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Service Autopilot vs ServiceTrade Comparison

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Overview

[New] Now with Automations! Grow the business you always wanted. Service Autopilot is scheduling software that will automatically...

Category Leaders

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

47

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

70

17

7

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

5

4

3

2

1

181

71

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I have had the privilege of metting quite a few of the staff as well as the creators, and they are very devoted to making this the best software for any business that expects more.
I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
Service Autopilot has been great for us, we are continually impressed with their customer service, training, and the benefits it has and is brining our company.

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
Both the people and the product are great. It is a great fit for our organization.
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Cons

The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
In fact, their latest release, V3, is a disaster. The interface is unforgivingly bewildering.
When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Unable to delete accidental photos from jobs. However this May be a admin issue).
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features144
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Application Management
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Billing Rate Management
  • CRM
  • Calendar Management
  • Call Reporting
  • Call Tracking
  • Categorization/Grouping
  • Chemical Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Duplicate Payment Alert
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • Image Library
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Application Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Cost Reporting
  • Lead Capture
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Payroll Management
  • Performance Metrics
  • Pesticide Usage Tracking
  • Photos / Images
  • Pipeline Reports
  • Predictive Maintenance
  • Preventive Maintenance
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Automation
  • Sales Reports
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Task Scheduling
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Transaction History
  • Unsubscribe Database
  • Vendor Management
  • Web Forms
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features80
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Application Management
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Billing Rate Management
  • CRM
  • Calendar Management
  • Call Reporting
  • Call Tracking
  • Categorization/Grouping
  • Chemical Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Duplicate Payment Alert
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • Image Library
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Application Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Cost Reporting
  • Lead Capture
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Payroll Management
  • Performance Metrics
  • Pesticide Usage Tracking
  • Photos / Images
  • Pipeline Reports
  • Predictive Maintenance
  • Preventive Maintenance
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Automation
  • Sales Reports
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Task Scheduling
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Transaction History
  • Unsubscribe Database
  • Vendor Management
  • Web Forms
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations14
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier