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Service Fusion vs BigChange Comparison

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Overview

Category Leaders

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other field...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

195

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

244

5

4

3

2

1

140

70

13

9

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.5

269

5

4

3

2

1

172

68

22

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
We like the software, it does what we need it to do and has improved over the years we have used it.

Pros

Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
Team members have great knowledge of the system and are happy to talk me through what I need to do.
It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend.

Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
Another Broken Software With Crappy Back-End Support.

Cons

Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet.
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features118
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cash on Delivery
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In/Out
  • Code Enforcement
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight Operations
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Restaurants
  • For Schools
  • Forms Management
  • Fuel Management
  • GPS
  • Geofencing
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Cost Reporting
  • Labor Forecasting
  • Lead Management
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Motor Pool
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Production Cost Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Scheduling
  • Risk Assessment
  • Room Booking
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Tire Management
  • Transportation Management
  • User Management
  • VIN Lookup
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features224
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cash on Delivery
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In/Out
  • Code Enforcement
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight Operations
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Restaurants
  • For Schools
  • Forms Management
  • Fuel Management
  • GPS
  • Geofencing
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Cost Reporting
  • Labor Forecasting
  • Lead Management
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Motor Pool
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Production Cost Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Scheduling
  • Risk Assessment
  • Room Booking
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Tire Management
  • Transportation Management
  • User Management
  • VIN Lookup
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

PB
AvatarImg

Phillip B.

Environmental Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

BigChange logo

BigChange

Customer review on BigChange

Reviewed 4 years ago

BigChange is a Very progressive and sportive company

Pros

Customer service / support provided, always helpful.

Cons

Some aspects of CRM not as functionally developed as would like it to be

Vendor response

Thank you for taking the time to complete a review of your JobWatch system, we are thrilled to hear your appreciation of our Customer Service. We constantly strive to be as forward thinking and innovative as possible supporting your company growth by introducing efficiencies in key areas. Over the next 12 months we have an exciting programme of work to add additional functionality to key areas of the system including enhancements to CRM, we look forward to sharing these with you. Thanks again

SB
AvatarImg

Sam B.

Construction, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Great service & customer support

Reviewed 3 years ago

great service.

Pros

Easy to use and multiple functions for each jobs, customizable cards.

Cons

having to enter driver ID every time even when switching some screens.

Vendor response

5 out of 5 across the board !! Thank you for taking your time to review us - so great to hear how happy you are with our service and product. We will call you very shortly to share some good news regarding your driver ID settings... Thanks again!!

BM
AvatarImg

Barry M.

Utilities, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BigChange logo

BigChange

BigChange Review

Reviewed 5 years ago

Great support function, very helpful.

Pros

Very functional and ideal for a service business.

Cons

Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package

Vendor response

Thank you so much for leaving a review it is much appreciated and we are delighted to hear that you find JobWatch such a great product for the Service Industry. As we are committed to continual improvement and to ensuring you get the most out of your software, all your feedback has been shared with our R & D Team. I am happy to confirm that we do integrate with SAGE 50 and will have an integration with Xero released very soon. Please let us know if you would like to discuss this functionality further. Thanks again!

RK
AvatarImg

Rachael K.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Vital to the operations of our business

Reviewed a year ago

Big Change helps his keep track of our busy industry. With a growing customer base, we have everything on one platform and can evidence our works. It provides the best solution for our field engineers to access the relevant areas of the platform and we can track and schedule our resources, fleet, customers and finance.

Pros

Service scheduling and ability to schedule in real time

Cons

we would like a way to be able to track where we are with servicing, provide alerts when jobs are due and ask BG to look at how this can be done. We know through Road Crew that this isn't yet a feature/

NA
AvatarImg

Nick A.

Construction, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Engineers point of view

Reviewed a year ago

All in all very good

Pros

Timesheets, expenses , pdf library, stock taking, vehicle check

Cons

It sometimes runs slow especially when running service sheets on a multiple door site

NT
AvatarImg

Norman T.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BigChange logo

BigChange

Ocean King Ltd

Reviewed 5 years ago

Customer Support is excellent

Pros

Intuative to use, however hard to master. Excellent Customer Service Support.

Cons

Hard to Master. Replacement Fobs are not covered and are expensive.

MS
AvatarImg

Moshe S.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Really good program

Reviewed 4 years ago

Really happy and pleased with it

Pros

It gives you lot of options and the customer service is really good

Cons

It Sometimes can take a bit of time when working on the system

Vendor response

Thank you for your review and your lovely feedback will be passed along to our RoadCrew Customer Service Team. We are pleased that you are pleased!

ND
AvatarImg

Nicola D.

Facilities Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

great service

Reviewed 4 years ago

good service, excellent training and ease of communication.

Pros

ability to have all the information required on one system

Cons

Not very easy calendar use due to the type of work we do.

Vendor response

We work hard to ensure our customers love us so it's great to hear that you are happy with the training you have received and your ongoing service. JobWatch was designed to provide all information in one simple platform so we are glad you are reaping the benefits. Thank you for your review.

BC
AvatarImg

Ben C.

Machinery, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Big Change - Excellent !!

Reviewed 3 years ago

Engineer scheduling is now a breeze thanks to Big change.

Pros

Ease of Use. Scheduling. Customisability. Customer Portal - Booking site. One stop shop for Service Management.

Cons

Option to block the financials from the booking site would be useful.

Vendor response

Thank you Ben for your review, we're so glad to hear that BigChange is helping across the board. It's always great when we can help customers make the most of their experience with us. BigChange

NQ
AvatarImg

Nigel Q.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Director and owner

Reviewed 4 years ago

All from orders from customers pricing to invoice to processed.

Pros

It does just what i need it to do saving time and money

Cons

All good o the customer service side however sales side seem only wanted to get the sales and move on.

Vendor response

So great to hear that your JobWatch system is doing exactly what we designed it to do save our customers time and money from quoting and securing an order through to invoice processing. Regarding the overall sales experience, I just want to make you aware that you always have 24/7 access to our RoadCrew customer service team. Please tap into this team when you need them; it's all part of your BigChange package.

AF
AvatarImg

Andy F.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Best system on the market without doubt

Reviewed 2 years ago
Pros

It does everything that my business requires to be efficient and offer my customers excellent service

Cons

Nothing its near to perfect as can be compared to other systems on the market

Vendor response

Hi Andy Thanks for the glowing review! There is nothing better than reading about how BigChange has helped deliver increased efficiencies and better service for our customers! We would love to help you extract even more value from BigChange so if there is anything else we can help with then please speak with your Customer Success representative or feel free to drop me a note. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com

PD
AvatarImg

Phil D.

Logistics and Supply Chain, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

A Top Market Leading Product

Reviewed 5 years ago

Very good. Customer service team are extremely professional and supportive.

Pros

How easy it was to use and train people on. The functionality and adaptability are first class.

Cons

No issues or nothing that I am not a fan of.

BD
AvatarImg

Bill D.

Facilities Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BigChange logo

BigChange

A helping hand..

Reviewed 5 years ago

We have improved our exchange of information between engineers, office staff and the client, nothing gets missed or forgotten, it is an electronic helping hand.

Pros

The integration of tracking and job management has allowed us to streamline our busy call out service.

Cons

Occasionally, the "one size fits all" package doesn't relate exactly to our specific operation.

Vendor response

Thank you so much for taking the time to leave this review. It's great to hear about the difference BigChange is making to your operation, and we appreciate the feedback. Our product team take this feedback and use it as part of the continuous development and innovation programme that we run.

MR
AvatarImg

Muhammad R.

Facilities Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

The best thing we have done this year!

Reviewed 4 years ago

[SENSITIVE CONTENT HIDDEN] was amazing when he has done the demo at our office. [SENSITIVE CONTENT HIDDEN] were great and the implementation. Honestly, this was the best strategic decision we have taken last year.

Pros

Fast, reliable and full package solution in one place. Implementation team are amazing! Top level service overall.

Cons

Can't fault it and the R&D team at BigChange are working everyday to help us to improve and implement new features.

JK
AvatarImg

James K.

Machinery, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Review

Reviewed 3 years ago

Great product with excellent customer service to support the whole package.

Pros

The ability to remote manage, and the detail recoverable from the system.

Cons

Multiple ways to achieve the same result. System could be simplified, and identify the best way to achieve a certain task. Overall I have very little criticism towards a well engineered management system.

Vendor response

Thanks, James. We take pride in the quality of our product and hope that we can continue delivering a great service in future.

AE
AvatarImg

Alex E.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

BigChange logo

BigChange

Good system

Reviewed 4 years ago

Good, customer service is always good, however charging to make software amendments .

Pros

The system works well for producing invoices and linking with Sage. Its easy for our engineers to use and has increase efficiency

Cons

Its been hard to get the system to work for our specific industry and isnt quite so well suited to a smaller company. Its difficult to get the parts side of the system working.

JB
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Jessica B.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigChange

We couldn't manage without it

Reviewed 2 years ago

Great customer service, every interaction has been friendly and helpful. The team do periodic reviews and check ins.Most to the time the system is user friendly and it's really improved our business, processes, our customer service and we couldn't manage without it now.

Pros

We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job.Engineers have full details of their jobs, it reduces admin time, the financial reports are great. The more we explore the system and it's capabilities the more it enhances our processes.

Cons

Templates can be timely to create and sometimes problematic - the font often changes and formatting can be a pain.

Vendor response

Hi Jessica It is wonderful to see such great feedback so thank you for taking the time to share it with us. We are constantly trying to get the balance right between functionality and service, so I'm pleased you are seeing benefits in both areas. I am pleased you are seeing improved visibility across your by using BigChange and that the new reports are starting to help provide more detailed insights so that you can make business decisions. If you do need more assistance with the templates or if you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

DK
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Daniel K.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigChange

Complete CRM System

Reviewed 2 years ago

We started with BigChange and have seen it grow with useful new items added

Pros

The product is easy to use and to also train people to use, it has lots of help and the customer service is excellent

Cons

I would like to see jobs to be put in an order for nearest to furthest for morning and afternoon jobs as this would help with scheduling as our jobs are booked for 08:00 - 12:00 and 12:00 - 16:30

Vendor response

Hi Daniel Thanks for the great feedback. I'm glad you are finding the system user friendly and able to get your teams up to speed quickly. We pride ourselves on providing great service so that is great to read you have experienced this first hand. Thanks for the feedback around scheduling, I will pass that onto the product owner for Job scheduling. We have recently added some features around route optimisation and fixing the first job of the day so if you would like any help with that then your Customer Success representative will be able to support you. Alternatively drop me a line and I can connect you. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com

GW
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Gary W.

Mechanical or Industrial Engineering, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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BigChange

Initial Review

Reviewed a year ago

I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Pros

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

Cons

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

Vendor response

Hi Gary, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system. I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

pl
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paul l.

Construction, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BigChange

service

Reviewed 4 years ago

Very good service if we needed any advice on various aspects of the system - very friendly staff.

Pros

all aspects of the scheduling and estimating are within one place.

Cons

editing estimates once we have created and submitted.

Vendor response

Happy to hear your positive feedback on your BigChange system and your appreciation of having everything to hand on one platform. Thanks for your review - it is appreciated.

MC
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Mike C.

Gambling & Casinos, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BigChange

A complete solution

Reviewed 5 years ago

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

TT
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Thomas T.

Utilities, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BigChange

Review

Reviewed 5 years ago

Engineers are picking up more jobs per day. Customer experience in much improved from our old software. Cash flow, as jobs are invoiced at the exact moment of completion.

Pros

Customer Service Price vs Functionality Adaptability of the software Frequency of updates Big Changes acceptance of users ideas to enhance the software and implement ideas

Cons

Being cloud based can be a challenge sometimes.

SA
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Sunu A.

Government Relations, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BigChange

A good piece of software

Reviewed 3 years ago

The best thing about the system is it being so easy to use and the customer service is exceptional..

Pros

The reports produced are very well detailed.

Cons

Tracker lagging and the use of admin not being tailored to specifics.

Vendor response

Thank you for your review - our 'exceptional customer Service' team were thrilled to hear your feedback! We are also happy to hear your appreciation of our reports options. We continually introduce, update and improve our features to ensure customers can tailor/configure to their system to suit their industry and their own processes. Thanks again!

sT
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steve T.

Facilities Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BigChange

Does what it says on the tin

Reviewed 4 years ago

JW has helped us manage and control our vehicles and give us the ability to offer live time information with a reporting suite to match.

Pros

JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks

Cons

Small issues happen (bugs) but the Customer service team are quick to help and escalate within BigChange to help resolve potential issues going forward, so not really a con against the product.

Vendor response

Thank you, we're always thrilled to hear from enthusiastic customers like yourself. I'm so glad the BigChange system has changed the way you work for the better and you find it so easy to use. We are constantly developing the BigChange platform to be the leading mobile workforce management system in the market and your feedback helps us to enhance the system for the whole user community. Thanks again

NF
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Neil F.

Mechanical or Industrial Engineering, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BigChange

Good for Service business

Reviewed 4 years ago

We did struggle to get the service engineers to use it. However we mainly use as our CRM tool now.

Pros

Easy to use. Access from anywhere. Looks impressive to internal and external stakeholders

Cons

Purpose built Risk Assessment and Method statement function missing