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Retino
Returns management solution for eCommerce businesses
Last updated: October 2024
Retino Reviews
15 reviews
Recommended
Radim N.
Printing, 11-50 employees
Used daily for 1-2 years
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Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop.
I can't come up with anything negative really.
Václav D.
Retail, 11-50 employees
Used daily for 2+ years
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Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it.
Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support.
The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded.