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Recommended
Sharon L.
Retail, 5,001-10,000 employees
Used daily for 2+ years
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Overall experience is positive. We pay for support but usually only have to use it a few times per year. Application is easy to use.
Asset Management and depreciation are most impactful. Overall we find the application easy to use with limited training required of new staff. I have been with Monro for almost 9 years and this is the only asset management software that's been in use since I started.
1. Not interfaced with our general ledger2. No ability to connect related assets together (traditional parent child). For example, use tax assets. We can't run a report of all of the assets that we pay use tax on and get the corresponding use tax assets automatically. We currently reference the "parent" asset in the description of the use tax asset.3. Transfer report does not contain "company...
Kelsey K.
Computer Software, 201-500 employees
Used weekly for 1-2 years
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We have had trouble getting the reports we need. We have also had issues getting the implementer to take accountability for correcting errors he made. He seems to think that we should be fixing his mistakes ourselves. I think the system as a whole is very powerful, but our setup did not go well. The assigned analyst was not able to help guide us in decision making when it came to our data. It was as though he was unfamiliar with the standards established for the handling of fixed assets.
Ability to sync with our ERP (Sage Intacct) to automatically post depreciation entries and create assets fom the AP module; robust controls and fields
Our implementation analyst was not very knowledgeable about the system, he had a hard time understanding our questions and guiding us in decision making. The system is pretty expensive, and seems to be very powerful, however the reporting is not intuitive. Getting answers to questions about report availability has been difficult. Mistakes were made by the implementer during system setup and some are still not corrected nearly a year later.