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FieldInsight vs ServiceWorks Comparison

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Overview

We help Systemise & Automate HVAC businesses using leading edge job management workflows designed to solve problems for the...

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.1

5

4

3

2

1

12

2

4

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

Pros

Not enoughreviews yet

Pros

I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Their system is very user friendly and I love the customization for their format.

Cons

Not enoughreviews yet

Cons

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
You name it and it either is still not working or has broken multiple times in the last few months.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features143
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Batch Processing
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Disposition
  • Callback Scheduling
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commission Calculations
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Defect Tracking
  • Delivery Tracking
  • Demand Forecasting
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Tracking
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Lawn Care
  • For Mechanical Equipment
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Graphical Workflow Editor
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • IT Asset Tracking
  • Import/Export Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Manual Time Entry
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overtime Calculation
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Point of Sale (POS)
  • Preventive Maintenance
  • Prioritization
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Transaction History
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Web Forms
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features192
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Batch Processing
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Disposition
  • Callback Scheduling
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commission Calculations
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Defect Tracking
  • Delivery Tracking
  • Demand Forecasting
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Tracking
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Lawn Care
  • For Mechanical Equipment
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Graphical Workflow Editor
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • IT Asset Tracking