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ServiceBox vs FieldPulse Comparison
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ServiceBox
87pts
FieldPulse
92pts
Overview
ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling...
FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS including...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$
50
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$
65
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
The system is easy to use and super practical. Its a super great asset to have in your tool box.
Pros
For just starting out my business and coming from more expensive software it was the best descision I made to help keep everything organized and flowing. Great choice for any tech to use.
Scheduling features are nice and intuitive compared to your competitors software. Ability for team to easily access service history and customer equipment is also a huge benefit to us.
The Fieldpulse team also has great support that listens to you and actually supports you. They also have a feature called engage that integrates VOIP into their software.
Cons
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Cons
Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.
Software is not working well for us as we have single customers with alot of individual site and units to keep up with.
Hard to view all customers in database at a glance. Only displays a portion at a time.
Key features
- Total features26
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Scheduling
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Scheduling
- Automatic Backup
- Bid Management
- Billing & Invoicing
- Billing Rate Management
- CRM
- Calendar Management
- Calendar Sync
- Cataloging/Categorization
- Change Order Management
- Charting
- Chat/Messaging
- Chemical Management
- Client Management
- Client Portal
- Commercial
- Commercial/Industrial
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Analysis
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Invitations & Reminders
- Email Management
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Tracking
- Estimating
- Expense Tracking
- File Management
- File Storage
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Locksmiths
- GPS
- Gantt/Timeline View
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Material Ordering
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Time Clock
- Overhead Costs Estimating
- PDF Conversion
- Partial Payments
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Photo Capture
- Prebuilt Assembly
- Predictive Maintenance
- Preventive Maintenance
- Pricing Management
- Profit/Loss Statement
- Profitability Analysis
- Progress Tracking
- Project Estimating
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Purchase Order Management
- Purchasing & Receiving
- Quality Control Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Reports
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Summary Reports
- Surveys & Feedback
- Tagging
- Takeoff
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- To-Do List
- Variable Workforce
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features179
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Scheduling
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Scheduling
- Automatic Backup
- Bid Management
- Billing & Invoicing
- Billing Rate Management
- CRM
- Calendar Management
- Calendar Sync
- Cataloging/Categorization
- Change Order Management
- Charting
- Chat/Messaging
- Chemical Management
- Client Management
- Client Portal
- Commercial
- Commercial/Industrial
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Analysis
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Invitations & Reminders
- Email Management
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Tracking
- Estimating
- Expense Tracking
- File Management
- File Storage
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Locksmiths
- GPS
- Gantt/Timeline View
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Material Ordering
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Time Clock
- Overhead Costs Estimating
- PDF Conversion
- Partial Payments
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Photo Capture
- Prebuilt Assembly
- Predictive Maintenance
- Preventive Maintenance
- Pricing Management
- Profit/Loss Statement
- Profitability Analysis
- Progress Tracking
- Project Estimating
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Purchase Order Management
- Purchasing & Receiving
- Quality Control Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Reports
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Summary Reports
- Surveys & Feedback
- Tagging
- Takeoff
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- To-Do List
- Variable Workforce
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations4
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations5
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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