Page 5 | Service Fusion Reviews - Pros & Cons, Ratings & more

ServiceTitan

FieldEdge

Housecall Pro

Jobber

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

Service Fusion

Android

Linux

Web-based

Windows

iPad

iPhone

owner

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.

The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

Office Assistant

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.

president

We like the software, it does what we need it to do and has improved over the years we have used it.

Owner

Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.

Business Development Manager

When we have questions, and we often do, the support team is amazing.

Operations Manager

I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.

Administrative Assistant 

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.

User friendly interface. I really love how it communicates with clients when tech changes his status.

Another Broken Software With Crappy Back-End Support.

Office Manager

Integrates with other software like quickbooks and the new flat rate seamlessly.

Fiscal Admin.

They were super about the initial training, and have consistently tried to answer any remaining issues.

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.

The user friendly software. Easy to use to schedule and bill.

Their team in support is always quick to assist, they are helpful and not condescending.

Appliance Technician 

This system has saved my company so much time and money in the 6 months we’ve had it.

Service Manager

I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.

mHelpDesk

Odoo 

Kickserv

So, So.  If I hadnt already committed so many resources to migrating over to this software I would not continue/finalize our transition.

Great if your invoicing is linear

Service Fusion Has Made My Life Easier

pretty easy to use 

Phenomenal Product

I use this system daily and it helps me keep track of all of my proposals.  

Best service for managing business

Jason, we are so glad you are having a positive experience with Service Fusion. If you need anything down the road, do not hesitate to reach out to our support team!

Very accommodating staff who work hard to adapt your business to their software ensuring your operational success

Initial Start-up with Service Fusion

We are glad to hear your find value in your investment in Service Fusion! 

Good i really like it as i learn to do the more advance features 

Good product 

Thank you for the great review! We're so happy you are loving your experience with Service Fusion.

HELPFUL AND PROMPT

Daily user

Thank you for taking the time to leave us a review!

This program is great to communicate with my Service Techs and now they know where they are going.  Takes a lot off me, if I am on the phone or doing something else.  Also there is no contract.  I was told we will earn your business - and they totally have!

Excellent customer service

Watch for "Merchant Fees"

Bummed they gave up easily, I guess they focus on quantity not so much quality.

Bait & Switch

NOt all its cracked up to be

Hi Nicole: Thanks for your feedback! To clarify, the issue you are experiencing is with multiple jobs assigned to the same tech and having the same arrival time window (e.g. 8am - 12pm). Currently our system does not take actual mileage into account when ordering such jobs. However, per our email discussion, we will be implementing a solution that will allow you to sort jobs with the same arrival time window in a desired order. Thanks again for your feedback and please feel free to reach out to us with any other questions or concerns!

I haven't had any problems with Service Fusion. I enjoy the software. 

Service Fusion Dispatcher review

Crystal, we are so glad to hear Service Fusion has made your job easier. Thank you so much for taking the time to share your positive experience! 

we have really enjoyed service fusion so fair and are excited to continue the use.

Dans l'ensemble , Service Fusion est le meilleur logiciel pour la gestion des interventions et de planning . Facile à utiliser et permettre d'envoyer des rappels par SMS et par e-mail aux prospects.  Je le recommande

Logiciel de gestion des interventions et de planning

Intervention management and planning software

Thanks so much for being a promotor of Service Fusion! Service Fusion is available to any country, but our support hours are currently only CT. 

Their onboarding support is amazing.  The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly.

A Must Have for the Service Industry

Easy to use platform backed by stellar service

Hi Don: Thanks for the great review! We truly appreciate your support. The data import feature is actually already in the works, so please keep an eye out for the feature announcement on the sign in page and the help site Release Notes section. In the meantime, our support team will gladly handle any imports you may need at no additional cost.

I highly recommend this software for any company that dispatches field workers.  

Love it!

Great for Field Mangement

Overall it has been positive. At this point, it is being used to build customer history for each visit. We're planning on adding the billing in January and using the estimate tool in the near future. 

Service Fusion Review

A fantastic FSM tool that was the perfect fit for our small field repair team, except that the quicbooks syncing was changing data for our sales and accounting teams and causing a lot of trouble. No fault of Service Fusion, just a difference in entry styles. :(

Great software!

It was very useful for a very small business, but as our company grew, we needed something that would handle more volume.

Good Product

Service fusion is very helpful!!

Saves time scheduling and keeping track of customer reports and records. 

Service Fusion Reviews - Page 5

247 reviews

Great if your invoicing is linear

Service Fusion Has Made My Life Easier