ServiceBox vs Fergus Comparison

Overview

ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling...

Fergus is a cloud-based job management solution for trades and service-based businesses, which takes care of all your quoting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
A$28.90/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(67)

5

4

3

2

1

30

32

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

93

45

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
I love how easy the program is to use, you can jump right into it without any training. Also I like how it is very customizable to the company so any company can make it their own.

Pros

Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients.
It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also.
Fergus have been very helpful. The support team are easy to get a hold off and are very good to deal with.

Cons

However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
Overall, I don't think the program is bad, it just needs some adjustments.
My outside staff are having some functionality problems signing in and out of jobs.

Cons

Email platform being used ends up in spam too much by clients, told by Fergus that this is because the platform used by Fergus is the same as many spammer's.
The inability to customise a health and safety form for staff to access on site and link to the client file. The inability to attach any general files/photos to the client rather than a specific job.
Very hard to delete or void a mistake (new business so still learning).
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features5
  • @mentions
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Assignment Management
  • Attendance Tracking
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Cash Flow Management
  • Client Management
  • Contact Database
  • Contact History
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Automation
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Expense Tracking
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Jobs Board Integration
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Monitoring
  • Partial Payments
  • Permission Management
  • Project Notes
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Timesheets
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features115
  • @mentions
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Assignment Management
  • Attendance Tracking
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Cash Flow Management
  • Client Management
  • Contact Database
  • Contact History
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Automation
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Expense Tracking
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Jobs Board Integration
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Monitoring
  • Partial Payments
  • Permission Management
  • Project Notes
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Timesheets
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceBox vs. Fergus

See how ServiceBox and Fergus stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.