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Service Pro vs ServiceWorks Comparison

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Overview

Service Pro helps automate and define rules for field service, RMA's, warranty and contract coverages for improved field...

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19.99

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.0

5

4

3

2

1

3

1

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
43%
would recommend this app

4.0

5

4

3

2

1

11

2

4

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

Not enoughreviews yet

Pros

I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Their system is very user friendly and I love the customization for their format.

Cons

Not enoughreviews yet

Cons

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
You name it and it either is still not working or has broken multiple times in the last few months.
There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features35
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Batch Processing
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Disposition
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commission Calculations
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Janitorial Services
  • For Lawn Care
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Import/Export Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lifecycle Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Point of Sale (POS)
  • Preventive Maintenance
  • Profitability Analysis
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Risk Alerts
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Transaction History
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features189
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Batch Processing
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Disposition
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commission Calculations
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Janitorial Services
  • For Lawn Care
  • For Pest Control Companies
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Import/Export Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lifecycle Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Point of Sale (POS)
  • Preventive Maintenance
  • Profitability Analysis
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Risk Alerts
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Transaction History
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations8
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

ServiceWorks

Fantastic software

Reviewed a year ago
Pros

Fantastic software easy to use grows with us as we grow I love that it intergrades with our business so seamlessly. Customer service pro [SENSITIVE CONTENT HIDDEN] is helpful, friendly, and patient. She is amazingly easy to contact and is so helpful with any struggle we have had.

Cons

Still learning everything but so far there is nothing that I require that isn't provided.

Vendor response

Thank you so much for your kind review. We will continue to work with you to make your business operate the way you want!

Service Pro vs. ServiceWorks

See how Service Pro and ServiceWorks stack up against each other by comparing features, pricing, ratings, integrations, security & more.