Sage X3 Pricing Plan & Cost Guide

Sage X3

Enterprise Management

4.28/5 (48 reviews)

Sage X3 Pricing

Free Trial: Available

Contact Sage for detailed pricing information.

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Sage X3 Pricing Reviews

Pros
  • The structure of the software is good and allows for good navigation. It has some standard features that are good.Matthew C.Read the full review
  • Sage X3 is good software with a very robust set of features. Tasks such as completing quotes and orders are easy to complete.Kraig G.Read the full review
  • We have learned that we have a very robust system that we need to take advantage of.TRACY P.Read the full review
Cons
  • As an administrator I always have problems when it comes to support and debugging problems presented in the application in which many of them are not documented properly.Daniel R.Read the full review
  • There are two many bugs for what is charged in maintenance fees. Sage is way too difficult to deal with and are surprised that users are unhappy.MARK K.Read the full review
  • Customer Service is TERRIBLE!!!! Customer Support leaves a lot to be desired, but we are forced to use it for the high price we pay in maintenance.MARK K.Read the full review
98%
recommended this to a friend or a colleague

10 reviewers had the following to say about Sage X3's pricing:

Ed W.

Support Model Needs an Update

Used daily for 6-12 months
Reviewed 2020-12-16
Review Source: Capterra

We are a food manufacturing and distribution operation. Our implementation was, at one time, highly customized. M&A activities and switching support organizations resulted in updates overlaying custom code and loss of custom functionality. The excuse of "That is not our code!" when attempting a recovery is not a viable answer for us.

Pros
This is a very functional and complex ERP application. A robust and expensive to support.

Cons
The support model is lacking in overall expertise. We have used changed support organizations twice due to lack of knowledge on attempting to implement a 3rd party application. Sharing and collaboration of resources between the organizations is cumbersome and the pricing for this expertise, due to complexity of the application, is very expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Does its Job

Used weekly for 6-12 months
Reviewed 2019-01-11
Review Source: Capterra

Pros
Has everything in one place - able to see pricing, supplier, inventory, raw material information Easy search functions

Cons
I thought it could've been a bit easier to use

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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MARK K.

Decent product, But Service and Customer Service leaves a lot to be desired

Used daily for 2+ years
Reviewed 2020-12-16
Review Source: Capterra

Customer Service is TERRIBLE!!!! Customer Support leaves a lot to be desired, but we are forced to use it for the high price we pay in maintenance. Sage's dedication to be difficult to work with and unrelenting nickel and dime services is the reason we have not recommended this product to others in are area or industry.

Pros
The product itself, is very versatile and agile to adapt to our needs without tremendous modifications. I like the General Ledger and AP functions.

Cons
The software manufacturer. The product itself is good, the value for maintenance is not good. There are two many bugs for what is charged in maintenance fees. Sage is way too difficult to deal with and are surprised that users are unhappy. Are experience is it takes a month to get a ticket resolved. Passed around to multiple people and the suggested solution is it is a problem with your system. We can't recreate it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Samuel C.

Great software

Used daily for less than 6 months
Reviewed 2020-05-07
Review Source: Capterra

Pros
I like that most of the screens have very similar paths/functions, i.e, writing up a sales order is very similar to writing up a purchase order.

Cons
I wish that when applying a discount to a price list I was able to search for the customer by name as well as the account number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Iftikhar A.

funtastic solution for distribution operations

Used daily for 2+ years
Reviewed 2017-05-14
Review Source: Software Advice

Pros
Sage X3 helps companies in the distribution industry meet customer demands and keep costs and waste down by managing the movement of goods across locations, warehouses, or companies. By combining sales, purchasing, and inventory, the software creates a powerful replenishment plan that results in lower inventory levels, no unnecessary distribution, and healthier operating margins.

Cons
Sage ERP X3’s human resource module is relatively weak It is not recommendable to smaller markets and industries To know the pricing, a quote has to be requested from the vendor There are no social media tools integrated into Sage ERP X3 There is no live chat support offered in the global website of the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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NIC H.

Overall a good ERP. Keep in mind they have to work for several types of businesses.

Used daily for 2+ years
Reviewed 2020-12-16
Review Source: Capterra

Overall, I've had a positive experience. As with any ERP, there are some things that are frustrating, but of the handful of ERPs I've worked with, it is the most flexible. I think it will be even better when we get to V12 (currently on V9).

Pros
There are a wide range of settings to help make Sage function the way we need it to. The knowledgebase is typically very helpful. If calling in for support, most of the time there is no wait and everyone seems quite knowledgeable.

Cons
When you do need a customization, it is lengthy and typically expensive. Apparently this is no longer offered by Sage, so a 3rd party must be used. So far, it is even more lengthy and more expensive....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great CRM application never faced any issues!!

Used daily for less than 6 months
Reviewed 2018-03-07
Review Source: Capterra

Pros
A big Thanks to Sage team, for provide all one features within one application, which is highly configurable and easy to use.

Cons
Notably expensive. Significant configurability means probably lengthy setup time. As its built on Salesforce force.com platform, it was plus for my company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TRACY P.

A new look at our sytem

Used daily for 2+ years
Reviewed 2020-11-19
Review Source: Capterra

We have learned that we have a very robust system that we need to take advantage of.

Pros
Our initial integration team did not our environment correctly. We have been combatting this for years. During this time, our new team is learning of the robust features that we have been missing out on. We are expand and learn.

Cons
Cost. Helpdesk option that is automatically included in our yearly fees. We rarely us the Helpdesk based on past experiences. We go directly to consultants.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Francis G.

Sage X3 delivers faster, simpler and flexible ERP designed for the cloud at a fraction of the cost and complexity of typical enterprise ERP

Used weekly for 6-12 months
Reviewed 2017-10-16
Review Source: Software Advice

Transform how your company competes and grows with a faster, simpler, and flexible business management solution, at a fraction of the cost and complexity of typical enterprise ERP systems. From procurement to warehousing, production, sales, customer service, and financial management, Sage X3 introduces better way to manage your entire business, on a global scale.

Pros
Faster, simpler and flexible to implement and quick return on Investment(ROI) and fully integrated to Sage X3 people HR solution.

Cons
Sage X3 should have more verticals for industry specific solutions.More marketing and exposure especially in Africa.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael M.

Sage Review

Used daily for 6-12 months
Reviewed 2020-05-07
Review Source: Capterra

Overall experience has been good with the exceptions listed above. Allowing us to consolidate software is our goal.

Pros
I like the look a feel of the system and ease of opening other functions from the same screen.

Cons
System isn't designed for the chemical industry. A lot of mods or customizations have to be made for the system to support our needs. There is always a solution but there is always a cost as well. will be well over budget once everything is working the way it was presented.

Response from Sage


Thank you for your review, hopefully Sage X3 will continue to help your business consolidate your enterprise software.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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