helped me know what features were best and how to implement them.

Pros

I love how the system integrates many aspects of running a vacation rental cleaning business into one solution - integrated appointments, scheduling, inventory, payroll reports, inventory with credit card processing all in one place. Fewer clicks = more time to manage my business instead of being stuck behind a desk.

Cons

Getting started is a little learning curve. The look and feel was different than what I was using before. But the customer service is fantastic. I can schedule training calls to learn about new features, bounce my processes off the staff to get their opinion of the best way to organize my work flow and also email in specific questions. They always reply promptly.

Vendor response

Hi Sharon, We've loved working with you over the years and hope that we continue to help your cleaning business for years to come!