Page 5 | Service Fusion Reviews - Pros & Cons, Ratings & more

ServiceTitan

FieldEdge

Jobber

Housecall Pro

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

Service Fusion

Android

Linux

Web-based

Windows

iPad

iPhone

owner

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.

The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

Office Assistant

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.

president

We like the software, it does what we need it to do and has improved over the years we have used it.

Owner

Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.

Business Development Manager

When we have questions, and we often do, the support team is amazing.

Operations Manager

I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.

Administrative Assistant 

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.

User friendly interface. I really love how it communicates with clients when tech changes his status.

Another Broken Software With Crappy Back-End Support.

Office Manager

Integrates with other software like quickbooks and the new flat rate seamlessly.

Fiscal Admin.

They were super about the initial training, and have consistently tried to answer any remaining issues.

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.

The user friendly software. Easy to use to schedule and bill.

Their team in support is always quick to assist, they are helpful and not condescending.

Appliance Technician 

This system has saved my company so much time and money in the 6 months we’ve had it.

Service Manager

I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.

mHelpDesk

Odoo 

Kickserv

Daily user

Thank you for taking the time to leave us a review!

This program is great to communicate with my Service Techs and now they know where they are going.  Takes a lot off me, if I am on the phone or doing something else.  Also there is no contract.  I was told we will earn your business - and they totally have!

Excellent customer service

Watch for "Merchant Fees"

Bummed they gave up easily, I guess they focus on quantity not so much quality.

Bait & Switch

my overall experience is poor. The system crashes weekly for hours.  Support is slow. Problem solutions are non-existent. The maintenance agreement module is the worst attempt I've seen and completely useless.  The limitations on importing information is horrible and their support staff takes over a week to update a live inventory count. In that time, you have to manually track ALL of your inventory moves and manually update it.  The job labor section has no ability to charge sales tax. If you have a large inventory the sales tax on products will not function. They have NO offline functionality on the mobile app. 

Very bad software company

We are sorry to hear you haven't loved your experience with Service Fusion. There are a ton of improvements coming in the second half of the year that address some of your concerns. 

I haven't had any problems with Service Fusion. I enjoy the software. 

Service Fusion Dispatcher review

Crystal, we are so glad to hear Service Fusion has made your job easier. Thank you so much for taking the time to share your positive experience! 

Easy to use, however clock in location from tech is not always accurate or it's non existent 

All I can say is "wow!"  It was not a close competition when we test-drove alternative field service software.  Very fast, while most others were slow.  Simple, intuitive, quickly-learned, reasonably priced, while the others were complex, cluttered with features that didn't apply to our business,  expensive, and were graphically-impaired.  All software we tried that was in some ways similar seemed under-developed, and not-ready-for-market.  State-of-the-art when it comes to best practices on features.  Productivity-improvers that you would have never thought of, like email message creation with templates and field fill-ins just one click away, so you can both call and email the customer at the same time to increase response.  ALL our employees, both office and technicians love this software.  And I've never worked with a software company so willing to listen to features I wanted, then implement them in a matter of short weeks.  You're missing a bet if you don't give Service Fusion a look.

Far and away the best software we found

It was very useful for a very small business, but as our company grew, we needed something that would handle more volume.

Good Product

We will never use or recommend this service.  If their sales force can not be honest upfront and the administration will not prorate funds to try the service to find out it won't work, you'll just waste time and money on this system.

Don't try this for real estate!

Best on the market for service providers!

Service Fusion is not all that!! AVOID!!!

Service Fusion has excellent customer service and a fantastic product!  We searched for the past 6 months and tried at least 5 different well-know products for the service industry and were left with nothing but frustration and disappointment!  Most companies out there make you commit long term for a product you're not certain will work.  With Service Fusion we pay month to month so they have to earn our business.   I'm always able to reach help right away without having to wait for days. We like how we can customize this product at every turn.  Aramis has the attitude of going the extra mile and staying until the job is complete and all questions answered.   Service Fusion continues to exceed our expectations.  From my experience, I'm sure it's due to the fact that they are constantly working on making the product better and treating the customer as a priority.  

Perfect fit for our electrical service company!

Service Fusion: Technological Ingenuity

Thank you for your feedback! Although they are not visible updates, the Service Fusion development team has been working diligently to make updates to the back-end of the software, which are making a positive impact on our software's stability.

So far, so good

Overall its a great alternative to mainstream applications at half the price. 

Overall a great product but with some unintended limitations

User Friendly and easy to train on

I hope this gets remedied soon.  I don't know how companies others are  tracking job costs

Nice interface, need to enforce field techs signing into a valid job

Overall we are happy with the value and the ease of use. It's missing a few features we liked but we are happy with the decision

Great value

I have been searching and trying different software for 6-12 months and have not found any provider come close to the support offered by these guys. I was waiting 7-10 days with my last supplier no I get a response within the hour. Sometimes within 10 minutes. And im in Australia.
I have just started to use the product and so far everything is working out well. There are a few things I would change but minor and Im sure well work through them. The system is set up with our work flow in mind and it is great to talk to people who get our industry and the way we work. Most systems try to be everything to everyone and end up being mediocre at best. So far im loving it and the support is extremely good. Well done guys

Unbelievable Service Support

Staff at Service Fusion is great, very helpful and friendly. 

Exactly what we were looking for!

It really didn't do much for me because I refuse to pay the amount asked for 1 month but the free trial was incredible so if you can afford it go ahead and use the platform. 

The best app, with a Con.

Easy and Reliable

Excellent Software

I  just started using Service fusion 8 months ago, at first I was scared I would mess up the whole process of customers and scheduling my technicians. But Service Fusion has proven over and over again their product is easy to use, implement, and there really isn't much that you can't "undo" if you make a mistake. If I can't figure out how to do something all I have to do is contact customer service and they walk me through step by step!

Easy to use, and Optimal Customer Service

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Service Fusion Reviews - Page 5

247 reviews

Daily user

Excellent customer service