App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Service Fusion vs Commusoft Comparison

Add to Compare

Compare similar apps

Housecall Pro logo

Housecall Pro

4.7

FieldEdge logo

FieldEdge

4.2

ServiceTitan logo

ServiceTitan

4.4

Simpro logo

Simpro

4.1

Joblogic logo

Joblogic

4.4

Flobot logo

Flobot

4.9

Good recommendations?

Overview

Category Leaders

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

Category Leaders

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

195

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

244

5

4

3

2

1

140

70

13

9

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.7

203

5

4

3

2

1

157

41

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
We like the software, it does what we need it to do and has improved over the years we have used it.

Pros

Commusoft are superb with aftercare and aftersales. Any questions or issues they will respond very very quickly.
Commusoft is a great tool for our business, great to use and great to operate.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.

Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
Another Broken Software With Crappy Back-End Support.

Cons

I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
The system can lag which can make tasks longer.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features118
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Client Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Commercial
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Asset Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Locksmiths
  • For Oil & Gas
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Industrial
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Material Ordering
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Time Clock
  • Online Time Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photo Capture
  • Photos/Images
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Status Tracking
  • Takeoff
  • Task Management
  • Task Scheduling
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Video Support
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features150
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Client Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Commercial
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Asset Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Locksmiths
  • For Oil & Gas
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Industrial
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Material Ordering
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Time Clock
  • Online Time Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photo Capture
  • Photos/Images
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Status Tracking
  • Takeoff
  • Task Management
  • Task Scheduling
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Video Support
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations21
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

DW
AvatarImg

Derek W.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Commusoft logo

Commusoft

Plumbers diary management

Reviewed 5 months ago
Pros

Commusoft is great for plumbers Diary management, service reminders

Cons

Sometimes commusoft is difficult to navigate small things like deleting items.

RF
AvatarImg

Richard F.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Commusoft logo

Commusoft

good product

Reviewed 4 years ago

is a good service

Pros

we love the way everything is integrated and all under one roof

Cons

unless the higher package is purchased then there is no telephone support but they are very good at emailing replies

JW
AvatarImg

Julie W.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Commusoft logo

Commusoft

For The Plumbing & Heating Industry I Feel This Is The Go-To Product

Reviewed 2 years ago

The Team At Commusoft Are Excellent. All Are Friendly & Very Helpful.

Pros

All The Records For Each Property Are In One Place And Once The Information Is Added It Is There For The Life Of That Customer

Cons

The Service Reminder Aspect Of This Software Needs To Be Streamlined Somewhat For Follow Up Purposes

JW
AvatarImg

James W.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Commusoft logo

Commusoft

Upgarde your buisness

Reviewed 2 years ago

Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough.

Pros

The diary service with keeping all information bout past jobs in one place.

Cons

I wish there was more accessible information available on the app or able to change information on the app better.

AS
AvatarImg

Aaron S.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Commusoft logo

Commusoft

Good software system

Reviewed 9 months ago

Good system very little downtime or breaks in service

Pros

Fairly easy to use with handy support feature

Cons

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us

DB
AvatarImg

Daniel B.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Could not live without it now.

Reviewed 8 years ago

After using other programs and services for a long while and finding that there were mistakes and errors causing many man hours wasted this was a breath of fresh air. Once you have set this up and used it for the first year it begins to make you money. Services that you would have once missed or jobs that you mislaid are a thing of the past. The system takes a little to get used to but the support is very good and fast to respond. There are a few features that could improve it further but it is tailor made for the industry so has great features already. Overall a fantastic piece of software which is currently undergoing an overhaul to improve it further. Would highly recommend for a single man to a large company.

Pros

Ease of use Features Service reminders Job information is easy to find Saves a lot of man hours.

Cons

Maybe a simpler to use mobile app - also some sort of small safety check form when signing off jobs The system can be a bit slow from time to time but nothing serious.

SL
AvatarImg

Sally L.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Good Experience

Reviewed 5 years ago

We are able to give an efficient professional service to our customers

Pros

Ease of use although we are still adapting to the new version.

Cons

Inability to search parts of phone numbers on the new version

PP
AvatarImg

Phil P.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Commusoft logo

Commusoft

Simple to use

Reviewed 3 years ago

all good quick to respond to any issues so great customer service

Pros

good customer base platform that has the information at my finger tips. Gets my engineers to my customers on time

Cons

not much would like to be able to add a landlord address to an already populated address as we need to save the profile.

AM
AvatarImg

Andrew M.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Excellent service, Nisha is brilliant, thorough and a perfectionist.

Reviewed 7 years ago
Pros

How easy it is to use. The whole system is user friendly and would highly recommend to anybody in the service and maintenance trade.

Cons

Would be good to do mass updates

AvatarImg
AvatarImg

Darren B.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Moved from V3 to V4. Migration went smooth lots more features so glad we did it

Reviewed 6 years ago

the best tool we have in the company is commusoft. excellent support and system

Pros

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

Cons

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

SR
AvatarImg

Steve R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Commusoft logo

Commusoft

Commusoft Package

Reviewed 8 years ago

It's a great package for the heating industry. Captures all service reminders and the diary is very easy to use.

Pros

No pros were added to this review

Cons

No cons were added to this review

VL
AvatarImg

Vince L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Commusoft logo

Commusoft

Excellent software makes our job so easy and really couldn't imagine life without it

Reviewed 6 years ago
Pros

Easy to use the automatic service reminders are brilliant as the software is generating its own work so in effect paying for itself, the level of support is also great.

Cons

There is nothing that I do not like about the software. I do wish my competitors didn't have it though

CM
AvatarImg

Charley M.

Utilities, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Cant Fault for Customer Service

Reviewed 6 years ago

Overall Commusoft has changed our business; allowing us to provide our best possible prompt and efficient service with great tools improving our communication, keeping everyone informed every step of the way.

Pros

Commusoft makes our working day easier than we imagined, allowing us to enjoy family time as well as work on growing our businesses. The Software has allowed us to become super efficient for both ourselves and our customers, we regularly have great feedback regarding our prompt and efficient services, we couldn't offer this standard of service without Commusoft.

Cons

I feel there are certain aspects that could be simplified more.Training in our opinion is very expensive we personally would have liked a longer course however the standard is good and the customer service from Commusoft is Outstanding!

KS
AvatarImg

KERRY S.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Commusoft Feedback

Reviewed 5 years ago

We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.

Pros

The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Cons

It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.

RN
AvatarImg

Rob N.

Utilities, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

I would not hesitate to recommend the software and support team at Commusoft.

Reviewed 5 years ago

The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

Pros

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business....

Cons

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

CP
AvatarImg

Carly P.

Utilities, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Commusoft logo

Commusoft

Commusoft Review

Reviewed 6 years ago
Pros

-Easy to find new features -Always new updates and features being added -No jobs can get missed - has a way of catching everything

Cons

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service -Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

Vendor response

Hi Carly, Thanks for the review - we're glad you are having a positive experience using Commusoft. With regards to our van tracking feature, this was designed to be a lightweight and affordable tracking tool that works in tandem to our core job management software. We have recently released improved driver trip reports for this and a couple of other additions. At the moment, we have no plans to expand vehicle tracking further, however, if there is a particular update you would like to see, please email us your thoughts to support@commusoft.co.uk and we will consider any suggestions.

MS
AvatarImg

Michael S.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

The best CRM for plumbing and heating engineers

Reviewed 3 years ago

I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

Pros

Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

Cons

It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

AvatarImg
AvatarImg

Lawrence B.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Great product, forever evolving and moving forward with our expectations

Reviewed 6 years ago

We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Pros

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Cons

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

RK
AvatarImg

Raj K.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Commusoft logo

Commusoft

Commusoft helped us save time spent doing admin work, helped us manage our customers better.

Reviewed 6 years ago
Pros

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that. We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

Cons

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

AS
AvatarImg

Amy S.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

G Jassal Review

Reviewed 2 years ago

We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need.

Pros

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Cons

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

BN
AvatarImg

Ben N.

Mechanical or Industrial Engineering, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Easy to use, and a fantastic tool to run our plumbing and heating business

Reviewed 5 years ago

We have been using Commusoft for a few months now and have found it easy to use, and a fantastic tool to run our plumbing and heating business. Their customer service is excellent and very responsive too. We highly recommend Commusoft.

Pros

Easy to use Functional Fantastic support

Cons

To be honest, we are struggling to think of a negative thing to say.

NO
AvatarImg

Natalie O.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Huge help in making us more efficient. Customer support is fantastic

Reviewed 6 years ago
Pros

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout. We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software. The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Cons

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this. Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

JC
AvatarImg

Jules C.

Facilities Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Commusoft logo

Commusoft

Very good customer service throughout

Reviewed 6 years ago

the debtor chasing will be a lot easier

Pros

Whilst the software is good, it does take a little getting used to as the user interface is drastically different, however the customer service is so good, in particular, that there is no need to panic. However long it takes, her main focus is to ensure you have the best use of the software

Cons

Really that the user interface is quite different, but again that doesn't matter when the CS is so good. Once you get an idea of the work flow, it becomes apparent the way in which you should approach each part of the software

MJ
AvatarImg

Moira J.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Version 4 useability

Reviewed 5 years ago

The team are very quick at getting back to you if you have a question, and if you need anything tweaking on the software to suit your needs they are happy to look in to and adapt it if it's possible. Really excellent customer service.

Pros

Lots of good features to manage the business as a whole in one place - including linking the accounting software for workflow.

Cons

Some ways of doing things can be convoluted, and in version 4 they no longer manage staff holidays which previous versions did.

AE
AvatarImg

Ali E.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commusoft logo

Commusoft

Commusoft Software User Review

Reviewed 2 months ago
Pros

5 stars! This software is a lifesaver! It keeps our business running smoothly. We can do everything we need in one place: invoices, scheduling, and keeping track of the engineers. Plus, the invoices look great and the reminders on invoices and PPM mean no more late payments or maintenance! Big time saver. Customer service is fantastic, always there to answer our questions quickly. Highly recommend!

Cons

On the customers profile, I would prefer to have an option where we are able to select if the customers have a contract with us or not. If so, it would then allow us to input how long the contract period lasts. This will enable us to keep track of which clients have contracts with us and for how long.