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Sage X3 vs Listen360 Comparison

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Overview

Category Leaders

Sage X3 is a cloud-based solution designed to help businesses within manufacturing, distribution, chemical & food & beverage...

Listen360 is a customer engagement software designed to help businesses of all sizes collect and manage client feedback,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

18

28

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.8

5

4

3

2

1

27

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The structure of the software is good and allows for good navigation. It has some standard features that are good.

MC

Matthew C.

Sage X3 is good software with a very robust set of features. Tasks such as completing quotes and orders are easy to complete.

KG

Kraig G.

We have learned that we have a very robust system that we need to take advantage of.

TP

TRACY P.

Pros

L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.

DG

Dan G.

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.

MF

Michael F.

Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.

AR

Anonymous Reviewer

Cons

As an administrator I always have problems when it comes to support and debugging problems presented in the application in which many of them are not documented properly.

Daniel R.

There are two many bugs for what is charged in maintenance fees. Sage is way too difficult to deal with and are surprised that users are unhappy.

MK

MARK K.

Customer Service is TERRIBLE!!!! Customer Support leaves a lot to be desired, but we are forced to use it for the high price we pay in maintenance.

MK

MARK K.

Cons

I can't think of anything that I dislike about the software.

AR

Anonymous Reviewer

The number of clicks to get to the screen to address a at risk user.

Matt H.

The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

DH

Diana H.

  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features128
  • "What If" Scenarios
  • 360 Degree Feedback
  • 3PL Management
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Audit Trail
  • Backorder Management
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budgeting/Forecasting
  • CRM
  • Call Reporting
  • Cash Management
  • Check Processing
  • Check Writing
  • Check-in/Check-out
  • Collections Management
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Consolidation/Roll-Up
  • Contact Database
  • Core Accounting
  • Cost Tracking
  • Currency Management
  • Customer Experience Management
  • Customer Segmentation
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Demand Forecasting
  • Distribution Management
  • Document Management
  • Duplicate Payment Alert
  • EDI
  • ERP
  • Electronic Payments
  • Email Reminders
  • Enterprise Asset Management
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Forecasting
  • Fraud Detection
  • General Ledger
  • HR Management
  • Import/Export Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Processing
  • Item Management
  • Job Costing
  • Kitting
  • MES
  • Maintenance Management
  • Manufacturing Inventory Management
  • Manufacturing Planning
  • Marketing Automation
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • PO Reconciliation
  • Partial Payments
  • Performance Metrics
  • Point of Sale (POS)
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification
  • Production Scheduling
  • Profit/Loss Statement
  • Project Management
  • Pulse Surveys
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Receivables Ledger
  • Receiving/Putaway Management
  • Recurring Orders
  • Recurring Payments
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Retail Inventory Management
  • Returns Management
  • Revenue Recognition
  • Review Monitoring
  • Review Notification
  • Review Request
  • Risk Management
  • SEO Management
  • SKU/UPC Codes
  • SMS Messaging
  • SSL Security
  • Safety Management
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Serial Number Tracking
  • Shipping Management
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Special Order Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tax Management
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time & Expense Tracking
  • Transportation Management
  • Trend Analysis
  • Vendor Management
  • Visual Analytics
  • Warehouse Management
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features72
  • "What If" Scenarios
  • 360 Degree Feedback
  • 3PL Management
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Audit Trail
  • Backorder Management
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budgeting/Forecasting
  • CRM
  • Call Reporting
  • Cash Management
  • Check Processing
  • Check Writing
  • Check-in/Check-out
  • Collections Management
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Consolidation/Roll-Up
  • Contact Database
  • Core Accounting
  • Cost Tracking
  • Currency Management
  • Customer Experience Management
  • Customer Segmentation
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Demand Forecasting
  • Distribution Management
  • Document Management
  • Duplicate Payment Alert
  • EDI
  • ERP
  • Electronic Payments
  • Email Reminders
  • Enterprise Asset Management
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Forecasting
  • Fraud Detection
  • General Ledger
  • HR Management
  • Import/Export Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Processing
  • Item Management
  • Job Costing
  • Kitting
  • MES
  • Maintenance Management
  • Manufacturing Inventory Management
  • Manufacturing Planning
  • Marketing Automation
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • PO Reconciliation
  • Partial Payments
  • Performance Metrics
  • Point of Sale (POS)
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification
  • Production Scheduling
  • Profit/Loss Statement
  • Project Management
  • Pulse Surveys
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Receivables Ledger
  • Receiving/Putaway Management
  • Recurring Orders
  • Recurring Payments
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Retail Inventory Management
  • Returns Management
  • Revenue Recognition
  • Review Monitoring
  • Review Notification
  • Review Request
  • Risk Management
  • SEO Management
  • SKU/UPC Codes
  • SMS Messaging
  • SSL Security
  • Safety Management
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Serial Number Tracking
  • Shipping Management
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Special Order Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tax Management
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time & Expense Tracking
  • Transportation Management
  • Trend Analysis
  • Vendor Management
  • Visual Analytics
  • Warehouse Management
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations36
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier