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Overview

Category Leaders

[New] Now with Automations! Grow the business you always wanted. Service Autopilot is scheduling software that will automatically...

Arborgold is a customer management software for tree, lawn & landscape companies to streamline business processes from estimates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

47

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

129

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

126

5

4

3

2

1

78

22

10

8

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.6

55

5

4

3

2

1

41

9

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
I have had the privilege of metting quite a few of the staff as well as the creators, and they are very devoted to making this the best software for any business that expects more.
Service Autopilot has been great for us, we are continually impressed with their customer service, training, and the benefits it has and is brining our company.

Pros

Customer service is excellent. Great response time and very helpful creating templates and answering questions.
The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts.
Every single customer service representative I've interacted with has been top notch and incredibly friendly and helpful.

Cons

The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
The system has slowed to a crawl; very frustrating. Reporting is difficult to use.
In fact, their latest release, V3, is a disaster. The interface is unforgivingly bewildering.

Cons

Everything, every command, took multiple clicks, forever to refresh, just poor design and half the time I was on the phone with support for the same problems over and over again.
The biggest complaint I have is not being able to any invoicing, accounting, deposits from Mobile Estimator.
Gave Arbor about 5 years while the used my buisness to beta test their flawed software. Could not have been a bigger waste of time.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features90
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Estimating
  • File Storage
  • Fleet Management
  • For Arborists
  • For Janitorial Services
  • For Lawn Care
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Landscape Design
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payroll Management
  • Pesticide Usage Tracking
  • Photos/Images
  • Property Layouts
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Vegetation Mapping
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features68
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Estimating
  • File Storage
  • Fleet Management
  • For Arborists
  • For Janitorial Services
  • For Lawn Care
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Landscape Design
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payroll Management
  • Pesticide Usage Tracking
  • Photos/Images
  • Property Layouts
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Vegetation Mapping
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations6
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations7
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

KZ
AvatarImg

Kim Z.

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

Excellent customer service

Reviewed 4 years ago
Pros

Arborgold's customer service is outstanding. They are so helpful and always make sure your questions are answered and your problems are solved. CSR isare my go to for the issues I've encountered. They are always willing to take the time to not only fix the problem but teach me how to fix it the next time it occurs.

Cons

Sometimes the wait times for customer service can be long.

JG
AvatarImg

Josh G.

Environmental Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Arborgold logo

Arborgold

Positive

Reviewed 3 years ago

Very good. We are happy with this service.

Pros

Very professional and nice to show our clients a quality product.

Cons

Takes a while to understand how to utilize this software to fullest potential. Kind of expensive

DL
AvatarImg

Dale L.

Recreational Facilities and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

Arborgold Review

Reviewed 3 years ago
Pros

Great customer service who replies quickly Very user friendly Great online training programs Easy Quick book exporting

Cons

Update google maps more often. Front of home views

DQ
AvatarImg

David Q.

11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Arborgold logo

Arborgold

Intital setup was very difficult and time consuming

Reviewed 5 years ago

Customer support and training is definitely worth the price when you're setting up.

Pros

Has great features like route optimization, crew scheduling and lets you track inventory. Their customer service is great.

Cons

The software, all in all, is very sluggish. Toggling through items on a page or shifting through pages was very testing for me.

BM
AvatarImg

Brian M.

Chemicals, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

Reps is AWESOME

Reviewed 4 years ago

Been with arborgold for about 11 years now and the customer service has been awesome.

Pros

I am writing this review because of the great customer support that reps provided me. He was prompt with the feedback from e-mails and when we scheduled a time to speak on the phone he called me at exactly the correct time. He was able to easily communicate what the issue was and how he could correct the problem for me. Furthermore, he moved some jobs in away that made my life much easier. VERY HAPPY

Cons

NOTHING. Whenever their is an issue, they are quick to resolve it. The updates they provide for the software keep us up to date.

AL
AvatarImg

Alyson L.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

Best customer service and software

Reviewed 4 years ago

Very user friendly and smooth working software.

Pros

I enjoy working with this software for how easy it is to use. Very user friendly and if not their customer service is very attentive and helpful!

Cons

None come to mind. I have had an issue with a staff member but nothing too serious. It happens, not everyone is great at customer service. Reps have been very friendly and helpful!

AvatarImg
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Tom B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Arborgold logo

Arborgold

Best Management Software Around

Reviewed 6 years ago

From the day we first purchased and started using ArborGold almost 20 years ago, we've never looked back. With the aid of ArborGold, we've stayed in the forefront of our industry, providing the customer service our base of over 28,000 clients have come to expect. From the moment they contact our office, to the time we provide a proposal and subsequent service, this software allows us to manage our company in a way none other could. And as for Customer Service - no others can compare.

Pros

No pros were added to this review

Cons

No cons were added to this review

AvatarImg
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Sergio M.

Verified reviewer

Automotive, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Arborgold logo

Arborgold

powerful tool with best customer service

Reviewed 4 years ago
Pros

Easy to use, that means you don't have a hard learning curve. It can be adapt to any company size due to it's functionality, the customer service is brilliant, they will get back to you quickly and solving all your problems.

Cons

There are a few bugs, although when you report them they are usually sorted on the next update.

CW
AvatarImg

Caitlin W.

Environmental Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

Personal Experience - Use of Arborgold and Contact with Support

Reviewed 3 years ago

Has helped streamline the work day and communications between the office and the folks out in the field. Anytime I have run into an issue customer support has been quick to help and easy to contact. They also seem to genuinely care about keeping your business running smoothly.

Pros

Many useful features. Arborgold communicates with many third-party apps and programs, such as Twilio and Google Maps, taking some of the work load off staff. Every single customer service representative I've interacted with has been top notch and incredibly friendly and helpful.

Cons

Would love to see more customization options with automated appointment reminders, such as changing or removing the time stamps.

TQ
AvatarImg

Theresa Q.

Environmental Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Arborgold logo

Arborgold

Awesome customer support

Reviewed 3 years ago

Our company was very paper driven and re-creating information occurred frequently. Arborgold provides seamless transition through our processes. Have found history and tracking information that is available very helpful.

Pros

Seamless workflow capabilities. Can take customer information from initial call, create proposal, work order and then invoice. Large variety of reports available. Flexibility for setup to match company needs. Customer service is excellent. Great response time and very helpful creating templates and answering questions.

Cons

Large amount of flexibility for setup. Can be difficult to think through and transition from old processes to getting Arborgold setup and staff acclimated. Nice to have options - but need to work through some jobs and determine how you want services and crews to be configured.

WC
AvatarImg

W Curby H.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

Arborgold

Reviewed 3 years ago

The customer service is exceptional. They are all very helpful, just what you want in a software company. If you've ever had a bad experience with a software company, you know what I'm talking about!

Pros

The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts. The job costing is amazing.

Cons

We have a love/hate with the amount of updates, and new uses that they release. They seem to upgrade the program every couple of months.

Vendor response

Thank you Curby for your review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business!

MF
AvatarImg

Meagon F.

Renewables & Environment, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

User Friendly!!!

Reviewed 4 years ago
Pros

Mostly I like how easy it was for me to learn. The customer support is always very helpful. Tonight I was stumped and went on the CHAT at 7:00 and got right on Customer service agent TeamViewer and not only solved my problem but helped me understand my problem going forward.

Cons

Sometimes there's little kinks or funky problems that occur, but it seems the folks at Arborgold are constantly updating and improving.

JR
AvatarImg

John R.

Environmental Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arborgold logo

Arborgold

First Class Service.

Reviewed 4 years ago

Arborgold has always been First Class in every opportunity we’ve had to interact with each other. They are tech support staff who I get to speak to the most offers second to none customer service with lightning fast responses to all my questions. Arborgold understands the value of a customer.

Pros

I’ve had demos with our competition, Arborgold keeps steps simple for efficiency and ease of use. They’re staff has always treated me extremely well addressing all my concerns and fast responses.

Cons

The biggest complaint I have is not being able to any invoicing, accounting, deposits from Mobile Estimator. There isn’t a good way for me to access any of this information while I’m out in the field. When working 12hrs out and about, to come home to get caught up on things I wasn’t able to do while I was out is a little frustrating.

Vendor response

John thanks so much for your positive feedback! We really appreciate you and Rick's Plant Health care. Here's the great news... MobileEstimator is currently under technical development review, so there will be more features, including accounting and invoicing enhancements, arriving throughout this year.

NS
AvatarImg

Nancy S.

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Arborgold logo

Arborgold

Way too slow to be productive...

Reviewed 5 years ago

It's a very expensive software, maybe for a small tree or landscape company it would work but for us not cost effective.

Pros

ArborGold has a lot of capability and features. It's Industry specific so if your'e an Arborist, it has wonderful insight into your business and trade.

Cons

Its platform is access and it runs very slow. When generating reports especially, go get a coffee, do your nails and get lunch because it is a dog. I use Quickbooks too and got spoiled with there split second results. Also, customer service is great when you're buying the product and often absent when you own it. Then any custom reports you need is an upcharge. We switched back to QB...

DB
AvatarImg

Denise B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Arborgold

We are a small arborculture business and we use Arborgold to keep us organized!

Reviewed 7 years ago

The software has tons of potential. I feel like I don't use it to its fullest but the parts I use, the accounting, proposal writing and tracking features are wonderful. The best part is the customer service. They are right there to help when you have an issue or just need to fix a small problem. They are knowlegable, pleasant and willing to help in a timely fashion!

Pros

No pros were added to this review

Cons

No cons were added to this review

SP
AvatarImg

Stacy P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Arborgold

Arborgold Delivers

Reviewed 7 years ago

-At the click of a button we can retrieve all customer data and know where they are in their sales and service cycle. No more redundant typing, saving and attaching of proposals and invoices because we click a button and they are sent directly to the customer. -AG's system analytics have helped us make solid business decisions based on any number of variables we can now track. For example, we now...

Pros

No pros were added to this review

Cons

No cons were added to this review

RM
AvatarImg

Rachel M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Arborgold

If you want to take your business to the next level, this is what you need to compete.

Reviewed 8 years ago

Since we've started using Arbor Gold our business has increased by 30 to 40 percent. It's a game changer. We haven't seen anything that is comparable. We were using another industry-specific software program that wasn't exactly what we needed. Once we moved to Arbor Gold the salesmen had their iPads, the crews had their iPhones, and the office had the Cloud system, one change in the system refreshed everybody's everything, and we were all kept up to date at once. Their tech support is outstanding, their customer service is excellent. I've had programmers make appointments with me very, very early in the morning because I'm on a different time than they are. They really want to improve the program and they figure out a way to make it happen.

Pros

No pros were added to this review

Cons

No cons were added to this review

AM
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Allison M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Arborgold

True Customer Relationship Management Software

Reviewed 7 years ago

If you're looking for a full CRM software, that's specific to the Green Industry, Arborgold is the answer. There are several software providers out there, that perhaps know how to write software, but none of them actually know anything about the Green Industry. Most of what we found was a generic "any kind of service company" software, but all service industries and their corresponding challenges...

Pros

No pros were added to this review

Cons

No cons were added to this review

SP
AvatarImg

Steve P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Arborgold

The best balance of simplicity, full functionality, and cost I've ever seen!

Reviewed 6 years ago

As the owner of a tree service with about 15 full-time year-round employees Sprout was literally an answer to my prayers. We had been using another arbor cultural software for the last nine months, it was confusing, complete overkill, and the only one in the office that knew how to use even 1% of it was the office manager. The mobile app, and field estimating part of the software was completely...

Pros

No pros were added to this review

Cons

No cons were added to this review