SAWIN Features

SAWIN

Secure Platform. Complete Automation

4.36/5 (11 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Automated Quoting
Automated Scheduling
Automatic Backup
Bid Management
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Change Order Management
Client Management
Client Portal
Commercial Properties
Commercial/Industrial
Communication Management
Contact Database
Contact Management
Contract/License Management
Contractor Database
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Equipment Tracking
Estimating
Facility Scheduling
File Storage
For Commercial and/or Industrial Electrical Contractors
For General Contractors
For HVAC Companies
For Plumbing Industry
GPS
Geographic Maps
Geolocation
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Lead Management
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Offline Access
Online Time Clock
Payment Collection in the Field
Payment Processing
Preventive Maintenance
Pricing Management
Project Management
Project Time Tracking
Projections
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Automated Quoting
Automated Scheduling
Automatic Backup
Bid Management
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Change Order Management
Client Management
Client Portal
Commercial Properties
Commercial/Industrial
Communication Management
Contact Database
Contact Management
Contract/License Management
Contractor Database
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Equipment Tracking
Estimating
Facility Scheduling
File Storage
For Commercial and/or Industrial Electrical Contractors
For General Contractors
For HVAC Companies
For Plumbing Industry
GPS
Geographic Maps
Geolocation
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Lead Management
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Offline Access
Online Time Clock
Payment Collection in the Field
Payment Processing
Preventive Maintenance
Pricing Management
Project Management
Project Time Tracking
Projections
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Automated Quoting
Automated Scheduling
Automatic Backup
Bid Management
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Change Order Management
Client Management
Client Portal
Commercial Properties
Commercial/Industrial
Communication Management
Contact Database
Contact Management
Contract/License Management
Contractor Database
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Equipment Tracking
Estimating
Facility Scheduling
File Storage
For Commercial and/or Industrial Electrical Contractors
For General Contractors
For HVAC Companies
For Plumbing Industry
GPS
Geographic Maps
Geolocation
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Lead Management
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Offline Access
Online Time Clock
Payment Collection in the Field
Payment Processing
Preventive Maintenance
Pricing Management
Project Management
Project Time Tracking
Projections
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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SAWIN Feature Reviews

11 reviewers had the following to say about SAWIN's features:

Anonymous
(Information Technology and Services company, myself only employees)
Verified Reviewer

SAWIN Pro 3.0 review

2019-04-05

SAWIN's experience level with understanding the operation and needs of the HVAC industry is reflected in their software providing functional software to management both installation and service activities within an HVAC business.

Pros

Imaging, web invoicing, and SAWIN Mobile are now mature enough to be reliable and functional for HVAC office and field staff.

Cons

Fortunately, support staff seem to be able to quickly resolve identified issues and apply appropriate remediation. Mobile credit card processing should be better integrated with the SAWIN Mobile app to make it easier for field staff to take and process service payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Chuck D.

HAVE COMPLETED 3 FISCAL YEARS WITH SAWIN AND NOT THE FIRST COMPLAINT

2018-12-11

We are able to respond quicker and provide a better class of service to our customers due to SAWIN's real-time mobile module.

Pros

The web-mobile invoicing from the field improves cash flow, reporting deadlines and makes your field technicians more efficient, in addition to improving your back-office processing.

Cons

We have been on SAWIN through 3 fiscal years and I have no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark C.

Good product

2019-08-02

My overall experience with SAWIN is it allows my guys to do their paperwork neatly, quickly (because of the talk to text feature) and sends the invoice to our customers immediately.

Pros

Creating checklists for my techs and the mobile apps for my techs

Cons

You are limited on how to get KPI's for techs, and they are not always representative of the "real" dollar value that each tech generates

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey A.

Verified Reviewer

Service Automation - The Perfect Software for Home Services Companies, HVAC, Plumbing, Electrical

2018-11-13

Their customer service is great and the developers are easy to work with.

Pros

Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.

Cons

We have been using this software for 20 years. We have no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hunter L.

Stuck In the past

2020-04-15

Pros

The functions of being a dispatching and accounting system just works. Nothing really fancy but work well for what it is.

Cons

Lack of reports or being able to be reactive to changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Translation and Localization company, 11-50 employees)
Verified Reviewer

A Decent Software for Finances

2019-11-08

The whole time I worked with SAWIN the company I was with wanted to change to a different program.

Pros

It stored and maintained financial information as well as offering a scheduler to dispatch with.

Cons

The support team is difficult to work with and the interface has a lot of issues.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian C.

Complete business software system and great support.

2018-12-14

They continue to impress us each and every year with the level/availability of customer support and the growth of the system. The mobile piece of their system has reduced our costs, increased our rate of work flow, and provided our team with valuable information all from any internet device.

Pros

The SAWIN system is one of a few business software systems that handles all aspects of running a successful contracting business.

Cons

However, with a little training and experience it becomes easy to follow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roseann C.

Easy to Use

2021-12-03

Although tedious to get set up, this program has brought years of ease of use for dispatching technicians, bringing up repair history, renewing service maintenance agreements and much more. We've been satisfied for many years with SAWIN.

Pros

Separating customers by different criteria to market (for example, everyone with a humidifier to get notice of time to change water panel)

Cons

Had to schedule service that was almost never the same day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura J.

The Whole Package

2021-12-02

Probably the best shoutout I can give SAWIN is their exceptional customer service. Every time we have an issue or need help with the software, they provide what we need.

Pros

This software is the heartbeat of our daily operations. We have been a customer of SAWIN since the late 80's and appreciate the high quality of customer service that we always receive!

Cons

Unfortunately, we have yet to tap into and use all the features of the software but hope to work on that in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JoAnne O.

Review SAWIN

2020-12-10

My overall experience with SAWIN was pretty good, it would have been better with more support or training and that isn't completely SAWIN's fault.

Pros

I found it much easier to work with ServiceTitan and they have a great online support team that I didn't have with SAWIN.

Cons

To move between modules within SAWIN where not always easy to do or figure out how to do but it did get better before we switched programs.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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ERIC B.

SAWIN - An Users Experience

2019-08-02

Pros

I find it to be a very easy to use and well developed model for effective communicaiton with my technicians out in the field.

Cons

I have yet to find any negative issues in this program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more