ServiceBridge vs Fergus Comparison

Overview

ServiceBridge field service management software can help you manage work orders, schedule jobs, create estimates, keep your...

Fergus is a cloud-based job management solution for trades and service-based businesses, which takes care of all your quoting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$24.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
A$28.90/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

45

53

7

3

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

93

45

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge.
Well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them.
The customer support is good and the functionality of the software is excellent. There was a slight learning curve involved but they helped us out with that.

Pros

Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients.
It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also.
Fergus have been very helpful. The support team are easy to get a hold off and are very good to deal with.

Cons

The system is a drag on the business and very inefficient. If you ever try to leave it is nearly impossible to get all the data that you need out of the system.
Constantly have issues and no customer service number to call. I must contact customer service multiple times and I get vague answers and problems are not fixed after weeks of emails.
The stand alone application of ServiceBridge is functional but does not have the product and service editing. It also distorts cells when we try to edit a price or product description on our iPads.

Cons

Email platform being used ends up in spam too much by clients, told by Fergus that this is because the platform used by Fergus is the same as many spammer's.
The inability to customise a health and safety form for staff to access on site and link to the client file. The inability to attach any general files/photos to the client rather than a specific job.
Very hard to delete or void a mistake (new business so still learning).
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features86
  • @mentions
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Assignment Management
  • Attendance Tracking
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Barcode Scanning
  • Batch Processing
  • Benchmarking
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Cash Flow Management
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Automation
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Expense Tracking
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Jobs Board Integration
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Partial Payments
  • Permission Management
  • Project Notes
  • Project Time Tracking
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Route Management
  • Route Optimization
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Timesheets
  • Transaction History
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features115
  • @mentions
  • API
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Assignment Management
  • Attendance Tracking
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Barcode Scanning
  • Batch Processing
  • Benchmarking
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Cash Flow Management
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Automation
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Expense Tracking
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Jobs Board Integration
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Partial Payments
  • Permission Management
  • Project Notes
  • Project Time Tracking
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Route Management
  • Route Optimization
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Timesheets
  • Transaction History
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation