ServiceBox Reviews

EASY TO USE

SIGNING IN IF YOU LOSE YOUR PASSWORD

Hello Derrick, Thank you once again for taking the time to complete this review. It was great to connect with you after you submitted this review. We appreciate your comments and are so happy that the system is working so well for you and allowing your company to be so much more efficient. I would like to clarify that after speaking with you that your advice on being more Canadian is really a note for us to keep in mind as we do future development, but that you are very happy with the software. Also, we will look into ways to reset your password not using e-mail to make your life even easier. I know how many passwords we have and understand that the easier the better. Have a great day! Your ServiceBox Team

No pros were added to this review

No cons were added to this review

Jennifer, Thank you so much for taking the time to provide us so much feedback from your company. There were so many things in here to address and it was great to speak with you to understand more in detail your needs. Some of these items have been added to our list of future developments and thankfully some we were able to show you how the system could already meet your needs. We thank you for your continued support and we look forward to continuing to work with you. Your ServiceBox Team!

The software works perfectly most of the time on my iPhone 6. Clocking in and out and just maneuvering around is quick on iPhone. I do not use this app for much other than clocking in and out of work orders and adding photos to benchsheets.

Doesn't work so great for android. Note 20 ultra is much much slower than an iPhone 6 in comparison in all aspects of the software. The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force close and restart the app.

The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome Saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there. Program has many great features and the support team are awesome at finding solutions for any problem you may have.

The only things we don't like is that you can view your materials library in the program itself. You have to export it to excel to view your whole library and clean up any items you no longer wish to have in there and then re-import it in Service Box.

Automatic iteration, filing, scheduling and organization of work order #s (and the consequent reductions in admin work and paper waste) are awesome.

There is one issue that requires users to frequently duplicate work and resubmit data that is already in the system: When I am submitting a quote for tender, there are usually 3-5 contractors(customers) that require pricing but the job site is not going to change! After creating the quote for Customer 1, copying the quote should carry over the job site as well. In general, job sites do not need to be linked to a customer (because civic addresses exist geographically regardless of what business occupies it or what contractor is working on the job.)

Hi Jordan, Thank you for taking the time to write up a review. It is greatly appreciated. I am pleased to hear that you are finding ease with moving away and reducing paperwork! That is excellent. I just wanted you to know that I have seen your feature request, we are looking into possible ways in order to make it work with our product. If you are ever in need of anything else, please do not hesitate to contact our help desk in order for us to deal with the issue right away. Have a wonderful day, Your ServiceBox Team

ServiceBox is very user friendly and helps manage all aspects of the day to day. I love that i can create recurring work orders, schedule jobs, invoice, and so much more all out of one system.

The sales tax function should be improved. I'd like ServiceBox to connect with QuickBooks and pull the sales tax rates from the QB system and enter into SB (ad update as needed).

Adding this software into our workflow was game changer. The most important reason we went to ServiceBox was because they seamlessly integrated with SAGE50 Canada. Another important quality of the software - the Customer support is AMAZING. Any time I've had an issue or wishing to see improvement, they've listened and made changes when appropriate and in a timely manner.

Their app needs a bit of improvement in the speed and ease of getting to the "meat" of the app. It's still easy to use but there's a bit of lag when opening the app and getting into the website.

The company is incredibly responsive to questions or requested changes. The software is simple and intuitive for users.

I would like even greater customization of each users access to the different functions. It would be great if changes were saved without having to click on the green check mark.

Hi Mari Ann, Thank you for taking the time to complete the review of ServiceBox. We are happy to have your team onboard with us here. We do have the ability to customize the different types of users but I know your company would like even more for how you specifically operate and they are on our list for our development team. Hope you have a great day. Your ServiceBox Team

Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares. Very easy for techs in the field to learn the app. Significantly reduced dispatching and invoicing workload.

Search function is somewhat inconsistent when looking for past invoices or work orders. Also, if you leave a work order without hitting the save button it deletes it and you have to do it over again. A save reminder would be nice for field techs using the app.

easy to implement, employees have access on their phones to the software

Pending jobs is a little cumberson. It would be better if it reminded you the job was already posted

Hi Karen, Thanks so much for the review, all of us here at ServiceBox are very happy to hear that you are enjoying our product! There are actually a number of options to check whether a job posting has been finished or filled, you can go to your customer information and see all the past Work Orders, look up a previous Job number, or if you need to set yourself a reminder you can put it as a to-do task and have it scheduled on your scheduler. Hope this helps! If you need anything else please don't hesitate to message us using the feedback button at the bottom of your page! Have a wonderful day, Your ServiceBox Team

The ability to source any invoice or work order from anywhere. It is incredibly valuable in many instances to have access this information.

It has been slow in many occasions. Repairs/upgrades sometimes happen during working hours which I don't agree with. However - this has been getting better.

Hi Luke, Great to hear that ServiceBox has been incredibly valuable to your and your business. As a company we have grown a great deal in the past couple of years and with that our features and offerings have too. We have also made changes to how our upgrades will happen as our team recognized we could do better based on feedback from customers like you and we are happy to see that you have recognized it has improved. We look forward to continuing to work with you and your team. Have a great day! Your ServiceBox Team

search functions, good customer support, fairly simple

bogs down, some of the dispatch features could be streamlined if the customer using it has a more rapid need, while search functions are good, they could be expanded for other fields

Hi Lorilee, Thanks for taking the time and reviewing ServiceBox. Further to our conversation we have additional search criteria that we have added and as we have put into our future development the request you made. As we begin working on this we will be in touch with you. As for the bogging down, optimisation is happening in the system and we trust that you will see a difference in the system in the coming days. If you have anything else, we would love to hear from you so please e-mail me any other questions and we would be happy to work with you. Enjoy your day!

I like that we are able to access work orders at anytime and there is no human error of loosing papers anymore. I also like how we are able to input our own checklists.

There are a few bugs in the program. Such as when I have a workorder open and I go out of the app it automatically closes the workorder and I have to re open it.

Hi Kaelan, We appreciate you taking the time to share your experience with ServiceBox, thank you! I have passed along your comments on the app closing to our development team so they can get that looked after for you. If there are things like this that you notice, please feel free to use the feedback area of the system (you can find it on the main menu page) and let our team know about this so they can get it addressed asap. Have a great day! Your ServiceBox Team

Makes timesheets easy to manage Easy too find job descriptions and leave notes for the next person to use

Hard to find material sometimes Hit the check in or out and the submit button sometimes don’t respond and sits in loading

Hi Clayton, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features. Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

It is very easy to use and we have of our information in one location. Scheduling, work orders, timesheets. use of materials, invoiceing and quotes. Can find information fast and easy for any customer.

Connecting with QuickBooks Online was a changelle and having issues sync-ing payments with QuickBooks

I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app

It's clunky. Small buttons make each page seem confusing I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it takes a while to load and sometimes it won't go back.

Hi John, Thank you for taking the time to write up a review, we greatly appreciate it. I am happy to hear that you are enjoying the organizational aspects of ServiceBox. We are working on a new look and update to our website and mobile site which will include a shift in using our buttons. If you or your company are finding at any point that your system is running slowly, please contact our helpdesk right away so we will be able to take a look at it. Have a wonderful day, Your ServiceBox Team

very universal for usage of different phones, tablets and cell plans

time consuming to fully implement for entire company

Hi Jason, Thank you so much for taking the time to review! Us here at ServiceBox are delighted to hear that you are enjoying the use of our product. Let us know in our feedback button if you have any problems or kinks so we can jump to a solution for you and your company right away. Have a wonderful day, Your ServiceBox Team

Ease of use and navigation. Very user friendly in my experience.

Sometimes there is long lag times, not sure if it is the actual software or the internet provider.

Hello Patricia, Thank you for taking the time to review ServiceBox and share your experience with the software. Our apologies if we did not get back to you for a support issue that you had quickly. Please e-mail us at support@jobboxsoft.com when you have an issue and we will get back to you as soon as possible. On our end we have been working on some system optimization so if you were experiencing some lag lately it could have been do to this. We have finished the work though so hopefully you will have already seen an improvement. If there is anything else please don't hesitate to contact us. Thanks, Your ServiceBox Team

Organization

Hard to use on a phone

Hi Mason, Thanks for taking your time to review ServiceBox and let us know how we could make ServiceBox better. We are constantly working to improve our product and I have passed along your comments to our development team. Any time you have suggestions for us we are happy to hear what would make your job easier. On the home screen on your phone, there is a feedback button and there you can send us your comments in the future and we will do what we can to make life simpler. Hope you have a great day! Your ServiceBox Team

Love the quoting format, timesheets, ease of operating. Support

I HAVE NO COMPLAINTS. Would recommend this to any company

It is Canadian and less expensive and works with Sage 50

How it works and integrates with Sage 50

Hi Greg, Thanks for taking the time to share your experience with us here. If you would like to share with us about anything else in your journey of finding the right software, we would be happy to hear. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

It has basically everything we need to make our business flow perfectly. The mobile app is great for on the road.

Nothing so far. Could use an email/text alert to customers regarding their upcoming appointments (a week and day before in advance) but I believe Service Box will be adding this feature in the future.

Hi Amy, We are happy to have your team onboard and so good to hear that everything, including the app has been working great for your business. We do have an "En-Route" feature that you can use to tell customers that you are on your way to the job and you could use it a day before as the flexibility of ServiceBox allows you to use the feature in different ways. If you would like additional information on setting this up, please contact our support team using the feedback section in ServiceBox and they will be happy to show you how to do that. Have a great day and we look forward to continuing to work with you. Your ServiceBox Team

The customizations are helpful, you can edit the setup as much as you need to

There is not really any negatives, it's a good product

Everything from invoicing, quoting, dispatching all in one place. Connects with accounting software.

Nothing at this time. ServiceBox is very quick to respond to issues.

Hi Brent, It has been great working with you so far and we are happy that the system has been a success for you. If you do have any questions, you know how to reach us! Thanks, Your ServiceBox Team

easily find information based on multiple inputs

some items re hard to find, for example, changing client information once it has been set up