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ServiceBox vs Urbest Comparison

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Overview

Category Leaders

ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling...

Urbest's collaborative job tracking platform allows organisations to seamlessly capture, organise, track and take actions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

600

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

37

50

11

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

5

4

3

2

1

21

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
The system is easy to use and super practical. Its a super great asset to have in your tool box.

Pros

The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers.
And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.

Cons

However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.

Cons

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it.
From taking the decision to having it running, no more than a week passed by.
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features26
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking
  • Automated Scheduling
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Collaboration Tools
  • Commercial Properties
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Dispatch Management
  • Document Management
  • Electronic Signature
  • Email Management
  • Employee Management
  • File Storage
  • For Facility Management
  • For Schools
  • Forms Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Projections
  • Quality Control
  • Quality Control Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Reporting/Analytics
  • Residential Properties
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features84
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking
  • Automated Scheduling
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Collaboration Tools
  • Commercial Properties
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Dispatch Management
  • Document Management
  • Electronic Signature
  • Email Management
  • Employee Management
  • File Storage
  • For Facility Management
  • For Schools
  • Forms Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Projections
  • Quality Control
  • Quality Control Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Reporting/Analytics
  • Residential Properties
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceBox vs. Urbest

See how ServiceBox and Urbest stack up against each other by comparing features, pricing, ratings, integrations, security & more.