Workhub Reviews - Page 2

Everything is great so far. Work hub on any smartphone or device creates efficient reporting, learning curve is quick and customer support is quite rapid and excellent.

Site sign in of visitors is a problem usi g the QR code system. Issues with sign out at end off the day or when leaving. As the page refreshes and they lose the ability to check out. Auto complete should be part of the system for individules who are regulars to visiting.

Thank you for your kind words, Mathew! We are glad you are happy with our Software and how it has been helpful for your business. We strive to provide the best possible experience so you can be successful.

The customer service is top notch. I love the chat feature, the articles feature that pops up when you're searching to try and solve your own issue. I like the simple format, it is friendly looking and seemingly a simple program for the workers.

It does lack some intricacies that would make the progam just that much better. It seems to be getting better and the programers are always working on creating more functions but there are a few additional layers that could be added to help the administrators be able to use Workhub entirely rather than still needing to utilize additional supports outside of Workhub.

Hello Brittany, It makes us incredibly happy to know that we were able to help you achieve your goals. We will continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers!

WorkHub if fast, efficient, intuitive and accurate. It is simple in design for both users and administrators. WorkHub presents, records and reports information in a linear fashion. It is very binary in its presentation of information yet is simultaneously detailed for administrators when establishing information in each module, i.e instituting a new policy. My relationship with support and technical staff is excellent - 5 stars

I haven't figured out how to adapt or fully utilize Competencies easily. For example, if there are 3 - 5 specific areas and within each area there are ~ 7-10 key locations and in each location reside ~100 competencies. An Assessor/Assesee would have to manage requests and approvals for the remainder of their days. I haven't quite figured out how to engineer this feature to my specific industry needs.

Thank you for the amazing review! We're so happy we can provide you with a software that meets all your needs! We would love to set you up with our implementation expert to help you out with competencies! Please contact support@workhub.com and we'll set it up for you.

Cost - the program is very reasonable considering the access to training programs within the system. Communication - I appreciate the ease in publishing safety bulletins or alerts to all of our workers.

The only Con I can come up with is that the software appears to do more than what we use it for. I am sure there are other uses we could establish at our company, however, the time I need to invest in learning further has been hard to come by.

This is a very user friendly software to set up as well as roll out to a large group of workers who have various levels of computer skills. It is easy to track training including certificates which I find makes my role easier. Keeping track of 500 employees individual safety training is a full time job and Workhub has simplified this process. It truly is the iPhone of safety software- user friendly, streamlined and you wonder how you ever worked without it!

There has been requests by management level employees to be able to have more visibility on metrics especially in regards to Action Items. We like to have visibility on which areas in our company are lagging and also seeing percentages ie: Action items down 30% over last month type stats. Executive level has mentioned wanting to be able to see their subordinates workers stats- so seeing more than 1 level below them.For example, the Procurement Director would like to see not only the Stores Managers compliance, but the Stores Manager's direct report compliance as well.

Tracking capabilities of expiring tickets or annual review of policies is so simple. Workers can access copies of their training tickets wherever they are if they require a copy. Long list of training courses available with the subscription. Tickets are provided after course completion for a record for the workers to carry.

I wish more tracking could be done HR-wise on the worker screens. It would be nice to be able to track any discipline given to workers.

This is my first day of using the software. It is entirely user friendly and easy to navigate through. There are so many options for various different features of which I have only been able to scratch the surface of. Though in my review some of the features, I am utterly impressed at their functionality in managing employees, trainings, invitations and many other intricacies made available by Workhub

When I find one, I'll let yuh know! Till then, know that there are none!

Easy access to training videos. cost per worker is very good factor. support is very good in returning calls. having all documents stored with 1 app

Sometimes training is required for a particular employee. Workhub can't separate these training without changing location of employees every time. Then you have to return the employee to the original location after training completed. On the training videos it should be indicated if it is CCOHS compliance

Thank you Michel, for taking the time to leave us this feedback! We are glad to hear that you are enjoying your experience with Workhub.

I really like the ease of use that Workhub has. The workers I signed up, didn't have any issues navigating the Workhub platform. I like the ability to upload my own custom courses.

It would be nice if Workhub expanded the documentation reporting options. Reports are limited and cumbersome. More options for customizing the existing courses and a way to assign a single person to a specific course (usually for remedial training).

Thank you for your kind words, Jill! We're glad you're happy with our Software and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful.

I love that you are able to take care of nearly every feature of your HSE program through WorkHub. My most used features are the Action Item and online training features. I love that WorkHub is simple to use, but also has a lot of advanced features that you can use to ensure worker and document compliance. WorkHub has made doing safety audits super simple!

The only negative I believe that WorkHub has is that there are sometimes small bugs with some of the features which will cause the page to reload and you to lose the progress on that page. However, whenever I've spoken with their customer support regarding any issues; they are extremely friendly, respond quickly, and are very helpful.

This platform is user-friendly, the chat support or phone in is reliable and helpful with followup if required. The layout of the platform is easy to understand with pop up user guides when you hover over the icons mostly.

It is frustrating when the course will not acknowledge the certificate due to not setting it up in the right sequence. This was a learning curve that support help me to get through.

Thank you so much Tanya M, for your positive feedback! We are glad to have you as our customer and to see that you are enjoying Workhub Software.

online courses cover basic awareness courses for new hires during orientation, helps us save on xternal course costs.

Meeting features, not the easiest to use.

Thank you for the great review! We're so happy we can cover you on those course costs! ;)

There were no pros to this system, other than the minimal monthly fee for users.

Nothing about this system was effective. The customer service/support was laughable, we went through multiple account representatives that were unprofessional and sporadic. The reporting/features were amateur and the list of "bugs" within the system became so long it was impossible to keep up with the issues.

We are sorry Renee, to hear about your negative experience with our Software. That is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at support@workhub.com. We will be more than happy to help you with the issue you have experienced.

Ease of use for workers, Easily observe compliance, Easily add company specific training, whmis, tdg and other courses included in the cost

Not able to work offline. Not able to assign multiple roles to a worker - HSE Committee Representative required the created of a new title to ensure compliance with training

It makes us incredibly happy to know that we were able to help you Shawn, achieve your goals. We'll continue working hard to provide you with an excellent experience.

Ease of Use. Consistent method to deliver training to 300+ employees in 25 locations. Ability to track all health and safety information for 25 sites and 200+ pieces of equipment.

No cons were added to this review

We love that we can maintain crew certificates, assign and track compliance and monitor progress of those items assigned. We also love how easy it was to transition our low-tech crews to this platform. Customer service is absolutely top notch! We have eliminated a $6000 annual program that only did a fraction of what WorkHub can do. We also love the rewards program.

The custom documents could use some improvement but we've submitted our suggestions through the WorkHub feedback tool and love that we can see, and vote, on all other suggested upgrades

The ability to easily post and update policies and have a digital signature from each person as to when a course was done, policy read etc. Also really like the bulletin feature, our staff works 24 hours and this allows everyone to receive the information we need to send out in a timely manner.

While on the phone, seeing all the information on the courses to complete doesn't always show up, or is hard to find. Updating the mobile version to make it more user friendly would be the biggest complaint we hear from our staff.

Thank you for the great review and the insightful feedback! We are currently working to update our mobile site in order to make it more user friendly and easier to navigate. Stay tuned for the updates!

SafetySync is continually improving the software, and it is easy to use, and the flow seems right, The ease in which the workers can see their progress through their portal.

Hate the cartoon like figures on the training courses. Not being able to customise the reports upload section, but in having said that, I always get help from SafetySync if I am trying to do something, and it doesn't work, they will point me in the right direction and give recommendations. At this point, I believe SafetySync is still evolving.

User-friendly, change log notifications tell user about new features that have been implemented to enhance the user experience.

No cons were added to this review

Ease of use and overall functionality, but even more than that, the willingness of the developer to incorporate suggestions as well as the ease of working with support staff who are always helpful and available to assist and to correct issues or problems that may arise.

An expanded contractor management function would be helpful

Easy to add our training and documents to the software. Seems to easily integrate with existing systems.

It seems most people are STILL bad at using online systems... because people get confused with the employee portal and find it hard to navigate. I suspect this issue will fade as the next generation will identify more with systems and computer-based interfaces. But for now, it's still funny and frustrating at the same time. Perhaps there can be a button that can toggle on and off which would allow popups to direct people - or notify - of various buttons they can click and why.

The interface is very user friendly, and it is very easy to navigate your way on all elements of the website

The Duck Logo for a Safety Work Hub is inconsistent with the service the website provides. A better Logo which on one look conveys a construction safety or general safety impression would be ideal. Addition of few more courses, for e.g. H2S awareness, CSO (Common Safety Orientation) etc.

Great selection of courses. Great ELM. Easy to navigate.

I wish it had a better HMS management system, JHA's and Incidents etc.

Thank you Jon, for taking the time to leave us feedback! We are glad to hear that you are enjoying your experience with Workhub.