ServiceChannel Features

ServiceChannel

Facilities & contractor management platform

4.32/5 (90 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Accounting
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Cataloging/Categorization
Check-in/Check-out
Commercial Properties
Compliance Management
Contract/License Management
Contractor Management
Cost Estimating
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Depreciation Management
Dispatch Management
Document Management
Document Storage
Drag & Drop
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Facility Scheduling
Fixed Asset Management
For Schools
GPS
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Management
Key & Lock Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Predictive Maintenance
Preventive Maintenance
Proposal Generation
Purchase Order Management
Purchasing & Receiving
Quality Assurance
Quality Control
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Risk Analytics
Role-Based Permissions
Room Scheduling
Routing
Scheduling
Service History
Spend Analysis
Spend Control
Status Tracking
Supplier Management
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Trend Analysis
Vendor Management
Visual Analytics
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Accounting
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Cataloging/Categorization
Check-in/Check-out
Commercial Properties
Compliance Management
Contract/License Management
Contractor Management
Cost Estimating
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Depreciation Management
Dispatch Management
Document Management
Document Storage
Drag & Drop
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Facility Scheduling
Fixed Asset Management
For Schools
GPS
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Management
Key & Lock Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Predictive Maintenance
Preventive Maintenance
Proposal Generation
Purchase Order Management
Purchasing & Receiving
Quality Assurance
Quality Control
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Risk Analytics
Role-Based Permissions
Room Scheduling
Routing
Scheduling
Service History
Spend Analysis
Spend Control
Status Tracking
Supplier Management
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Trend Analysis
Vendor Management
Visual Analytics
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Accounting
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Cataloging/Categorization
Check-in/Check-out
Commercial Properties
Compliance Management
Contract/License Management
Contractor Management
Cost Estimating
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Depreciation Management
Dispatch Management
Document Management
Document Storage
Drag & Drop
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Facility Scheduling
Fixed Asset Management
For Schools
GPS
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Management
Key & Lock Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Predictive Maintenance
Preventive Maintenance
Proposal Generation
Purchase Order Management
Purchasing & Receiving
Quality Assurance
Quality Control
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Risk Analytics
Role-Based Permissions
Room Scheduling
Routing
Scheduling
Service History
Spend Analysis
Spend Control
Status Tracking
Supplier Management
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Trend Analysis
Vendor Management
Visual Analytics
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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Mobile apps

iOS App


55 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


118 reviews

ServiceChannel Feature Reviews

25 reviewers had the following to say about ServiceChannel's features:

Sonam A.

Good featured management tool

2018-08-07

Pros

It is a very good management tool.

Cons

It is little expensive as compare to other management tools available in the market.Need to make it more easy to access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Henry V.

Ferguson

2016-11-07

Overall SC has automated our entire R & M process at the local Branch level. Other than the behavioral change challenges (old legacy process vs. SC) we're very please with the results and SC has been a huge WIN!

Pros

Automated process, Risk Compliance, visibility / analytic data, reporting features and ease of use.

Cons

Contractor on-boarding challenges using Contractor Support and IVR check-in seems to be the two things that our Contractors dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceChannel

SC's Account Management and Client support is excellent! Once you shop other solutions you will find that SC is the best software on the market currently.

Source: Software Advice
Helpful?   Yes   No
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Fred L.

Excellent System

2020-08-28

The ease of use and the amount of data available is probably the best part of the system.

Pros

Pulling reports and the use of analytics is great! Real time data and ease of communicating within our users is one of my favorite feature.

Cons

The only part of the software I wish could be upgraded is the AP software. Still very limited and behind the times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle T.

North American Retail Maintenance Manager

2016-11-04

Positive experience, Yet, I think you need to promote the gps mobile app and the mobile app in general more vigorously, So we can have more service providers using this.

Pros

Reports

Cons

Drop downs in Categories is redunandant

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Bryn M.

Great software, features, and network!

2017-03-27

They've got the best reporting capabilities of any similar platform I have seen and a huge network of vendors.

Pros

Ease of use. Reporting.

Cons

Lack of easy access to advanced training for people within our organization without much coordination.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mike V.

Service Channel as Maintenance data base

2016-11-04

Service Channel seems quite functional to do what we need. The real time aspect of all portions of it is positive.

Pros

Real Time, all history is together in one place, reports can be pulled for whatever location, trade or time period you need.

Cons

GPS. Have vendors who tell me their techs do not like it as it does not work.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ServiceChannel

This platform seems the best of any web based program.

Source: Software Advice
Helpful?   Yes   No
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Mike L.

MJL ServiceChannel Reveiw

2017-03-27

In addition, reporting and analytics features have allowed for more accurate planning and budgeting.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ken E.

The Value ServiceChannel Has Brought to Our Company

2015-05-13

Pros

The product is very affordable and provides a broad array of useful tools (e.g. work orders, RFPs, invoicing, vendor management, analytics, etc.).

Cons

I have a difficult time coming up with an answer for this question.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ServiceChannel

Take a look at the ServiceChannel user community (your peer group) and seek them out for recommendations. Since its inception, I'm not aware of a single company churning away from ServiceChannel once they've onboarded the platform. ServiceChannel's suite of services of a tremendous value for the capabilities it will empower you with.

Source: Software Advice
Helpful?   Yes   No
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Kelcie S.

ServiceChannel

2018-12-21

Pros

I liked that this software was great for organization, and was very easy to use and share.

Cons

Also, the exported reports could have been better in my opinion.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Danny K.

Mutliple user both as a customer and third party administrator

2015-04-20

Pros

Flexible ability to set up the rules as you wish, generate any type of report you need, ability to make quick changes throughout the process.

Cons

Doing third party work with Service Channel leads to different project managers for each customer which is a little tough.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ServiceChannel

Decide what you want the software to do prior to making your decision. Make sure the program fits your needs. Know that you will lost some existing vendors who do not wish to participate in the system. Engage your financial team early in the process to be part of the rollout and to handle their needs. If it is a large rollout, do it in phases, get some champions on board to help sell the new process and why it is better.

Source: Software Advice
Helpful?   Yes   No
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TJ S.

Manage all service and maintenance issues in one spot

2018-02-09

Pros

Easy to use, simple, tracks vendors, WO numbers, statuses, etc.

Cons

Customer service isn't always as efficient as they could be. Not always on the same page as tech coming out to fix/repair/replace issue at hand

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Health, Wellness and Fitness company, 1001-5000 employees)

Great Product and Support!

2020-08-28

Pros

The analytics and reporting are a wonderful tool.

Cons

Getting all end users to begin working in the system was challenging, but I that is not unique to ServiceChannel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca M.

ServiceChannel Review

2014-10-02

Pros

ServiceChannel is the easiest way to automate billing and payments.

Cons

I would like it if the reporting had more flexibility.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering ServiceChannel

I recommend you mandate ACH for all vendors and don't allow checks.

Source: Software Advice
Helpful?   Yes   No
Read more
Ron M.

Rolled out 300+ Retailer locations.

2015-04-04

Pros

Extremely effective and easy. I appreciate the team\account manager dedicated to our account.

Cons

This is not an Asset Management software.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

5/10

Recommendations to others considering ServiceChannel

- Decide if you want an electronic dispatching service or a true asset management system. - Understand the complete PM limitations going in. - Research app functionality. - Review the canned reports and decide if they meet your KPI objectives. - If you intend to use your existing contractor base, understand their ability to support any CMMS system.

Source: Software Advice
Helpful?   Yes   No
Read more
Neil B.

My review.

2016-11-18

Service providers are learning and adapting well, but their systems should be integrated with ServiceChannel (no double entry) and they should have access to more of the reports that their customers use (e.g. an expanded Contractor ScoreCard, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adriana B.

Coordinator

2016-11-10

Great tool for invoicing and reports. SC team is always ready to help.

Pros

good method of communication

Cons

always have problem uploading or loading in the system.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ServiceChannel

best tool for facilities industry

Source: Software Advice
Helpful?   Yes   No
Read more
Tony L.

Solid Facilities Maintenance management software solution

2015-04-01

Pros

If you're not sure how to do something, figuring it out is usually not too difficult. The reporting capabilities are great.

Cons

I'd also like to see the ability to flag a location to be able to alert an individual when the next plumbing or the next electrical ticket is entered.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

8/10

Recommendations to others considering ServiceChannel

If you don't require a lot of customization to run your business, or you can modify your current practices to fit the SC model, I'd recommend that anyone seriously consider this software. This is strictly a software system designed to manage facilities issues. You get to select and manage your own vendor base.

Source: Software Advice
Helpful?   Yes   No
Read more
Jon N.

Service Channel

2020-09-02

We also run all the invoices and proposals through the system and we use the search and filter feature a lot to look up past work orders and invoices.

Pros

It is very simple to search back on the records and leave notes for the vendors.

Cons

They are always developing and improving the software so as an administrator you have to stay on top of the developments. A little bit of a learning curve for the administrator because there are so many features, but once you have it then you are fine. Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan N.

Strong end user experience, but with a slightly complicated back end

2017-10-05

Pros

From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets.

Cons

The back end of SC, however, was much more difficult to manage and integrate into a large company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan G.

Absolutely the best FM product on the market

2017-03-31

Pros

Their very developer friendly API makes it very easy for us to move data from ServiceChannel to our application.

Cons

We have not experienced any problems with ServiceChannel thus far, all of the API's are well documented and their support engineers are readily accessible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Meghan P.

Great site!!

2020-08-28

Great! Client success manager is amazing! Client support is always helpful.

Pros

Love the new weather mapping and bulk WO creation. Dashboard for proposals and invoicing is easy to use.

Cons

WOs in time order instead of random, should match the the site more for functionality, filters need to be updated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Spencer D.

My experience with ServiceChannel has been a game changer

2014-10-02

Pros

The distance between those two is tremendous, so that's no easy task.

Cons

What I like least is that some of the Proview reporting isn't as nimble as it could be, which could shorten the decision path.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering ServiceChannel

Include your vendors in the decision process, because you need to be aware of any hardships the change may befall them. Also, always think three steps ahead when making strategic programming changes. Be aware how your implementations affect everyone else downstream and on the back-end process side.

Source: Software Advice
Helpful?   Yes   No
Read more
Angela W.

We only use this for one client, but it is simple to use

2018-06-06

Pros

One of our clients requires us to use this for billing them and updating them on job statuses. It has a lot of features that seems like it would make it easy to access information.

Cons

I wish there were a search function to find all related work orders and invoices without having to go to each section and look manually.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Candice S.

Used for Service Dispatch

2019-03-16

Pros

Easy to import our company's information.

Cons

Would have liked to get notifications for different items needed or outstanding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel B.

Service Channel Review

2014-10-02

Pros

I like their responsiveness.

Cons

It could probably use a better overview of work orders rather than having to run a report to see them.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering ServiceChannel

Look into a more efficient PM module that is driven off of the equipment.

Source: Software Advice
Helpful?   Yes   No
Read more