Salesforce Service Cloud vs livepro Comparison

Salesforce Sales Cloud

HubSpot CRM

Confluence

Freshdesk

ServiceNow

Salesforce Starter

KMS masters

Easy to use. Great customer service. Helps staff deliver best customer service and share knowledge. 

Couldn’t live without it

livepro Knowledge Management software is perfect for OMNI Channel Customer service delivery support

Livepro has given us an excellent opportunity to easily review and present our content in a modern way, that is still suitable for the staff.

Excellent program with flexibility

Helps greatly with solving customer queries hence good customer service.

All our information at our fingertips

Fantastic! All staff are Service focussed and always willing to assist.

From zero to hero!!

For our business it has become the source of truth which is very important in a service centre. 

As an end user of this product I love how simple it is to navigate

A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. 

Industry leading knowledge management system

LivePro has been painless to introduce with great training and assistance from LivePro when initially implementing in our call centre / customer service team.

LivePro - A great way to ensure our customer service team has the knowledge.

Increased efficiency, higher quality, higher staff satisfaction and engagement.

livepro has allowed me to create and share extensive knowledge and achieve great performance.

Livepro is a powerful tool that empowers and gives confidence to your Customer Service Officers to provide consistent quality information to customers efficiently and competently. 

Livepro - A 'Game Changer'

The customer support from livepro had been really responsive. They really have a culture that gets customer service and they are a joy to work with.

livepro is the best Customer Knowledge Management system I have ever seen

Would highly recommend Livepro not only for their great software but also the customer service and support that really makes them a pleasure to deal with.

LivePro has really lifted our ability and efficiency in accessing the right information easily. 

A great Hub for all our Knowledge

First time resolution improvement
Reduced handling time by 30%
Training and induction  time reduction  from 6 was to 1 week
Faster time to productivity for new customer support staff 
Back office processing and compliance areas significantly reduced handling times and accuracy  by have step by step guidance to complete tasks. 
Audits were much easier to pass 

Delivers on all promises. Easy to use, quick answers, never goes down, is my most important system

The customer support is awesome!

Great Knowledge Management Tool

Made life for our call centre so much easier! 

Livepro has been a breath of fresh air to our organisation. By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable. With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing. 

Highly recommend Livepro

Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. 
There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables.  
Thoroughly recommend this product!

A Fantastic tool for a Customer Service Centre!

Currently we have practice guidance and instructions for staff that are unclear and are presented in a complicated way. Livepro allows us to present this information in a clear, stepped out process that is easy to read and understand. 

Great Product and Really Easy to Use

Overall, Livepro is the single most important tool that allows us to ensure we are maintaining a high standard of service for our customers; being consistent in the information we provide; and aligning with the requirements, legislation & policies of our organisation. Having Livepro has given our contact centre the ability to take on board new projects & business in a short space of time; knowing that our staff will always have up to date knowledge & information at their fingertips; enabling us to have confidence in the outcomes we are achieving. I can't speak highly enough about this software solution.  

Housing Direct

Providing a simplistic end-user experience to enable access to the required information, knowledge, and reporting is key to our success. Livepro provides an easy-to-use administration and build/ architecture interface. This enables us to create, curate, and design the platform the way we need it to best support our business needs without having to rely on complicated development coding, etc. 
The simple navigation throughout the platform for an end-user is highly beneficial in ensuring maximised efficiencies and meeting the service matrix. coupled with the powerful reporting insights, livepro provides deep data insight capability to drive quality coaching and improvement conversations.
There are too many benefits to list here, the key for us is the data-driven insights to ensure optimisation and delivery of best practise through simple, easy and effortless delivery of information at your fingertips, when and where you need it. 

If you are looking for an all-round knowledge tool that will support frontline success/ information delivery success, with in-depth reporting and data insights, livepro is truly the tool to use. The support is brilliant and the team are always there to support when needed, the online self-service portal is super helpful as well. The business is always open to discuss my needs and will work with us to find the best solution if it doesn't already exist. The Customer-centric mentality that is part of the livepro DNA is evident in the design & simplicity

Knowledge & Vision

Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with.

The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way.

Elevating the Customer Experience Journey for Knowledge Content

Compare Salesforce Service Cloud and livepro based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Appointment Management

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Automated Scheduling

Automatic Call Distribution

Autoresponders

Availability Management

Billing & Invoicing

Blended Call Center

Budgeting/Forecasting

Calendar Management

Call Center Management

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Capacity Management

Case Management

Catalog Management

Change Management

Chat/Messaging

Client Portal

Code Enforcement

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Configurable Workflow

Configuration Management

Contact Database

Contact Management

Content Library

Content Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Delivery Tracking

Discussions/Forums

Dispatch Management

Document Management

Document Storage

Drag & Drop

Driver Management

Electronic Signature

Email Alerts

Email Management

Email Templates

Email Tracking

Employee Database

Employee Management

Employee Scheduling

Equipment Maintenance

Event Logs

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Storage

Fixed Asset Management

For Call Centers

For Insurance Industry

For iPad Devices

Forms Management

Fuel Tracking

Full Text Search

Salesforce Service Cloud

Android

Web-based

Windows

iPad

iPhone

Director of Development

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Owner

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

Recruitment Specialist

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

Account Development Manager

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

Senior Regional Consulting Manager

Great and positive experience with this product. A big investment but will give you tools to make you successful.

Director of IT and Operations

The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.

Operations Team Lead

Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients.

They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.

Rooms control

I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.

Database Administrator

The features available in this software make this product outstanding the market. The customization that can be made on this platform makes this product to be used by most of the orgs.

Mobile Learning Specilaist

Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.

President

Similar to the product that salesforce bought and then killed DESK.com.

Youth Orchestra Administrator

The ability to create profiles for each unique individual that passed through my organization, and track their involvement is critical to my organization's ability to grow.

Copy Coordinator

Overall it does what it should and for the price it's great also.

The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.

Account Manager 

Customer service is always open to answering new questions and looking at ways to continue to improve their relationship with the users and ease of use.

Business Development Manager

Good tool to visualize sales results in different locations.

Occasionally bugs, nothing ever serious. If i had to be nit picky, i would say that sometimes when you are filtering, errors arise, but this is few and far between.

Salesforce Service Cloud screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

With Salesforce Starter, find more leads to fuel growth.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them.

Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your team do their best work together.

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Salesforce Service Cloud vs livepro Comparison

Salesforce Service Cloud

livepro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives