Service Fusion vs ReachOut Suite

Housecall Pro

FieldEdge

ServiceTitan

ArboStar

Coolfire Core

CMMShere

Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Excellent solution for field services

I've been experiencing issues within the software with pages loading, etc. customer support have been incredible with helping to figure out what's going wrong. Customer service has been some of the best I've ever received when working with CRM software & is one of the reasons we've enjoyed using reachout; even with the bugs. Their team has also shown me a few tips & tricks to work more efficiently within the program.

A CRM to take you from surviving to thriving

Thank you, Adrienne! Surviving to thriving says it all :) We appreciate your support & patience.
We have launched ReachOut 6.0, fixing all the known issues with a performance boost. The platform now is quick, easy to navigate through and seamless.

It was almost the one, but it just couldn’t hold up to the competition. 

Almost the perfect solution

Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. 

You will now have assistance from our team to set up your account. We will help you import Customers and Parts and be with you every step of the way while you're setting up. We've fixed all the known issues and bugs in our latest update, ReachOut 6.0. 

- Team ReachOut

 Software is user friendly, compatible with our needs- TOP NOTCH all the way!

Great feedback, Cheryl -- thank you for that. We are very happy to see that you've had an amazing experience with the Customer support team to help you through your use of the system. We've got a long way to go :) 
Hoping to be a part of your journey to help deliver your services for your customers in an organized, efficient & sustainable manner.

We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.

Brilliant App, which has been saving us time and money for over 2 years

Thanks for the kind words. That is exactly what we had envisioned ReachOut to be for our users, professional, easy and inexpensive.
Now, there is a the date of creation and modified date inside the summarized view of the job. In the job listing page, there are custom filters to navigate through the job lists which can be saved.   

Good product so far, still trying to figure out how to adjust to my biz needs

Hi Isaac, We really appreciate your honest feedback, and nice to understand the items you liked and disliked within the system.

In ReachOut 6.0, our new and improved version, you can hide the items on the menu which you don't really need. You can bring these back later if you wish to.

- Team ReachOut

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!

Ease of Integration

Good to know that your experience with ReachOut is seamless. 
For the ease of setting up the system, you can now import(or export) customers, parts and invoices using a .CSV file or from Quickbooks online. 

The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Reachout from an old school service company perspective

Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.

Compare Service Fusion and ReachOut Suite based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

FieldEdge is a cloud-based service management software to help users run and grow the entire field service business by handling operations such as scheduling, dispatching, invoicing, and payment processing.

Housecall Pro is a robust field service management solution designed to streamline operations and drive growth for home service businesses. The platform offers a comprehensive suite of features to help professionals in various industries, including HVAC, plumbing, electrical, general contracting, handyman services, home cleaning, and more.

Service Fusion is a cloud-based field service management software that enables service-based businesses to connect with office staff, technicians, and clients.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Assignment Management

Audit Trail

Automated Scheduling

Automatic Backup

Availability Management

Bid Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Client Management

Client Portal

Communication Management

Contact Database

Contract/License Management

Cost Database

Cost Estimating

Credit Card Processing

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Dispatch Management

Document Imaging

Document Storage

Drag & Drop

Electrical Estimating

Electronic Payments

Electronic Signature

Email Management

Email Templates

Employee Management

Employee Scheduling

Estimating

Event Calendar

File Storage

For Commercial and/or Industrial Electrical Contractors

For General Contractors

For Handyman Industry

For HVAC Companies

For Janitorial Services

For Locksmiths

For Plumbing Industry

Historical Reporting

Inspection Management

Interaction Tracking

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Location Tracking

Mobile Access

Mobile App

Mobile Payments

Mobile Signature Capture

Monitoring

Multi-Location

Online Booking

Online Time Clock

Payment Collection in the Field

Payment Processing

Payroll Management

Photo Capture

Photos/Images

Prebuilt Assembly

Preventive Maintenance

Project Management

Purchase Order Management

QuickBooks Integration

Quotes/Estimates

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-time Scheduling

Real-Time Updates

Recurring Appointments

Reminders

Reporting & Statistics

Reporting/Analytics

Routing

Scheduling

Service Fusion

Android

Web-based

Windows

iPad

iPhone

owner

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.

The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

Office Assistant

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.

president

We like the software, it does what we need it to do and has improved over the years we have used it.

Owner

Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.

Business Development Manager

When we have questions, and we often do, the support team is amazing.

Operations Manager

I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.

Administrative Assistant 

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.

User friendly interface. I really love how it communicates with clients when tech changes his status.

Another Broken Software With Crappy Back-End Support.

Office Manager

Integrates with other software like quickbooks and the new flat rate seamlessly.

Fiscal Admin.

They were super about the initial training, and have consistently tried to answer any remaining issues.

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.

The user friendly software. Easy to use to schedule and bill.

Their team in support is always quick to assist, they are helpful and not condescending.

Appliance Technician 

This system has saved my company so much time and money in the 6 months we’ve had it.

Service Manager

I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.

Service Fusion screenshot: Service Fusion analytics

Service Fusion screenshot: Service Fusion scheduling

Service Fusion screenshot: Service Fusion handling payments

Service Fusion screenshot: Service Fusion create estimates and invoices

Service Fusion screenshot: Service Fusion manage work orders

Large Enterprises

Mid Size Business

Non Profit

Small Business

CMMSHere an easy way to manage maintenance in any kind and size of the industry, the most customizable software with all editing tools that will enable you to configure as simpler as more robust work order procedures truly adapting to your organization's requirements.

Discover the ultimate solution for tree care businesses with ArboStar. Streamline your operations, grow your business and provide exceptional customer service with this intuitive and easy-to-use cloud-based management platform. ArboStar offers a range of management tools to optimize your processes.

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

ReachOut is a field service management software for service companies to schedule jobs, track activities, and manage technicians. 



Service Fusion vs ReachOut Suite Comparison (2025)

Service Fusion

ReachOut Suite

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives