Sage X3 Features

I was looking for something more customizable than Quickbooks, which it is.

Misleading advertising, said works with Mac doesn't really(yeah if I install it in parallel and buy a new subscription for all my other software in Microsoft parallel). Then refund process was excruciating, didnt refund money and had to follow up several times. Then you have to sign up with Pay for ACH which is worse. The rates are extremely expensive, they make you sign all this stuff before you get the actual rates, I never used service or finished setting up service and closed account with sage. Then a year later I get charges, they won't refund me even though I never used them or finished setting up. Extremely unhelpful.

Customizable features allow us to get the most out of the product. Workflows allow for controls for authorization where required.

Adding in some features required a lot of custom coding. Most notably was allowing for automatic allocations of product that is being cut.

Thank you for your review, it is great to hear that you are able to save time through automation using Sage X3.

Overall, the system is more user-friendly as far as data entry is compared to Sage 500. We were able to customize what was needed, which have improved processes from the previous software.

The software is a bit overwhelming with many options that don't pertain to our business and finding tasks is a bit cumbersome and time-consuming, although given more time using the software may improve this issue. We did have to customize quite a bit that we didn't initially think we would have to, and much of what was customized can't be (or not easily) modified by regular users (crystal reports).

Reliable and predictable management of standard ERP functions. Easy to customize. Web services integrated. Security is granular enough to cover most situations.

After login it takes several seconds to see the landing page. It's difficult to determine cause of some issues and error messages can be cryptic, requiring us to contact support in many cases, even for seemingly simple problems. Use on a mobile device is limiting as most screen layouts are designed for a PC.

Sage X3 has an excellent user interface, it feels like all the icons and elements are in the right place to do the best job possible, keeping our users happy and familiar with all the possible tools within the platform. Importing and exporting data can be done in bulk helping us keep our file central up to date and saving a great deal of time. This tool is not suggested for small companies since the amount of functions and where it is directed goes far beyond, a very powerful tool that has minimal flaws that gradually have been resolved, the tool provides a lot of support when it is implemented correctly which is not easy, and its customer service is not as good as expected of a very powerful tool.

One of the things that have caused us most intrigue is that its error messages are not in our native language, so if we do not speak another language it is impossible to understand what it is about, it would be a good point to improve. The initial configuration of Sage X3 is not as simple as expected, which forced us to hire third parties to make it work and this represented an extra expense that was not contemplated in the investment.

Sage X3 helps companies in the distribution industry meet customer demands and keep costs and waste down by managing the movement of goods across locations, warehouses, or companies. By combining sales, purchasing, and inventory, the software creates a powerful replenishment plan that results in lower inventory levels, no unnecessary distribution, and healthier operating margins.

Sage ERP X3’s human resource module is relatively weak It is not recommendable to smaller markets and industries To know the pricing, a quote has to be requested from the vendor There are no social media tools integrated into Sage ERP X3 There is no live chat support offered in the global website of the product

location and picking tickets are relatively easy to use.

the way inventory counts are performed with the RF scanner are done, at present it has changed the way we do inventory. Prior to an up grade it was simple on the scanning of the bar code. After the up grade things changed on the scanning of the barcode having to answer question after the scan of a location was completed. Yes or no, do you want to delete on scan numbers. What it was before was much simpler.

Thank you for your review of Sage X3. It is great to see that you would recommend us and please reach out to me at laura.hansford@sage.com if I can help with your scanning issues.

Multi-Site features work well, Lot control/QC features are strong, visual process flows make new user training easy. Home Pages / Dashboards deliver easy access to data for production/shipping/receiving.

Integrated workorder planning functions are not realistic to use in version V9. Online help is lacking in too many areas, error message descriptions are vague.

Thank you for your review of Sage X3. I am pleased that X3 has grown alongside your business.

Sage X3 is platform agnostic, highly flexible and configurable ERP application that meets the demands of an industry governed by FDA, DEA, cGMPs. The financials at its core are solid, allowing for the inventory and manufacturing transactions to be performed with trackability traceability throughout the life cycle of the product manufacturing.

Sage X3 has as it's core language a proprietary 4GL language that has been challenging to find skilled resources with experience coding in.

AP is what we use this for, and it is quite easy to use.

Set up and customization is hard. There are so many menus in the back, to change or update anything it feels like I have to go into several menus. None of which you could figure out on your own - you will most likely be forced to have a 3rd party research and help resolve issues. At least tell you all the menus you have to go into in order to get something to work.

There are a wide range of settings to help make Sage function the way we need it to. The knowledgebase is typically very helpful. If calling in for support, most of the time there is no wait and everyone seems quite knowledgeable.

When you do need a customization, it is lengthy and typically expensive. Apparently this is no longer offered by Sage, so a 3rd party must be used. So far, it is even more lengthy and more expensive....

Sage X3 is a very good tool web-based and responsive, which allows you to easily cover all the processes in the business it's flexible and updatable and scalable.

Document management doesn't exist in the standard version. The attachment option is very poor and difficult to manage and maintain.

Our initial integration team did not our environment correctly. We have been combatting this for years. During this time, our new team is learning of the robust features that we have been missing out on. We are expand and learn.

Cost. Helpdesk option that is automatically included in our yearly fees. We rarely us the Helpdesk based on past experiences. We go directly to consultants.

Es intuitivo , y muy personalizable teniendo los conocimientos

La forma de realizar y probar modificaciones en los informes. Hay que modificar , guardar , ir al ERP , imprimir.... se pierde bastante tiempo. No se puede ver directamente el resultado desde el crystal reports ya que hay que alimentar el informe con parámetros que le pasa el ERP.

I like that X3 works really well for corporations that are made up of many different companies. X3 has the ability to handle multiple separate companies that each one of can be further separated into stock and financial sites that can all share customers, suppliers, G/L accounts, etc., providing smooth consolidation. X3 has a very easy to understand and easily navigable user interface.

I do not like the limited capabilities of the canned reports and queries provided with X3. I also do not like the slow response time from the support staff. The program does not work well with customization because it causes a lot of problems when it comes time for patching and upgrading.

Allows workflow be controlled for this to be authorised Very user friendly as far as inputting data is concerned Ease of customisation to improve the processes being manipulated.

A little confusing with the many options available A little time consuming to finding your end goal, and therefore a lot had to be tailor made to suit our purpose

This is a very functional and complex ERP application. A robust and expensive to support.

The support model is lacking in overall expertise. We have used changed support organizations twice due to lack of knowledge on attempting to implement a 3rd party application. Sharing and collaboration of resources between the organizations is cumbersome and the pricing for this expertise, due to complexity of the application, is very expensive.

Has lots of functionality. can take acre of most of our requirements Good role based security

Proprietary language for modifications. Where do I learn all the commands and see a library of examples? Interface look and feel is 20 years old. only crystal for generating reports.

Stock management and control Variety of data

Access management is not as easy to setup as we would like

Customizable yo whatever your organization may need. Lots of external modules available to fill any specific needs.

Lot of modules that should be “standard” aren’t and require customization. Also unless you have someone who is x3 dev certified you can expect to pay huge money for customization and updates.

Easy to learn Easy to adapt company needs High capacity of develpment and adding new features Great product management Wharehouse management Production management Web app

Lack of some contry legislations Non centralized update management

The MRP system, query tools, and the SEI tool.

Many of the detailed aspects of the system aren't described in enough detail in online help and general documentation.

I like the flexibility, the queries are very easy to use, and easy to create new ones. All data is integrated.

I can't stand Crystal Reports. They take very long to generate, don't export well, and and not user friendly.

the product is easy to use, very flexible, easily customizable, scalable

Document template to be improved, documentation