Salesforce Service Cloud vs Akio Comparison

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers...

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

232

170

35

6

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

Pros

Cons

One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.
Lack of pdf generation on clicking of custom button is a MAJOR limitation. Very poor customer support.
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.

Cons

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features97
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automatic Call Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Case Management
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Natural Language Search
  • Online Forums
  • Order Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Semantic Search
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Voice Mail
  • Website Integration
  • Work Order Management
  • Workflow Management
  • Total features38
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automatic Call Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Case Management
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Natural Language Search
  • Online Forums
  • Order Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Semantic Search
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Voice Mail
  • Website Integration
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations110
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Salesforce Service Cloud vs. Akio

See how Salesforce Service Cloud and Akio stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.